Jim Riehl’s Friendly Chrysler Jeep

One of the worst experiences of my life. I am not one to leave reviews often unless the experience left me with a sour taste in my mouth. Took my car to get fixed and they held it for 5 days saying I was covered under warranty. They called and said there was «physical damage» and thus would cost me lots of money out of pocket. I took the car to a mechanic buddy and he popped my tire out and tightened the bolt and he kept saying «I can’t believe they didn’t tighten the bolt and they actually let you drive and endanger your own life like that». My car is now driving smooth. Not to mention the dealer made me pay $ 200 for a rental that was supposed to be covered. I was planning on buying and leasing 3 or 4 more cars from this dealer but no way! This place should go out of business and their employees should all go on the wall of shame.

I didn’t have any intentions on leaving a bad review but Im doing so now in hopes that new clients don’t go through what I have.
—I am 21 without any experience in buying a car and I was ready to buy my first car back in oct 2015. I wanted this to be as easy and pain free as possible for me and the dealership. I had been interested in buying a Jeep Wrangler and knew exactly what I wanted and so I called one day to see what they had in. They ended up having the wrangler that I wanted, color and everything. And so I scheduled an appointment for 7pm that night.
I was really nervous buying my first car and wanted to bring my mom and boyfriend with me for their knowledge and opinions. We went there and everything was very fast paced. These two men introduced themselves as Joe and Marco, said their hellos and then me and my boyfriend went right to test driving the car. After that the whole time we were there the sales men seemed like had such bad attitudes and cut us off every time we had questions. We all were kind of taken back and their tone really.
I really liked the car, it was what I wanted with a decent price but I was undecided until they offered a two year warranty, free oil changes and for someone to drive out the car the next day to my workplace on 14 and Woodward. They won me over with all of this. I was also very impressed by the delivery considering I generally work 6 days a week all day in my family’s business so it was hard for me to come to the dealership. So we filled out the paper work and everything and just had to do the insurance. They promised to call us once they opened at 9am the next day they would call me to sort everything out. I went home pretty happy with my decisions and was decently happy with the salesmen.
HERES WHERE IT GETS BAD:
The next day comes and they do not call until 12pm. Then they tell me they will do the insurance for me, ask me for my insurance agents number and Do NOT ask for my policy number what so ever. They call 10 minutes later and say that they couldn’t do it because the agent was «weird». At this point Im feeling very upset at this situation and kind of feeling used. So I call my insurance people and end up having to play phone tag with them and the insurance all day! It was a nightmare! The dealership didn’t pick up their phones about 4 out of 5 times and they didn’t even have their fax machine on! So we finally get everything all set and then they tell me that they don’t have someone to drive the car out!!! I was furious.
Two days follow and I finally have the time to pick up the car and they were whatever, not that nice and really rushed us. I felt a rush of relief when I was done with them. I had to get a new plate and so they did that for me. To top it all off a month passed and they didn’t call me to come to get the plate at all, i had to call them to ask about it.
I know I don’t know much about buying cars or how dealerships work but all of this seems so unprofessional to me. These salesmen have offered empty promises and have made my first experience of buying a car horrible. I haven’t tried out the services yet and I’m sure everything else is fine but so far I’m feeling unsatisfied, used and unappreciated as a client. I will be warning all of my friends, family, and business clients to never come here.

First experience at Friendly, and service was superb. Everyone on the team (service manager, consultant, driver) were first class professionals with one purpose — ultimate customer satisfaction. Kudos for jobs very well done.

I have used them twice for service on my 2014 Cherokee lease and both times have been great. The first time they had it for a few days and I got a rental car and the second I was in and out in about an 1.5 hours for two recalls. The dealership I leased at is closer to my house but I have called them and they are so rude and unkind that both times I have called Friendly they have been great to me over the phone and in person and delivered on what was promised quickly and with ease. Tim is super nice, straightforward and provides excellent customer service.

This is a great place to go if you like being lied to and kept waiting, and waiting, and… waiting.
They overcharge ridiculously, they told me that my vehicle will be done within a day or 2 and then keep it for over a week and NOT even update me… we had to keep calling them, and getting the «oh, we’re STILL waiting on parts» bullshit. I will NEVER go there again and will tell everyone I know to never have a vehicle serviced there.
Epic fail and it’s unacceptable.

Very friendly and great service. Made an appointment for oil change and tire rotation. In out in about 45 minutes. Also mike kahael, a good guy to deal with for new car lease, or sales. only thing keeping from 5 stars was no car wash, but weather was brutal. Unilocal put wrong location. Mine was for hall road and Romeo plank location

i have had a great experience every time I have come in. Staff and service parts manager are very friendly… thus the name. Am always in and out in no time for oil or maintenance. Kevin in the repair shop has done a few things for me and my car always comes out in great shape. Recommend!