U-Haul Moving & Storage of Warren

They installed a hitch on my car and did a great job! They were great to deal with and fast service. In and out satisfied!

I do not even know where to begin conveying my dissatisfaction with this Uhaul location and experience. Visiting from New York, I was routed to this location to pick up a one-​way rental back home. Initially, I had reserved a 10 ft truck and requested a Sunday morning pick up time so as not to interfere with the family reunion I was in town for. When the location called late in the afternoon the day before, I was told the only time I could pick up the rental was 2:30pm. I had to excuse myself from the function to pick up this truck, only to arrive and find out they did not have any trucks available. My rental, a 14 ft truck (not what I reserved) had been booked back to back with another one-​way rental (a 2:20 drop off for them and 2:30 pick up for me) and the previous driver did not return the truck. The employee was perhaps the most unprofessional and frustrating individual I have come across in quite some time. She was completely out of control and In between her chanting «I love my job», she continued to state that she understood this situation was «not our fault» and assured us that the other driver would be charged a fee for their error. The last thing we wanted to hear was that Uhaul would be making more money off of this transaction. This situation was obviously not our fault and a huge inconvenience for us. The employee should have been concentrating on calmly finding a solution and giving us a discount for the hassle. Her unprofessional behavior only made the situation worse than it already was. We were initially told that our only option was to drive over 1 ½ hours away to a different town to pick up a 17 ft truck that would be available. After pressing the call center for a realistic option they did track down a truck 30 minutes away at a closed location. We had to drive further out of our way to pick up this vehicle and call another employee to complete the credit card transaction by phone. This woman was also incredibly unpleasant in her manner and spoke as if we were inconveniencing her. When I asked for some assistance on getting the price reduced due to the added distance and subsequent gas money, I was only given a few dollars off the moving blankets we had also purchased.
Unfortunately this level of service carried through to the very end of our trip. When we contacted the call center late that evening to find the nearest drop off location, we were told that we could not take the truck to the location near our house. Instead, we had to drive out of our way to a farther location that was literally in the middle of a very bad neighborhood. The situation was dangerous and completely unnecessary. I would never have expected this type of service from Uhaul and I can assure you that I will not be using this company again. Furthermore, I will not be recommending this company to any friend or acquaintance.