Enterprise Rent-A-Car

Great service. Fast, reliable, friendly. The manager Jen does a fantastic job. The entire staff is accommodating.

Fast service-​easy to check in and out-​responsive team at the desk and the parking lot-​thanks!

We have used this rental location at least a dozen times since 2004. I was thrilled when they opened because we didn’t have to go to Manassas or Dulles to rent a car anymore! It was a happy day! Over the years, we have rented all types of vehicles, from Compact to Cargo Vans. It’s easy to book online and I normally call them directly a day before to confirm. I am still old school. They are open early which is nice, and they have a drop box if you want to drop the car off the night before it’s due back. The vehicles are clean and they go through everything in detail (looking for bumps, scratches with you and check the interior). Why it’s not 5 stars? Their location. It’s behind Mattress Warehouse building. The sign is easily missed if you blink too long. And once you turn into the driveway, it’s all the way in the back of the building. They can be very busy and having only 2 computers at the front can mean a long wait time to be helped.

I’ve rented vehicles from this branch of enterprise many times over the last 8 – 10 years, although this my first review and had it not been for the email I received asking for a review I probably wouldn’t have thought to provide one. Here goes, all in all I’m happy with the service I’ve received over the years. The vehicles have been clean and reliable. However, my latest rental seems to have a defective GPS unit, and the XM Satellite radio is not activated.
I called to ask about it and the young lady I spoke to said XM isn’t usually active in their cars. This is not exactly true as I can’t remember any rentals I’ve had from them that didn’t have xm. I also asked about the navigation GPS, and she said that it is also not usually active as it’s a paid service like xm. This is also strange as I’ve never known a navigation system to be a paid service on a vehicle. I suspect she may not have provided accurate information, but like so many other retail or service businesses, most of their employees don’t have a clue about the products they’re selling.
The vehicles is a 2015 Chevy Tahoe. I even went so far as to take it to a dealership to look at the gps, and was told it may be a problem with the car’s antenna.
There are no other issues with the vehicle, although I must admit I rented it for a long road trip for the holidays and the lack of the navigation and xm is a real inconvenience.

Very disappointed. I had work done to my car at a fantastic auto repair shop in Warrenton and needed a rental car for a couple days. My insurance was covering the rental. Enterprise provided me with a nice vehicle. I got the rental on a Monday evening and was to return it on Wednesday evening after work. I was told I could drop the rental off that Wednesday at the Auto Repair shop as it was getting close to closing time, and Enterprise would pick up the vehicle the next day (Thursday). Well, this morning (Friday) I got an urgent call from my insurance company advising me that they had been billed for an extra day and wanted to make sure that I wouldn’t be charged out of pocket. I had to call the auto repair shop and then Enterprise. The woman who answered the phone at Enterprise told me that everything was fine and nobody was charged an extra day. I called my insurance company and after 20 minutes of being on hold while they called Enterprise, I found out that they were in fact charged an extra day. All in all, this was an annoying run-​around that didn’t need to happen.