Moi Hardwood Floors

Just bought a new home, and was in need of my floor redone. I seen moi wood floors was close to my home. I called for an estimate, the next day they were at my home. The price was just right, since i had to do some work my self. All questions i had were answered promplty and had great service! The floors came at very nice. They need some tlc, and they brought them back to life. I reccomend moi wood floors and if i need more work done, i will definitly be calling them again.

We hired Moises and his team to refinish hardwood floors throughout our entire house in May. He told us he had worked with hard wax oil finished before, including the specific brand we wanted to use. He also said that he would use a low VOC stain if we wanted to go that route. However, when it came down to it, he had never actually used the finish that we wanted, and when we asked about low VOC later on (after he was hired and the floors were sanded) he said he doesn’t use that anymore because it doesn’t work well. So, we had to make a decision on finishes and decided on the hard wax oil, since it was clear he didn’t work with either type that he originally told us he did. We purchased 5 cans of the hard wax oil ourselves, and Moises said he would follow the instructions. I printed the instructions from the manufacturer, I gave him pamphlets and brochures from the retail location I bought it at, and I gave him phone numbers to contact the company with any application questions. Not surprisingly, the floors came out horrible. When we called him back to assess the damage to our floors, Moises, his son, and another staff member came to our house and admitted that they did not follow the instructions. Moises claimed that it «worked better their way» AKA it was faster for them. What they did was apply this finish with cheap, cut up carpet pieces… which left streaking throughout our entire house. They also only used 3 cans of the finish, after we calculated and bought 5 as directed from the instructions for the square footage of our home.
What makes me the most frustrated about Moises and his team, is that they stood in my home, admitted that the floors needed to be fixed, and told me not to hire anyone else because they wanted to fix them themselves. Moises specifically was adamant about wanting to correct the damage, and not walking away from a job, etc etc. I would have preferred some money back at the time, and to hire someone else who actually knew what they were doing, but we agreed that we would give them a second chance to repair the damage. However, they wanted to do the repair work on the floors that day! We were obviously not prepared to be out of our house for 3 days to allow for dry time, as we had only asked them to come over and see the damages we were talking about. We explained that we would need to be prepared, and would like to schedule it for a time when we would be out of the house for a few days.
In mid-​July, we knew we had an upcoming vacation for mid-​August, so we started calling Moises then to get an appointment set up. Also not surprising, Moises did not answer our calls, or call or text back, despite several attempts over 3 weeks by both my husband and myself.
When he finally answered one of our calls, he told my husband he would send his son over that day, by 1pm. That time came and went, and no one ever showed up or called. For the next 2 days I called several times, and finally spoke to Moises last Friday evening for the first time since he came to our house in June. He said that he would try to make it over to our house when we were away. I asked how he would get in, and said I would like to have an actual time and date set up before we left, then he said he was just too busy and would probably not really have time after all.
Obviously he already had our money and was not concerned at all about actually pleasing the customer, since he has no incentive now. When I spoke to him on the phone last Friday I let him know I would be contacting the BBB and posting a review on Unilocal.I have not heard from him, and he obviously is not planning on correcting his crappy floor job.
We should not have paid him in full until we were actually able to see the entire house (they were wet when we paid so we couldn’t walk into the house). We however thought that he was an honest, hardworking person, but turns out he just cares about getting the money then don’t except to hear from him again. He’s too busy.