Michaels

Please go elsewhere. They have rude employees and are way overpriced. Their selection leaves much to be desired. Some of your workers need to be educated on what they’re selling. I asked one of the workers if they had something in stock and she looked at me like a deer in the headlights. It had to do with jewelry making. Ummmm you’re a craft store so YOU should know about the product line you carry. Such a disgrace. No thanks!

I was very dissapointed with my trip to this paticular store. I have worked in customer service and retail, and do not think I ask very much when it comes to a «shopping experience.»
1. No one said hello, or offered any help: The section I was looking for was in a back corner and I wandered around looking for it. I would much rather have gotten the simple materials-​simply. I then stood there trying to figure out why the numbers and colors on my pattern didn’t match. (Is there a new color series? Could I find what I was looking for under a different number now? No chance to ask anyone…)
2. Not very polite: two employees were in the back, near my materials. They were discussing pizza. Since all I had was a handful of embroidery thread and some questions I asked if I could check out at the register back there in the framing area. (They obviously were not busy!) I was told «No, the registers are up front «in a bit of a tone and the employee waved in that direction while she said it. Either stop talking about pizza or at least say something like «oh I’m sorry we can’t use this register for anything but framing orders.» I don’t care if you’re chatting at work, but I do when you can’t at least pause to help me.
3. Prices: I also don’t mind spending a little bit more when the service is great. For the most part it was crap. I decided to not even ask about the things I was curious about and could not find. On the way out I saw a similar item to one of the things I wanted, only ½ to ¹⁄₃ the size I need. For $ 25… I saw a nicer looking version at Target the day before for around $ 10.
The girl at the register was very nice. So there’s that at least. From now on if I am forced to go to a Michaels Crafts store I will stick to the one in Seekonk.

Nice store for nearly all your craft needs at lower prices than Joann’s. There could be more staff at this location to help you find what you are looking for. Unfortunately, this location is lacking a fabric department or any craft supplies related to fabric crafts. They do have a framing department here.

I’ve noticed over the years that craft stores have less and less raw materials and more and more readymade crafts. This store is no exception. This place boasts a large section of charms, fake flowers, and pre-​constructed doodads.
I come here to pick up paint, paper, and x-​acto blades. Michales is my preferred store for these items because you can always find an in store coupon online, making it a really great deal.

Very helpful staff. They are very kind. Specially the lady in the framing section. I don’t remember her name, but she was helpful and did her job to utmost professionalism. Staff like her make the company a success.

Yes they have a ton of crafts which I appreciate. Prices are good as they do have a great deal of competition on Bald Hill Rd. My biggest issue was that fact that the customer service was AWFUL. I asked someone in the framing department if they had a specific premade size I was looking for at which point I was told she does customized framing… well sorry to bother you.
I left without the 3 frames that I needed but did grab so last minute valentine’s. Not my first stop but I will be back.

This location is not my favorite (I have been to MANY Michael’s stores), so I wish they would renovate! However, nothing beats the prices here compared to the craft stores in the areas. This is my crafting hook up for the kent county area! The only downside, no fabric selection. But don’t look too far, because Joann’s is right next door and they have all your sewing needs.
There is almost *always* some sort of coupon to use here. I especially like the Michael’s application for the phone with instant coupons on my phone, so I don’t have to carry around scraps of paper, and possibly lose them!

Generally I like Michaels stores for the variety and quality but I am often dissapointed with the customer service at the Bald Hill Road location in Warwick, RI. That place just sucks for Customer Service. When you call the frame shop which is their big deal-​no one EVER answers the phone. When you truck down to the store to ask in person, they avoid you and run around ignoring you… hmmm…do they realize the point of their wages begin and end with the customers? When you ask someone for help, you deal with the barely disguised annoying gestures… but then they’re doing me a favor to take my money! I say the owner of this store needs to give the employees a customer service lobotomy. You can get their stock nearly anywhere, i.e. Joann’s, but the terrible customer service is definitly unique to Michaels!

A nice arts & craft store that has a good selection of different materials and items. Beads, baskets, books, different kits and projects, tons of fake flowers and a discounted area out in front can be found here. Even some candy and junk food by the registers.
My wife went to several different craft type stores looking for artificial stain glass window materials without success and finally found a wide collection at Michael’s. We then picked up a wide range of other craft and art supplies and everything was reasonably priced. The only negative was that the staff didn’t seem especially knowledgeable in all areas, but considering the wide variety of items that really isn’t too surprising.