Midas

Four hours and $ 200 to install a muffler that I could of done in my garage if my truck still fit, I’ll never set foot in another Midas as long as I live, it was supposed to cost $ 104.50, then they call me up to say it’s gonna cost 200 because it needed some custom piping too, just got here, and thankfully I’m a nice guy, because that «custom piping» is 8 inches of straight pipe welded to the muffler. Lesson learned, you want exhaust work done, go see a real professional… Hartford Muffler and Brakes in Johnston, Ri

I have been a loyal customer of midas since I recieved my license. I have brought every vehicle I’ve owned and now every vehicle my husband and I own. They have superb customer service, everytime. Even when they are jam packed super busy, all mechanics are working diligently to get everyone taken care of in a timely manner. I recently bought a car through baldhill dodge and had to use their garage for any repairs due to my warranty. I am so thankful the warranty is up, so I can return to midas. I have never had an issue with this shop. Every mechanic has gone above and beyond for me. One time my exhaust was hanging low, one of the brackets broke. One of the mechanics fixed it free of charge, I was so thankful the last time I tried to fix it myself I had burnt myself. I recommend this midas to all my family and friends. I’m currently sitting here now waiting for my brakes to get done. I’ve been here a total of five minutes and my car is already in the bay and Carlos is already working hard on my car. I can not thank this shop enough for being reliable and professional everytime.

I was pleasantly surprised when I went to Midas for a second opinion on my pulsating brakes. Balise Honda had supposedly replaced them several months prior and I wanted to know why they were still pulsating. At Midas, they drove it around the block and determined that Balise had warped the front right rotor upon installation and repair should be covered under warranty at Balise. Not only did Midas not charge me, they also wrote out paperwork for me to present to Balise. I can tell you which place I will be returning to in the future (and one that I would not recommend to anyone). Thank you to the employees of Midas for your courtesy!

I would give them zero stars if it were possible. My boyfriend went in to get two tires mounted and balanced on wheels that weren’t on his car. We left the wheels and tires in a bay and the man we helped us told him it would be about an hour to an hour and a half. We took a picture of each wheel sitting in the bay and we left. We came back an hour and a half later to get the wheels. Half an hour after that they were finally ready but they informed us that that couldn’t balance one of the wheels because the center was cracked. We argued with the guy for a good 20 minutes, he claimed that it was broken when we got there and that the pictures we had of the wheels weren’t good enough proof to dispute what he was telling us. He said when the technician put it on the machine and tightened it down to balance it, «it separated» where it was already broken. He refused to admit that they broke the wheel and subtracted the price of the balancing. The owner, who was at the store at the time, made no effort to participate in the conversation or help us in anyway. I highly advise against ever bringing your car to this business, even just for an oil change. Who knows what they do to parts of your car you can’t see, if they can crack a wheel and deny any fault.

I came here to get my car inspected, I booked an appointment beforehand also. As I came in there was no on at the desk; it seems like they are understaffed and one of the bay workers also works the desk.
I take care of my car very well, most of the work has been done by me and my friend, one who use to work at Inskip Automall. After the inspection, they said I needed to replace my rear shocks and possibly my front sway bar end links despite not showing any other problems than wear. The rear shocks were still functional despite a slight leak, so maybe that set it off. I agreed, the work they quoted was a bit expensive, over 300 for rear shocks with labor, but no mention of other parts such as new bolts, shock mounts, and other misc parts needed for a good re-​install. I bought all new parts for around 215 dollars including new bolts, shock mounts, shocks and misc parts.
After I installed the parts with my friend, I reschedule my appointment 7:30AM, first appointment of the day. I arrived a bit early, thinking that it would be a quick check and inspection. I sat there for 35 minutes without my car being touched to which I thought to myself, «Why did they let me a book a 7:30AM appointment if they weren’t going to touch my car until 8:00AM?»
Then after they took my car, he didn’t even put it on the lift, he didn’t check the shocks to which was the only reason I didn’t pass inspection. This seemed very awkward and incongruent to me; I mean if I didn’t pass inspection because of rear shocks, wouldn’t that have been one of the things to check to pass inspection again?
I will not come back here because of the way they do work and a very suspicious way of doing business here.
I would advise you to stay away also.

Horrible. I called up explaining what I needed and we agreed on an approximate price over the phone. I said to contact me if it ended up being more expensive. I get there and am forced to pay $ 200 more than the price we agreed on (the price went from about $ 350 to $ 550) just to be able to take my car home. I called about the issue the next day and got an apology… and that’s it. There is nothing they will do even though the manager openly admitted he and his staff were at fault.
Reading the other reviews… I didn’t even get a chance to decline their services and their absurdly inflated price! My apartment is right up the road and I would love to go there if the customer service wasn’t so terrible.

Very disappointed. I went in believing I needed brake pads on the front, so they ordered the pads and a replacement sensor (so the light would turn off inside my car). When I got in for the work to be done (quoted $ 199 plus $ 35 for the sensor), they informed me that I did not need the brake pads but that my rotors needed resurfacing. So, they gave me an estimate of $ 37.50 per rotor… and added the $ 199 for the brake pads. I declined the brake pads because they said I didn’t need them.
Well, the guy comes over and tells me he misquoted as that is the price (for rotor turning) if I was having the brake pads put on. Now, he just got finished telling me I didn’t need brake pads, right? I’m thinking «front only» because they didn’t have any real reason to be checking out the rear brakes. I was there for front brake service. He tells me the price without brake pad installation is $ 70-​some-​odd per rotor… PLUS the sensor.
I walked out of there spending over $ 300 and my front brakes SCREAM like they are totally shot. So, I guess I need front brake pads anyway.
I just feel I got totally jacked by these guys and would NEVER recommend them to anyone. This is completely opposite of the experience I had with Midas in California. Seemed they were all looking for a little Christmas bonus at this location at my expense. As a result of this costly adventure in poor workmanship, I was not able to afford to have the blower motor fixed on my car which means I don’t have defrost. Hmmmm. Winter… Rhode Island. Thanks a lot, guys.

My experience at the Midas in Warwick was the worst kind of auto repair experience: the staff tried to make my problem larger than it was, provided a grossly expensive repair estimate, and I was intimidated and threatened.
The short summary to my long rant: Midas gave me an estimate for double the fair price, when I declined their services they would not let me take my car. It was both infuriating and hilarious how devious and transparent their fraud was.
I visited Midas to see what was causing a minor coolant leak. And by «minor», I mean a few drips of coolant after a night in the garage, not a puddle. They found a leak in the radiator and it needed to be replaced. The total cost to replace my radiator: $ 864. Seemed like a lot.
He also added that «it’s un-​driveable» and that «the engine would blow up» if I tried to drive it home, despite that I had driven it for several days in the same condition. I was extremely skeptical at this point, both in terms of cost and the integrity of the repair person. So, I called a few other places to see what they would charge for the same work. Five repair shops in the area (including two other Midas shops), all quoted between $ 400 and $ 500 for the exact same thing, including all parts/​labor/​taxes.
Feeling that I was being taken advantage of, I asked the repair person about this discrepancy in costs. He went to get the manager. This is where things got interesting.
The manager first asked me where I had called for comparison quotes, and I told him. He claimed that the high quote I had received from his Midas location had to do with the «higher cost of living» in the Warwick area (HA!), and then tried to claim that the parts the other shops would use would come from a junk yard. This explanation was suspect, especially since other Midas franchise shops probably source from the same distributor. At this point, I just wanted to get my car and go home, and so I said I needed to leave. Then the manager tried bargaining on price, but I was done dealing with him. I had no trust in him or the shop, and repeated my request to get my car and go.
Then the manager said, «Sorry, you can’t. I can’t let you leave with this car. It’s leaking coolant everywhere. It’s an environmental danger, and it’s against Midas policy to let you leave. The only way your car can leave is if it’s taken away by a tow truck.» He also added, «It’s because of that cap-​and-​trade thing.» WTF? I would have laughed out loud at this last comment if I wasn’t completely furious and confused.
Again, WHAT? I can completely understand that it’s bad to dump antifreeze into the street, but my leak was VERY minor. Yes, I’m sure Midas (or the state of RI) does have a policy to keep vehicles off the roads that are dumping toxins onto the streets, but I also felt I was being coerced into getting repair work done, or at the least, they were being vindictive because I figured out they were overcharging me. We continued to argue and he finally restated the claim that «your engine will blow up if you drive it». I had enough of his scare tactics, and called his bluff, saying «Fine, I’ll call a tow truck, whatever I have to do to get my car out of here.» But, unfortunately for the manager it was 4:50pm, 10 minutes to closing time. He could see that I wasn’t leaving without my car. It would take the AAA towing service at least an hour to show up. Realizing that he would have to wait with me until the tow truck arrived, the manager went to get my car and said I could leave on my own.
He gave me my keys and said «We’ll take the record of your visit out of our system, because we’re not supposed to let you leave», or, in other words, «you called my bluff, but I have to continue to pretend that this was about a policy and your well-​being, instead of a high-​pressure tactic to make you get your repair work done here.»
Since this incident, I had my radiator replaced by a local auto repair shop at less than half the price. I don’t see why I should ever visit a Midas ever again. I sent a letter detailing this experience to the Midas website — thinking maybe they’d take it as a sign to make some improvements. And the owner of the shop responded and we talked on the phone for a bit. He apologized profusely, and promised to mail me some coupons/​vouchers. BUT THEY NEVER ARRIVED. I might have held my tongue if he came through on this small, simple act of contrition. But no, they can’t even make good on an apology.