Stanley Steemer of Warwick, RI

Had Stanley Steemer come for a carpet cleaning around mid July. Two young men arrived at the scheduled time, very personable guys. However, they were in and out so fast that I could not believe how quickly they finished. I asked them to go over two areas, which they gladly did. When I questioned them about the speed in which they finished, they said they had new machines that worked much quicker. Our carpet seemed clean because when it is wet it looks great. However, once it dried, it did not seem that clean.
Six weeks later I rented a do it yourself carpet cleaner and was shocked at how much cleaner I got the carpets. The Stanley price was the $ 99 special… I paid $ 33 and my own elbow grease. I will not have Stanley back.

I had Stanley Steamer for the first time to clean the carpets in 3 bedrooms, clean and color grout the tile in the kitchen, and main bathroom.
It was a nightmare, while they did a good job on the carpets (they weren’t really dirty) they left a color grout haze all over the kitchen and dining area tile and on the bathroom tile with some haze going up the wall. You could even see their footprints in the haze on the floor. They left my kitchen sink and faucet dirty with the haze over the sink and faucet and some waste in the bathroom toilet. I also had them do the hardwood floor in my living room and hallway which they left streaked.
They cracked a tile in my kitchen and scratched my car.
I called after they left about the haze left on the tile as I could not check it before they left because the floor wasn’t dry yet. They sent out the fix it team/​tile specialist the next morning. It took them hours to fix the kitchen tile and bathroom tile essentially taking off what they did and redoing it. They had to come back Monday morning to fix the hardwood floor. Again it took hours to redo the floor. The fix-​it team did a great job if only it had been done correctly the first time without any damage. It took three days to get this job done very stressful and on Monday when I called because the team wasn’t there yet I was told my window was from 8 AM to 6 PM. That’s ridiculous, after having to finally get upset with the woman on the phone they came out right away.
The one star is for the fix it fix it team as they did a wonderful job. Can’t say that for the initial team as they did in awful job. I haven’t heard yet what they are going to do about my cracked tile.

Dissapointed. I called them to clean and deodrize a carpet in one room and the carpet still looks dirty and the odor still remains. I would have done a better job using a household cleaning machine.

I had them come out to clean 1 room, a set of stairs and a 5′ x 8′ area rug. I ordered the service on line and received a quote for the job. When the cleaners arrived, I was told they didn’t know about the area rug, but that’s ok, it will just be $ 180 more. I told them I had the quote right there in front of me, showed him, said he had to call his boss to ok it. The long and short of it is this, they pretended to clean the area rug, by just wetting it, I presume, because later that night I saw that it was still dirty, so I went over it with a damp cloth, and guess what, not clean! I will say, that the room and stairs came clean.

I took advantage of the 3 rooms for $ 99 special that was offered in their TV ads.
I’m putting my house of the market next week. I needed the rugs looking as good as possible. I was told they’d move the large pieces of furniture and left the crew alone as I worked in my upstairs office.
They seemed to finish fairly quickly. The carpets looked good and I THOUGHT they did a good and thorough job.
The next day the house stager arrived. She immediately decided that the couch in the TV room needed to be moved to our front living room.
Imagine our surprise. The couch HADN’T BEEN MOVED the day before. It was filthy under there and wasn’t cleaned.
Seriously? Do I need to baby sit the cleaning crew?!
I called and asked them to send a different crew to do the job right. I asked for something for the inconvenience and trouble thinking it was the least they could do. They offered a half price sofa cleaning but only if I paid full price to have a chair cleaned!
Clearly customer satisfaction is not a priority for the Stanley Steemer organization.
I’m still ‘steamed.‘
Buyer Beware!

Every other second, the workers were trying to upsell me on deodorizers, upholstery cleaning, grout and hard wood floor cleaning (I have neither), extra carpet cleaning times (i.e., will come back 3 times for $ 400 in a year), scotch guard, etc., despite my repeated directions that I only wanted the rugs steam cleaned. They tried to tell me I owed extra to have the hall cleaned when it was included in the price of the cleaning that I ordred. Luckily, I had kept the receipt. And on top of it all, after they left I found a lot of dry spots on the carpets where they hadn’t cleaned. Won’s use this company again.

Did not move the couch. Upsold my wife on deodorizer 27 bucks for one room. Stains still there. Gave us a hard time about their special they said was good only at checkout. Boooooo! Scam!

Good cleaning but no protection for furniture. They placed the legs of the furniture right back on the wet carpet. Most carpet cleaners place pads under the legs so that the wood doesn’t absorb the moisture from the wet carpet.

We had significant stains in our rugs and on our carpeted stairs. We were sold a bill of good when the two nice gentlemen showed up, ready to make them look brand new again. This was two days ago and our rug is still soaking wet! The stains are showing through on the upholstered chairs they tried to clean. We paid several hundreds of dollars in the hopes SS would make good on its promise, and are now left with soggy, stained furniture and rugs. I feel extremely dissatisfied.

5 stars for their doormats. The best we have ever had.
Upselling during visit is a problem

Reasonable base carpet-​cleaning prices
A LOT of upgrade options
Friendly, competent technicians
I agree with other reviewers’ statements on upselling — expect it, read up a little on their quotes, and be firm on what you do or don’t want. No one can force you off your comfort zone if you’re knowledgeable and decisive.
We’ve used Stanley Steemer 5 times now and are considering a cleaning contract due to continuous pet messiness. For the time being, however, we utilize them only for carpets, and only after excessive wear-​and-​tear. When treading into their furniture-​cleaning options, you might be wise to double check what the furniture’s replacement value is before signing up — you might be better off with new furniture for the price of just two cleanings, in some instances. I’m not exaggerating, nor am I talking about low-​cost Ikea furniture only, for example — while they may do an excellent job, it’s a considerable cash outlay to have a couch cleaned, for instance.
For all the pricing and upselling concerns, however, you do get what you pay for in quality. Furthermore, I’ve yet to encounter an unfriendly or lackadaisical technician. They’re also a prompt bunch, consistently in the very early end of their pre-​quoted arrival window, which is far better than I can say for most that provide that sort of time guidance.
For a service vendor, they deliver what they promise in a friendly and effective manner, at a price to match.

We called based on the $ 99 for up to 300 sq ft to have the bathroom cleaned — which is well under 300 sq ft. Upsold to $ 200 once the guys got on site, then started haggling down on the price. They got sent out the door after 10 minutes. Expect to be upsold and prepare to pay or do it yourself. We won’t be calling back anytime soon.

Excellent experience with this company and its employees, from the appointment all the way through the service Bobby and Gary, cordial and professional. Would definitely recommend.

The carpeted area I needed done was relatively small (maybe smaller than the previous reviewer),… but a living room, hallway, and stairs where (between the previous owners and our now housebroken puppy) there were a lot of stains.
There was an up-​sell component to their visit for sure (for me, it was the stairs), but definitely something I wanted to do anyway (stairs are the first thing you see when you come in the house) and something I could have said no to if I didn’t want to be up-​sold. So… I’m not really going to dock any points. It IS their job. IF I’d had to pay for three «living rooms» just to get my one done, that would have ticked me off… so I do see the previous reviewers point.
That said, the two gentlemen who came to the house were super friendly, explained their services and the costs associated, and above all, did a GREAT job quickly. I seriously didn’t think our carpet could look as good as it does. For me, it’s the cost that keeps my review from being 5 star… but for something to occasionally freshen up the house, I think they did a great job!
NOTE: if you plan to clean your carpet because of a special visit or event, I recommend getting the carpet cleaned a few days beforehand instead of day-​of or day-​before. I was a first time carpet cleaner, so I didn’t realize how wet/​damp my carpet would be. Give yourself several days buffer (everything should be mostly dry in about 10 hours, but another few days is better).

The guy who came did an okay job, but didn’t wow me. I had to ask him to wipe up the wood floors where they were coming in and out before they left. I wasn’t blown away.

Called and got my carpets cleaned the same day! They did an excellent job getting some old pet stains out of the carpet-​very reasonable price. They did upsell us the deodorizing treatment, but once the carpet was being cleaned, the smell of the pet stains made that decision for us. Very nice guys, fair price, good job. I would definitely use them again.

We expected to be upsold when the guys showed up, based on reviews we read online. I think this is important to know or you might be disappointed. Instead of our $ 188 quote, we ended up paying $ 306 because our living room was too big and they charged us for 3. The entire house is only 900 square feet (and they say an average living room is 300), so while I disagree with the assessment, I expected it to happen.
Anyway, besides the upsell, I was really happy with the results. We were moving into beautiful new place, but the rugs looked awful. There were water stains all over the place.
Two super nice guys showed up and got the job done right. I really didn’t expect them to be able to get this old, worn down rug so clean.
So for that, it was worth the price we paid and I’d hire them again.
UPDATE: Reducing my four-​stars to three stars because we did hire them again a few months later after we got a puppy who we’re housebreaking. Even though this time we identified our one room as three so that they didn’t haggle us, we still were pressured to try their grout cleaning services and buy new door mats from them (seriously?). Anything for a buck. I like the quality of their work, but the upsell attempts are obnoxious.