The Bagel Factory

* This place burned down for one of two reasons.
1. The incompetent teenagers working there were just that… incompetent, or
2. They knew it wasn’t going to work out and grabbed the insurance money.
Actually, it was probably both of those reasons.

I AGREE with Mike S. The rudest & most talkative (not to the customers either) teenagers ever. They need supervision & customer service skills. A line of 3 people takes 10 – 15 because one girl is waiting on customers & the others are laughing/​giggling. Also, Yoga pants showing your off your backend with crack is not a way to get tips. Hopefully after the remodel from the fire they get some new staff.

**warning** this establishment recently had a fire and is closed, they hope to open soon but in anticipation I want to tell you how wonderful it is, as I miss going there so much**
I love the bagel factory, I really do. This is my favorite place for a light lunch. They offer amazing bagels (Asiago and Cinnamon Sugar are my personal favorites) I feed my iced chai addiction at this location, they have a sugar free vanilla iced chai that I could drink all day, every day. The prices are better than your Starbucks or Brewed Awakenings options. Bagel Factory has a large menu of sandwiches in additional to their bakery items, all of which are served with a pickle and chips.
The only thing keeping Bagel Factory from a 5 start is the service, sometimes the wait is really long and often the girls that work there tend to lack the social grace of good customer service, but I was an angst teen myself once so I don’t blame them too much.

I usually grab bagels from the bagel factory several times a month. The food is always good. Love the cinnamon raisin bagels particularly. Coffee selection is decent as well. My only issue is with the sometime lethargic service. Though my last visit was much more smooth than usual. Definitely the bet bagel in the apponaug and west warwick area.

I tried again… I like the bagels here but the service was awful this morning. I wanted a latte (go to Felicia’s if you want pleasant service and correctly made espresso drinks). Knowing that The Bagel Factory’s latte is scalded milk I ordered a cappuccino. According to the menu, this would have foam in it… WRONG. The girl stuck the milk under the foaming wand and stepped away. I could hear the milk being scalded. SHe proceeded to dump the espresso in scalded milk warning me that it was very hot. OF COURSE!!! you scalded the milk. I asked her to make me a correct one… She returned a considerable amount of time later… with the same drink. Scalded milk and espresso. HORRID drink and bad attitude.

Love the fact that it was open bright and early on New Years Day. We were starving and desperate for coffee as we prepared to move a friend out of her old apartment (holiday-​schmoliday).
The coffee was very good (and huge!). I ate my breakfast sandwich in one large bite (okay, that’s an exaggeration). It was delicious, but could have been a bit larger. My friends loved their bagels and I’d take their word for it. There was no food to speak of within 5 minutes of opening the bag.

Not sure how this place is busy every lunch break. Today marks the last time for me. Lets see where they fail.
1. Staff is comprised of teenage girls who would rather text, gossip, and eat at sandwich stations. Nasty. You dont touch a phone (which ive seen some leave the bathroom with) and then make sandwiches. Their attitudes need adjusting. Except the older lady. The older lady is friendly and seems to enjoy her job and makes her sandwiches with pride instead of just trying to get the customer out regardless of quality.
2. Their sandwiches are lack luster (ive tried a half dozen of them). Inconsistency with offering chips and a pickle. Some days they bag them and some days they dont. Which relates back to issue number one. The people working there dont care about their job.
3. Food quality is poor. Ive had burnt bacon and frozen toppings in sandwiches. Complain and they just say sorry. Im sorry ive wasted so much money at this sham. 7 dollar subs which strive to appeal gourmet but fall short of subway quality.
4. Maybe im spoiled with providence food but the prices are insane for what you get.
5. Place is dirty. Floor. Bathroom. The trash barrell is always overfilled with trash and youd think with 6 employees one could clean it. Maybe if their cellphone was at the bottom.
Lots of unfavorable reviews here. I wanted to like this place and been a dozen times only because food in the area mostly sucks. I just cannot fund mediocrity anymore.
If i owned this place id listen to my customers and make changes because the place could be so much better than it is.

I have been coning three or four times a year for a while now an am finally writing a review.
While I can give the place credit for having a great product that’s about it. The restaurant itself is dirty and not well cared for and the service is terrible.
The girls behind the counter would rather chat or text rather than multitask resulting in long wait times. Why stare at the toaster waiting for my bagel when you could be preparing my coffee ringing me out or even helping the next customer. Bringing on dedicated staff to manage the cooking would go a long time during peek hours. Is anyone ever around watching the shop?
Clean the place up during lulls and tell the staff to act like they are. If it weren’t for the fact that the place is probably making money despite themselves it would be a good candidate for restaurant impossible. I’d come more often if you weren’t so slow.

When I’m in the mood for bagels and have the time to drive a little out of my way to acquire them, I make a beeline for the Bagel Factory. Fantastic line-​up of sweet and savory bagel varieties, and numerous schmear options that make me wish I could still eat cream cheese (thankfully they have butter and jam, too). I’ve had their breakfast sandwiches a few times, too, and they definitely win points for bacon and eggs that actually taste like bacon and eggs rather than their fast food replicants. Other baked offerings are hit and miss — cinnamon twists are great, but the scones are little underwhelming and heavier than I expect a scone to be — but the bagels themselves are worth the trip.

There are only a handful of decent bagel places in RI, and this is one of them. Though not the best one in my opinion, this place has a decent selection of bagels, available sandwiches, and it’s reasonably priced. My biggest gripe is if you use the drive-​thru window you can only order untoasted, non-​sandwich bagels (i.e. cold, cream cheesed bagels only).

I’ve given this place 2 tries to impress me. It is clear that the management of this establishment cares nothing about running this business effectively. This restaurant has prime real estate smack dab in the middle of Apponoag, which pretty much means automatic business.
The 2 times I’ve been here, I’ve noticed it has a ton of potential. The problem starts when you look around the place. Dirty floors, dirty cabinets, open containers of what I assume is ice coffee, taped info cards on food products that are dirty, disgusting and need to be replaced, napkins out of holders, broken cabinets, and employee pocket books on the counter near food. There is so many other things I can pick apart.
If this place doesn’t mind having customers that bring their dogs to crap on their lawn, then kudos, it’s working! However, if you want to make some real money and ensure success, I think it’s time to change over the management here.
You’ve got a great bagel product, but that’s about all I can give you credit for. The coffee is nothing to be desired, especially when there’s many other selections in the area. I wouldn’t even touch anything else with a 10′ pole. I saw boars head meat next to open containers of coffee, next to an open container of dill pickles. I doubt this is a new flavor you are trying out. Please do something!

I think that I have been to too many bagel shops because I left feeling like I missed something. We took the family on a Sunday morning around 10. They were out of almost all their different flavored bagels. We only had 4 flavors to choose from :-(My husband got a breakfast sandwich of egg and cheese and the cheese was not melted and the bagel wasn’t toasted. (They told us if we wanted it toasted we should request it next time.) I had a veggie bagel which was hummus, banana peppers and cucumber. I was expecting tomato on it but was not lucky enough I guess. The bagels we did have were soft and chewy, but the sandwiches were nothing special. As for the service, they could definitely improve on their interactions. Next time I will use the drive through, because I don’t see myself buying anything else here.

My bagel was really good until I found a hair in it =/

was gonna eat inside but the line was huge (that should tell you something right there) so I went through the drive thru where they don’t serve food. Coffee was good, I’ll eat inside soon.

The food is average. The service is brisk and unfriendly. The interior looks run down and dingy. Overall disappointing experience.

Sandwiches here are awesome they use boars head deli meat so you know its quality + their bagels are scrumptious.
PROBLEM 1: They overcharged us by $ 2 for dropping an egg off a ham+egg sandwich??? Weird im like just lose the egg you dont need to add anything just lose the egg… this was legit she explained it defended the policy and all
PROBLEM 2: YOU CANT ORDER SANDWICHES USING THE DRIVE THRU, this is a bagel shop not a coffee shop, if you cant order that from the drive thru then excuse me why am i here, you just happen to sell other stuff YOU’RE THE BAGEL FACTORY!!!

My boyfriend was introduced to this place from a buddy a of his who lives in the area. They both work in Cranston and have been known to come here for lunch. He has since introduced me and we have now come every weekend for the past month. That should tell you something about how good these bagels are. We both get the jalapeño-​cheddar bagel (when they have them, if not Asiago) with sausage and I get cheese, he gets egg and cheese. They also have a fantastic variety of flavored coffees.
We did try one of the scones this past weekend, they where ok. Tasted more like a muffin than a flaky scone.
But ya know what? I’ll still be back this weekend, and every single weekend until I get sick of bagels.

I go to the bagel factory at least once a week (sometimes much more than once a week)
All of their bagels are fantastic, their muffins are good, their flavored iced coffee is okay (I really like strong, home brewed coffee, so its probably just my preference), their pizza is great (try the vegetarian!). They also have a selection of cream cheeses, baked goods (especially around the holidays), and a full deli sandwich menu. But I never leave there without a breakfast sandwich. Since my first Bacon/Egg&Cheese 2 years ago, I’ve never had another bagel sandwich from Dunkin’
Another plus– they are open nearly every day of the year!
Highly recommended

I have been to The Bagel Factory several times, and they are consistent! I love the bagels, cream cheese, pizza, calzones, sandwiches, and the café mocha is excellent! The service is also consistent. Where do they get these grumpy girls from? No smiles, no sense of humor, sorry you had to work today, and yes I do want one more thing. They always act like you are putting them out when you ask for both breakfast and lunch to go. They should watch their reactions in the mirror when I ask for the 4^th thing… or maybe management should. My bad, maybe I should spend less next time?
3 ½ stars, but I’ll round up for the food only.
Update 11÷3÷2011: The staff is nicer now over time, maybe they read the review… in any case, less aggravated and more pleasant. The food is still great!
:)

Good coffee polite service. Lots of Lunch options. One oif the advantages is the drive through.