Window World of Rhode Island

I am writing this review on the behalf of my aunt and uncle who just had their Windows replaced by Bob and crew @window world.
They could not say enough good things about the work they performed. They were professional, organized, and managed to work around a lot of challenges with animals, children, moving furniture, etc. Their windows look great! And said they would highly recommend them. From John L, east greenwich, RI.

Bob and his crew arrived today, at 8 am, right when they said they would be. They were in and out in an hour and half tops. That’s with Clean up. They were so precise, conversation didn’t even happen. They knew their jobs and they worked efficiently to get it done. They also gave a demo on the proper instructions of them. I am highly impressed with this company. Thank you!

damaged my property, failed to follow through on agreement, failed to make any attempt to fix problem. Once they have your money, you can forget about any repairs to damage they may have caused etc… You see them smiling in there pictures, its because your stuck with problems you have no recourse for and they have your money !!!

Their salesman that came out to my house was the rudest and most condescending person I have ever met in my life. I asked if we could go outside and get measurements and prices because I wanted to see how they stacked up to the other estimates I had gotten. He laughed that I was getting other estimates and said «get as many as you want, you’ll still come crawling to us, everyone does». He didn’t measure any Windows and just shot out ridiculous prices and when I said that he was a little high from other estimates I had gotten, he got really defensive and started to tell me I knew nothing. He also said that «shopping by price is the worst way to get a window». But isn’t that the purpose of an estimate? When i asked how their windows compared to the national brands, he again laughed and said «if you’re asking that, you really know nothing about windows». But isn’t that why he was there? He stormed back to his mercedes, threw his briefcase in his trunk and threw a pamphlet at me. I kicked him off my property at this point which was about 15 minutes after he got there. After he left I read their warranty and it was the exact opposite of everything he had said, basically if there’s ever a problem, it’s your house, not their windows. Horrible experience and I would rather have no windows in my house than buy anything from them. Worst experience ever, stay away, unless you are a condescending a-​hole, then they might be perfect for you.

Business canceled one appointment, and a was a no show for another appointment. Please save yourself the frustration and look around. Also, the measurement for the window was not accurate, but manager kept insisting it was ok and that they could build a frame around the window. I see that another customer on Unilocal had the SAME ISSUE with mis-​measurement and canceled appointments. My windows also took many steps in order to be installed. Ditto to the other reviewer who also placed several calls and voicemails without hearing back. When I finally talked to the manager about the adjusting the price because of the poor service and workmanship, it was met with an unprofessional and rude response, and was also told that I need to understanding that things happen and appointments get canceled.