Hyatt Place Washington DC/White House

Worst Hyatt ever– no hot water no drinkable water even for purchase and front desk staff that clearly dgaf about you or your experience. Def DC hospitality here in that there is none to be found… Hyatt platinum member here and not to sound self righteous but your loyal customers deserve better

Don’t expect to get any sleep if facing K St because of constant construction or have any warm water before 9am. Nice location and staff but probably one of the worst places we have ever stayed

Don’t drive a car there. The «valet» is slow or not present.
Don’t leave any items you want to keep. I left my makeup bag by accident, they found the bag but when I paid to have it overnight end to my home all the makeup was missing. Why anyone would steal used makeup IDK, but it was some expensive items and perfume. The response was encouraging at first, then they became accusatory and finally insulting.
The bathroom was filthy upon arrival, hair in the shower. Disgusting.
I travel a lot for business and will avoid the Hyatt like the plague.

Their service is amazing, staff is super friendly, quick, efficient. The location of hotel amazingly awesome, everything is close, a couple of blocks from White House.

It’s perfect if you want to walk like 3 blocks to see the White House as well as hit up the fancy upscale hotel bars in this area.
It’s also two doors down from a strip club. Jus sayin.
This Hyatt has a big gym, a large and comfy bed, free breakfast, and $ 49 valet parking.
The front desk chick looks like my sister.
«You can stay here next time you’re in DC.» — Captain Obvious

I spent 5 nights at this hotel recently at found the place to be clean, friendly and accomadating. This hotel has a wonderful location, close to metros, White House and restaurants. Cedrick Barksdale was especially helpful to me and my family. I would definiely stay here again. The computers available for guests were not working properly so that was the only disadvantage especially if you wanted to print your flight information.

I didn’t stay here. They helped me anyway.
Due to a snafu entirely on my side, I showed up at 11pm completely frazzled and believing I had a reservation. The hotel was fully booked but Skylar, the woman working the front desk, helped me every step of the way with booking another hotel. Her level of professionalism and kindness to a very travel weary me was so high that I felt compelled to write this. It took 20 minutes for me to get myself together and to find a new room and she made it work every step of the way. If the rest of their service is anywhere near as good as she was, you would do well to stay here.

We stayed at this hotel in August. Talk about great location. It’s right around the corner from the White House. The hotel was very clean and staff was very professional and nice. Great job Andrea! We will definitely stay here again.

I was really happy with this place during a recent stay. I don’t know why, but I have an older version of Hyatt Place properties in my head and this place was much more modern than I expected.
For a big city hotel, the rooms are pretty large. We had a king that included a large couch as the seating area. And the bathroom was pretty large as well. They even have a fitness center onsite, and a 24-​hour café menu. Bonus!
I really liked the downtown location and found it was walkable to nearly everything we wanted to do. Super close to the White House and metro stations, plus a bunch of neat restaurants. I’d definitely stay here the next time I’m in town on personal travel!

Remodeled hotel a few blocks north of the White House. Has an exercise room and OK buffet breakfast every morning — and that’s really it. Just the basics. Downstairs bar and snack bar too. Moderately priced for the area.
Our room was small, but functional. We even had a separate sitting area with sofa. The window was tucked behind an armoire, but no matter since it only looked out across an alley to the next building. Everything very modern — lots of electrical outlets. Frosted glass sliding door instead of a regular door to the bathroom. Big shower.
Friendly staff. They even loaned me an umbrella when I really needed it.
I’d stay here again.

Great location, easy access to transit and DC tourist sites. Service isn’t that great. We were told we had a nice window view of the street, but when we got to the room, the electric blinds wouldn’t go up. We asked them twice to be repaired and after 6 days here, they were never repaired. We also asked them to check a noise we heard the minute we walked in the door, that was never addressed either. The AC unit was dripping condensation on the rug as you walk into the room. We constantly had to ask to have towels, tp, and Kleenex refreshed. I asked for a feather free room, that wasn’t done in advance and when the maid made the beds, she mingled the pillows and I realized why my allergies were acting up each morning. Breakfast each morning was a zoo with things not being replenished in a timely manner. One evening the front desk called and asked if we had water on our bathroom floor because something was leaking onto the front desk. Our room was on the third floor and no where near the front desk. My last evening here I went to the front desk to ask for change for the Metro and was told there wasn’t enough to change a $ 20 bill. I had to wait in another long line for the other person to help me. I gave up and went back to my room. While I was standing in line, another guest was hoping they would find her bag that was left with the bellman earlier in the day and yet another was given a room that was already occupied. Despite it’s excellent location, the poor service makes me not recommend this location, nor ever stay here again.

I haven’t checked out yet, but so far, my experience is awesome! Check in was great; i got a room on the 8^th floor — very quiet (the only thing is, the «view» they mentioned turns out to be of the non-​descript Hilton across the street! but whatever)… Free printing from lobby computers; bar open til midnight as it should be; 24 hr food availability; fast internet… nice room. Very close to metro. No complaints here! Note that i’m using points for a free night, so that may make my review more favorable… Can’t say! but i’m a happy camper.

I am a Hyatt cardholder and lover and try to stay in one whenever I travel (which is often). This trip was a little different. I booked a «Queen High Floor» room. I called to verify my booking as it is my daughters first time in DC and I wanted her to have a nice view! Upon checking in, I was kind of surprised when they put us in on the 4^th floor next to the gym. To me, when you have about 14 floors, 4 is not a high room. When I went downstairs to ask the lady at the front I was told «the 4^th floor is a high floor» and she said it with alot of attitude, so I wasn’t going to push the issue in front of my daughter. Also, our room was next to a «gentleman’s club» so the music and base was thumping next to our heads until at least midnight when I was able to fall asleep. This is a tough one to write bc I love Hyatt, but the room really kind of ruined it for me. When one orders and pays for a «high room, 1 queen bed» and gets 2 on a low floor — not cool. I am tempted to rate this as poor but it doesnt quite deserve it.

Nice hotel. Convenient location. Restaurants and metro close by. Breakfast was good! However, the thermostat didn’t work. Had to turn it off and on. Wouldn’t hold a set temperature. The onsite restaurant was very pricy and the service was slow. Wouldn’t recommend eating there. Larger rooms and really comfy beds! Rooftop sitting area was awesome!

If you want to have a stressful terrible vacation then this is the hotel for you! I’ve worked in customer service for years and I cannot believe how incompetent and rude the front desk staff is at this hotel. I have never had such a hard time with a reservation ever in my life. Everything was paid for months before my arrival and somehow by the time I checked out (two days later), they had overcharged me by $ 200. It’s been days and the conflict is still not resolved due to the terrible customer service I received. There are plenty of hotels in DC — any other choice would be better than this one.
UPDATE: I checked out 7 days ago and today I mysteriously had another $ 150 worth of erroneous charges from the Hyatt Regency on my card. STAY AWAY!!! This place is terrible.

Came here to visit D. C from N.Y.C.
When we first came in here, the people outside kindly opened u the door but when we went to the front desk no one was there. So we had to wait about like 2 – 3 mins until someone came out. Their customer service was really fast which I was impressed. My sister needed something from them and they came then lest than 5mins to our room since we were all the way in the 10^th fl.
I could say that their breakfast wasn’t that bad since we had breakfast there when we stayed.
The ladies who cleaned our rooms was pretty clean. They gave us new soaps&lotions everytime we opened them and they kept the bathroom clean. They even fixed our bed but they didn’t fix the sofa. Well I didn’t really care about that but they kept everything clean.
I would come here next time when we visit D. C becuase the hotel is right next to the whitehouse&museums.
There WiFi is free and fast so that’s a plus for me.

Omg disgusting!!! The bathroom was dirty very dirty on checkin! Front desk was super rude! Handyman was super nice and apologetic! Front desk said go find another hotel!!! Shocker this is across from our Whitehouse!

I didn’t stay at the hotel, but we waited at least (because we’re still currently waiting) 25 minutes to get our car from the valet. It wasn’t busy. There was no one ahead of us. Then it started to rain. If you stay here or eat nearby, don’t use the valet.

This Hyatt is top notch in my book! Starting with Evelyn one of the supervisors who greeted me at the front desk. She assured that all my needs were met my entire stay. The entire staff was extremely courteous and helpful! My room was excellent. My family and I were very comfortable. The neighborhood was great many restaurants to chose from, the White House is in walking distance and many other landmarks as well. Public transportation is close by. I am looking forward to my next stay in a few months!!!

Location is perfect and a convenient short drive to just about anywhere. The staff is very friendly and helpful. The rooms are modern and clean. There’s a little bar/​lounge in the lobby which is great for a late night drink and snack. I will definitely stay here again next time I’m in DC.

Traveling to DC for work. I’ve stayed at the Hilton nearby and have not been impressed, this place was much better. Staff were friendly and helpful, room was clean and comfortable and they had a decent complimentary breakfast. I was attending an event nearby so the location was perfect, and its an easy walk to many places — also only a couple of blocks from the Metro. I would happily return here the next time I am in DC.