A Brighter Image

Great place, my girlfriend recommended me to this place. I been wearing classes all of my life and bought my last pair from a crummy chain, and the quality showed. I walked in and was met by the energy of evan. Usually it takes me a hour to pick out glasses evan showed me a pair that were perfect, I was in and out of there in 20 mins. (didn’t even have to put more money in the meter.) Only thing is sometimes you have to fight for parking in dupont but you know what you get when you go in that area. All of the staff is friendly and helpful, GREAT SERVICE!

I wanted to order a pair of ray bans but wasn’t sure which one. Evan ordered about 15 different pairs on the ray ban webpage that they didn’t carry in the store. I tried them all on but none of fit well except for one that was borderline. They said they could make it work with a few adjustments if I really wanted them. Then they selected a few more frames for me to try on and eventually I ended up going with an Oliver people’s frame which fit and looked so much better. After several months of wearing them now I can say that I’m very happy with them. I was very impressed with their patience and amazing customer service throughout the entire process!
More recently my wife had a billing error issue which made her not eligible for some benefits according to our insurance. Evan worked very closely with us to straighten out the mixup ASAP and in time for my wife to use her benefits before the end of the year. Again, amazing customer service.
Evan and the entire team do a great job. Thanks so much!!! We will certainly be back again soon for all out optical needs.

Really nice, high quality service. First time I’ve ever had a free follow-​up appointment for contacts and probably the best prescription I’ve gotten. :)

Best service ever! Extremely helpful, competent team! They provide quality tailored service.

I ordered glasses online and hopped into this store because one side was digging into my head and hurting my ear. An employee quickly recognized the needed adjustment and fixed them for free. What a pleasant exchange.

A Brighter Image has pleasant and accommodating staff and a diverse selection of frames. I would recommend going there.
The optometrist has walk-​in hours all day Monday and Tuesday. I called ahead to find out the best time to visit, and was seen immediately upon arrival by Dr. Goldberg. He was refreshingly efficient, almost to the point of being perfunctory, but he addressed every concern I had with care before discharging me. He even offered to special order some contacts I like to use but weren’t in stock, after one of the associates told me the line was discontinued. I left very happy with the quick but thorough exam.
I spent the next hour or so looking through the frames, but did not find anything I loved. The optician, Evan, was helpful and thoughtful, but not overbearing. He was also exceedingly understanding of my pickiness and offered to order some frames for me to try on with zero obligation. A+ customer service from him.
Finally, before I had my exam, the gentleman at the desk told me a contact fitting was covered by my insurance with a $ 30 co-​pay. Turns out, my insurance only covers $ 30, and the rest is out of pocket, a fact I was only notified of after I completed the exam. So, instead of $ 30, my fee doubled to $ 65 – not an insignificant difference! But the staff acknowledged their mistake, and Evan graciously charged me the originally agreed upon $ 30, no arguments needed. Thank you!!!

Love this eye place! Sometimes it is hard to find an attentive eve dr. But Dr Goldberg is great. The exams are always on time. Friendly staff and awesome glasses selection. I have been going here for five years and love it.

I love this place. I came here for the first time a couple of years ago. I ditched the eye doctor I tried closer to my home to return here for their awesome, personable service. They worked with me to reschedule my appointment, sent reminders and confirmations via text and email, and had all my past paperwork ready to go when I arrived. The visit with the doctor was thorough, yet quick. And bonus, there’s an adorable bulldog that hangs around, starring into the distance out the front door. When I had to pick out new frames, they helped assure me I was making a good choice, and were patient with me trying on many pairs and going back and forth. Without having a friend, or my mom, there to help choose, they were awesome in giving suggestions and feedback on how the frames looked. They also know what’s up with insurance! Will definitely be going back for future visits.

Excellent selection and fabulous service — Evan knows his stuff and makes everything about choosing frames interesting and exciting. Added attraction: Beans the Bulldog!

I first came here just for frames a year or two ago. I loved how unique/​quirky many of the styles were and the customer service was AWESOME. I take a LONG time to choose glasses and everyone here made it such a fun process, I brought my parents back for sunglasses.
I now going here to get my eyes checked, which is also a quick (but thorough) and painless experience, which I think is rare for most doctors visits these days. A Bright Image is organized and the team is professional, yet still fun and they all CLEARLY know what they’re talking about. Also, can’t beat the location.

This has been a great experience for me. Everyone is knowledgable, extraordinarily helpful, good environment, and personal
I definitely recommend this business to my friends, and family. And now all of you.

Evan is hilarious and quirky but his honest advice and excellent style choices make for a master class in customer service.

I’ve been going for five years or so and I’ve always enjoyed the experience. I actually look forward to my visit every year as everyone is super friendly and helpful. I definitely recommend!

I love A Brighter Image. They are so cheerful and helpful, and I’ve been really happy with my eye glasses and sun glasses. I’ve been a loyal customer for nearly 12 years now and wouldn’t dare go anywhere else!

The staff was friendly and efficient and the exam was quick and easy. I was pleased with the entire experience which was over in a half hour.

Unprofessional and rude stuff. They will say anything to make you buy unnecessary products. Even when you call them to schedule the exam they will tell you the wrong price. I would not recommend this place to a friend.

I have been going here for years. I think over 10 years now, hard to believe. I have always had wonderful customer service. The staff have always been very helpful, personable, and fun. The optometrist has always been punctual, friendly and professional. They have helped explain my insurance benefits so I understand. Also, when it was open season Time they were happy to offer info on my needs and other insurance options so I could make the best choice. Even after I moved from DC to Arlington I continue to go to A Brighter Image. That’s how much I appreciate this family owned business.

Very professional and knowledgeable doctor. Friendly and helpful staff! They went out off their way to try and other a frame just for me to try on. Highly recommended!

No, thank you. I’ll be buying my eyeglasses elsewhere — from a provider whose staff respect my intelligence, aren’t completely officious and condescending, don’t behave unprofessionally in front of me, and don’t spend the entire session trying to upsell me on unnecessary products that are neither covered by my insurance nor whose utility the staff can even articulate or explain.
Let me state at the outset that I have no complaints about the vision exam or the optometrist. He was fine.
The problem was the collection of officious, condescending, rude optical staff. I have never seen such unprofessional behavior in a healthcare practice, and I work in the field.
The staff were having inappropriate conversations about another staff member (who was not on duty), and disciplinary actions related to that person — right in front of me and the other customers who were in the waiting area. When it was my turn to be served, one of the staff referred to me as «that young man over there»…I happen to be turning 50 soon, and while it may have sounded like a compliment, I know full well that it was all part of the staff’s collection of condescending behaviors.
When I sat down with the technician to go over the optometrist’s prescription and the available products and services, I started the conversation by making it EXTREMELY clear that I only wanted to discuss services that were covered by my fairly generous optical insurance plan. Instead, my request was ignored, and the upselling overflowed. The technician immediately started checking off boxes for additional services and products with copayments and charges on the order form, right in front of me, and with blatant disregard for the request I had just made. When I asked him to explain to me the technical, MEDICAL reason why he thought I needed ultra-​progressive lenses (which were not covered by my insurance) and why standard progressives wouldn’t suffice, his oh-​so-​professional opinion was «because they’re crap».
I then asked him to show me where in the shop the set of frames that my insurance covers (and requires be made available) were located. With an eye roll, he pointed me to a dusty rack in the corner of the store.
After I selected some frames — and already having decided that there was no way in hell this practice was getting my business — I claimed needing to run to another appointment and asked one of the technicians to write down the catalog numbers of the several frames I liked, and to make a note of them on my chart so that I could save time and place an order when I returned. (This is something EVERY optical practice I have ever been to has been willing to do.) Instead, I got an attitude from the staffer, who acted put-​upon, and scribbled some numbers down on a Post-​It note that she handed to me, and proceeded to made no notations on my chart whatsoever.
As I stated above: no, thank you. I’m going elsewhere.

Unbelievable customer service!
Not only is this place in a stellar location steps from my office (woohoo!) but the staff (and resident bulldog!) could not be better. A lot of shops in this area can be less than welcoming when you walk in the door — but this place has it right. The moment I walked in I was greeted by several smiling staff members and though they were busy. they helped me immediately.
I do love the eye doctor I typically see, but today they gained a new customer. What a fun, lively and knowledgeable staff. Thanks, Brighter Image — you guys are tops!