Aeroflot Russian International Airlines

Krissy is correct! Their customer service is horrible. The 24 line will advice you to wait until when offices are open at 9:00 a.m. If you are stranded, delayed, moved to another airline, or anything of the sort you will be in a limbo for a long time. My friend said she had a great flight with them. However, you will be risking precious time if any of the above occur. as they will not help you in a timely manner.

Aeroflot has very nice buisness class. The airplanes are amazing the seats were very comfortable. The stewardesses were very attentive and friendly. The inflight entertainment is set up very well. The plane new and very good looking. My sister enjoyed the complimentary kid packet with toys, eyeshades, ect… The food was also very fresh and delicious. I really enjoyed the dessert. I reccomebd this great airline

I always try to fly Aeroflot to Russia; I flew it alone and with my two kids. The planes were great, individual screens for everybody with a ton of movies to watch in both English and Russian; the food was very good (only KLM is better); the planes were new, clean and comfortable. I don’t understand what kind of planes the people who left the previous two comments flew. Yes, it’s true, the flight attendants don’t smile much, but they were never rude (or looked hangover, give me a break!). It’s just a different culture (which I think is gradually changing) and it’s fine with me. One of my bags was lost going both ways of this round Washington DC — NY City — Moscow — Vladivostok trip on the leg departing from New York and I don’t blame the Aeroflot for that but rather the NY airport. The bags were found quickly both times and delivered in Russia all the way to Vladivostok (I did have to pick it ip at the airport myself) with Aeroflot personnel being as helpful as you would expect any US airline to be. I am sending my daughter to Russia this summer and she will be flying Aeroflot. Thank you.

I’ve flown these airlines before and so have my parents. The stewardesses are rude, they never EVER smile, they look like they are hung over and their customer service is beyond terrible. My Mom was sick on the plane for the whole 10 hour trip and they never even stopped by to see if they could assist her in any way or help with anything. The planes are in a condition when it’s high time for them to be disposed of. It’s very hot on the plane, but their AC is in a non –working condition and their TVs are down as well. So I hope you have a book or something to entertain yourself because they will not provide you with anything. If you make special accommodations ahead of time-​they will not be provided to you under some lame excuse that they didn’t receive any request for any accommodations. Oh, and by the way, if you really plan to board the plane at the time shown on your ticket-you’re in for some BIG surprise. Their flights never EVER leave on time. You will have to wait at least 2 more hours after the time of your promised take off. Every single time I flew or my parents did the flight was delayed. On the way to the US they did not even have Customs declaration cards on board. You had to ask for them at the airport because Aeroflot crew just sucks so badly they didn’t even bother to restock on those. Absolutely insanely terrible airlines and service. If you fly once-you’ll understand. Respect yourself and go for something different that these awful Russian airlines.

I have never experience worse customer service. My flight was delayed for 24 hours. I was told I would receive compensation in a ticket for another day at no additional cost. I was not given a new ticket and was not refunded either. They stole $ 541 from me!