Allstate Insurance: Gregory Owens

I recently inquired about getting homeowners insurance through this office. They provided VERY poor follow up and made false claims that things were being done when they clearly were not.
The agent also gave me incorrect information about an important aspect of the policy I was requesting that left me open to a big insurance gap. When I asked about it he said he would look into it immediately but never called back. When I called back to follow up hours later he put me on hold for a long time and then came back to say yes, he had been mistaken and that no, there was no remedy. As noted by another reviewer, the attitude was very dismissive. It seemed to me that he had spent no time looking into my inquiry and had only asked another agent about it in that moment when I caught him on the phone.
If this is the poor level of service shown when there are no problems, I cannot imagine how difficult it would be to file a claim or get answers if and when you really needed your insurance.

I emailed them recently letting them know I was interested in renters insurance as well as insuring a piece of jewelry. I supplied the appraisal and stated I would like to get it insured as soon as possible. I asked for the proper forms so I could begin the process and they responded with a quote for 1500. No questions asked, just a quote based on no information other than my appraisal. When I responded that I didnt understand and will look elsewhere, they just responded «ok, take care».
bad business practice.

After an attempt to obtain a quote on some insurance from the official Allstate website that was never responded to, I contacted Owens & Owens Allstate office for a simple quote on some business insurance. The agent that answered my call informed me that he was going on vacation and gave me the name of another agent in the office. After giving the second agent the information he required for the quote, I did not recieve any follow upby phone or e-​mail after an entire week. When I called to inquire about the quote, I was told that the second agent was going to be out for over a weel and referred me back to the agent I originally spoke with. I rarely need to contact the companies I purchase insurance from, but when I do, I need a more responsive group of folks than AllState and Owens & Owens has proven to be.
** It is woth noting that one of the agents I was dealing with @ Owens & Owens was an Art T. which is also the same name given by the writer of the five star review for Owens & Owens.

We could not be more pleased with the service we receive from Allstate Insurance — Owens & Owens Agency. We changed insurance companies three times before finally finding them. It was such a relief to know we could finally trust our broker and that we were getting the best deal on each of our policies. I have always felt comfortable calling them whenever I have questions and they’ve always taken time to explain things to me.