Alphagraphics

I called this morning to get a quote on envelopes for my organization. The man who answered the phone identified himself as the Art Director, and proceeded to eat in my ear as he told me that someone else would have to call me back. I definitely won’t be moving forward, and I’m not expecting a call back.

Terrible customer service. Went there in the morning and there was no other customers. The guy at the desk from the beginning had a terrible attitude. I only had to print 25 copies and he said he didn’t have time for that even when the place was empty and the other employee was only cleaning. Definitely not going back again.

I requested a quote from Alphagraphics that took forever to receive and then was extremely high. After having the job done at another business, Alphagraphics surfaces with a bill they say is past due. Last night I received a *reminder* via e-​mail of my past due bill. Interesting way to run a business…

Only ½ a block from the office, AlphaGraphics has been our go-​to place for nearly all my team’s printing needs for many years. They’ve done everything from a simple 1-​page flyer to large format mounted posters and we’ve never had an issue with any piece. We’ve only used AG for their printing services, though they do also provide some design and production services if needed.
Staff is always helpful and quick to put together estimates for us, proofs when needed as quickly turned around, and even the most complex print job needed on short notice has always been completed correctly and in the time frame requested.
My only minor issue is that I wish they were open just a little bit later as sometimes clients don’t sign off on layouts until the end of the business day, but the staff has at time waited for us to run across the street with a job so that they can get to work on it first thing in the morning, so it is just a minor issue.

Abysmal service, timing. Went to print 5 documents, less than 100 pages total. After waiting in the store for 35 minutes I had ¹⁄₅ printed correctly, 2 with upside down double-​sides, and 1 printed single-​side after VERY clearly requesting my preference. The color printer had jammed but no one informed me, so I ended up late to my meeting and without any color copies made when I finally left. Returned, as I promised, later in the afternoon to pick up my order and they had not even completed it. For 3x the cost of Kinkos and NEGATIVE customer service, I’d recommend staying away from this place. Found it on Google Maps.