Best Buy

The worst customer service like many people mentioned. No surprise in DC (I feel like I am becoming more and more racist dealing with customer services in DC). This location needs to train their employees.
I bought a software (office) with a laptop since a guy at the computer station explicitly told me I can return even if I activate it. I even asked twice to make sure.
A week later, I decided to return the laptop as well as the software. The girl at the customer service told me that I can’t return the software since I opened. She didn’t care what I was told. She and other two people at the customer service were just looking at me as if I’m a dumb foreigner and told me maybe I can contact Microsoft. Not sure these people were thinking and really trained to be at the customer service, but I felt very ignored. Basically, even if Bestbuy gave me the wrong information, they said it’s my fault and basically I can’t get any money or credit back. Such a wonderful customer service and protection. Never buy anything from this location, particularly deal with the customer service.
Luckily, 1 – 800 people understood my situation and resolved the issue.

I like this location for its convenience and prices. I am a geek, nerd and gamer. So I like their deals more than gamestop and fye. Those stores just lost appeal to me, not to mention poor customer services. But at this bestbuy the employees are helpful and informative to my needs either in games or tech. Plus I shop here alot so some of its staff recognize me. I hope and wish with every survey I enter increase my chances to win a $ 5,000 gift card. Also thank you bestbuy for listening to my needs and feedback. I support bestbuy! !!!

Bought a new phone which came with a free case. The case wasn’t in stock; the customer service rep ordered it and told me it would arrive in 1 – 2 weeks. Came back 2 weeks later. Customer service rep told me it would arrive in 10 weeks. Seriously? Who buys a new $ 500 phone and carries it around for 3 months w/​o a case? I asked for store credit and they refused.

I called Best Buy yesterday to check on my memory card I ordered for my camera. They had me on hold for at least 20 minutes to see if my package had arrived to the store. The worse part about it is they were suppose to call me when it made it to the location. I received no phone call and not even a email, which is why they asked for it to begin with. This is probably the most unorganized Best Buy when it comes to getting something you ordered to the store because they didn’t have it in stock. So you might want to order it straight to your house or visit another store that can better accompany your needs.

I have been to the new Best Buy in Columbia Heights rather several times. We were even fortunate enough to locate a Wii there. The staff there are all super friendly and helpful. Steve and I remark on it every time we’re there because they’re just that amazing.

This Best Buy is convenient and has a lot. It’s customer service varies – sometimes great, sometimes not so great. My main issue is with the «knowledgeable» tech/​laptop salesmen. I asked a simple question, and a salesman told confidently told me the wrong answer.
I asked if a macbook’s trackpad could tap-​to-​click, because it would have been a deal-​breaker to me if it couldn’t. He told me «no, that’s impossible on this laptop.» So, I bought a different laptop. I later found out that that specific mac definitely could tap-​to-​click. I mean, I’m happy with the laptop I got, but I’m irritated that he didn’t double check, even though he clearly didn’t know.

Depending on who is helping you, customer service may or may not be a concept with which they are familiar. Some of the employees were helpful, others were not. I had a return (a gift) and waited in line at the front register while a cashier helped another customer. The cashier asked me if I wanted a gift card (?), and I told her I was there for a return. She told me she couldn’t do returns, and to go to customer service. Went to customer service, and waited for 4 minutes longer than I should have. Customer service is right next to the Geek squad. Two employee were there. One had a customer, the other did not. I watched while she pretended to be busy, picking up boxes, putting them back down, anything to not acknowledge me. The whole time I was standing there neither of the Geek Squad employees acknowledged me. I watched at least 3 additional employees walk towards/​near the counter and not once did someone say anything to me. Finally, a Best Buy employee appeared out of nowhere and processed my return. He was relatively friendly and quick about the process, which I appreciated.
Note that I could only get a store credit even though I had the receipt because their standard return policy is 15 days. Yup, you read that right. Will Best Buy be my go-​to for electronics in the future? Probably not. I’m a Costco baby, born and raised.

You walk in and incompetence wreaks! Not even worth the one star I’ve given is. Geek squad couldn’t spell customer service if their lives depended on it.
Aside from a couple of bright spots, like George the camper guru, don’t expect much help in other areas. Never shopping at BEST BUY AGAIN.

I’m happy to report that I had a positive experience at this Best Buy, which seems to be an uncommon occurrence, from reading most reviews on this page.
I came in to look at wireless speaker systems, having done uncharacteristically little advance research. Gabriela was friendly and pointed me to Reggie, who was quite knowledgeable and was able to answer all my questions about the differences between the various brands. He filled me in on their Bose inventory, which apparently is quite limited because they only receive shipments from time to time.
This store is a bit smaller than others, but this is unsurprising, given its location in Columbia Heights. When in CoHi, I’ll probably be back.

I recently bought an iPad charger cord to take to a colleague in Kenya. When I delivered the cord to my colleague, we realized that I had been sold an empty box! I took the empty box back to get a refund and was told that I could only exchange it. When I explained that I no longer needed it (since I have no way to get it to my colleague now), the only option they would give me was a store credit because they a) couldn’t prove that I wasn’t lying and b) because I had missed the 14 day return window (since, you know, I was in Kenya, which made it a little hard to «return» my empty box). There was zero recognition from the manager that it was an issue that they sold me an empty box in the first place and no apology from the manager. (To their credit, the one woman working the register who I spoke to first was at least friendly and apologetic).
A little customer service and an apology would have led to me chalking this up to a random error. Instead, I won’t be shopping at Best Buy again.

Wish it was possible to rate no stars. This location has the Worst. Customer. Service. EVER. This store is so bad that a Best Buy representative I spoke with on the phone recommended I go to any other store in the area. I generally buck the trend and write positive reviews, but after several bad experiences, I’ve come to the conclusion that what bodes ill for me at the Columbia Heights Best Buy, bodes ill for us all.

I am writing a review here only after realizing that I couldn’t even provide feedback to Best Buy directly. I went to Best Buy today to fix a printer (which, like all HP printers, is a piece of crap — lesson learned). It was immediately obvious that the Geek Squad could not fix my printer and would have to replace it, in line with my warranty. I then spent a full hour watching the bumbling, utterly ignorant and helpless ‘Geek’ attempt to navigate the seemingly simple task of getting the same printer from the shelf and giving it to me. First he couldn’t find my account; then he couldn’t figure out which printer to replace it with (hint: the same one!); then he couldn’t figure out how to not charge me (including a delicious 10 minute interval in which he couldn’t figure out how to scan the box, until a kind supervisor came over and explained he was using the wrong scanner).
I don’t expect great or even good service at Best Buy, but to unleash someone with no basic training in how to navigate the Best Buy system itself on a customer is absurd. I will never shop here again under any circumstances.

Love this Best Buy! It’s very Washington with lots of different kinds of people shopping and all the associates are knowledgeable and cool. Store is smaller than other best buys but pretty big for this location.

Been here multiple times. Great location and convenient garage parking which is only $ 1.50 for the first hour. Every time we enter we are asked if we need help by multiple team members.
One of our best experiences here was with Eric from mobile phones. He helped us upgrade our phones. He walked me thru the specs of my phone as well as even went out of his way to help me find the right case for my lifestyle. He had a great sense of humor but still very professional. He knew a lot about different phones which was great.
They have plenty of choices in mobile phones, computers and televisions.
I like this location. I think it is not as big as other best buys but given the location, it is just right.

Bought a dslr camera here. Michael and George were phenomenal! They are both very knowledgeable and true camera nuts. They were very patient and nice and helped me make a great purchase for my first real camera!

Costumer service is horrible. Brought my laptop in to geek squad, every time I come in I have to wait a minimum of 20mins, not because they’re busy, they’re standing around talking with each other. This is what’s prompting me to write this review. Today there are 7 people behind the counter but only 3 are with clients. There are 5 customers waiting. My laptop was sent out for repair 3 weeks ago, after I accepted the estimate, I never heard back from anybody. Coming in person is such a waste of time. If you value your money and sanity, I would stay way from this best buy computer support task force. Good luck!

When I tell you, this is by far the worse experience I’ve had… OMG!!! People not knowing what in the hell is going on. No professional at all. I hope that I don’t ever have to come up here again for any electronic devices…

Oh my god. Geek Squad at this place is the absolutely worst. I cried.
They’ve had my computer for a month, charged me their standard fee to run a diagnostic on it, which best I can tell, consisted of turning the computer on, seeing that it keeps rebooting on its own, and then putting it on a shelf for 3 weeks.
I got a call the day after I dropped it off to tell me that since I didn’t purchase it through Best Buy, I’d have to call HP and have them fix it. Fair point. When I asked which HP number they recommended, they gave me the number to Nikon. Fail.
When I called back a week later (I’m a busy person, OK?) to explain the situation, I was put on hold for 15 minutes, then told they «couldn’t find» my computer, then hung up on. I gave up temporarily.
A few days later I got an email saying my computer was being worked on. Awesome! Diagnostic actually proved helpful, computer not in a dumpster somewhere.
Except no, after 8 more days and no update, I called them again. 30 minutes on hold after explaining the situation, then disconnected. Called back, another 15 minutes on hold after explaining this situation, then disconnected. Finally called back in tears, begged not to be hung up on, then told the same thing again — computer is unfixable, please call HP. I was given another number. I haven’t called, since I needed a break to write this scathing review. But I’m betting it’s actually a number to Red Lobster.

I still stand by the A-​OK because despite working with Brandon yesterday to purchase a computer, I wasn’t really recognized or helped by anyone else.
I ended up waiting around for awhile before Brandon appeared out of nowhere. Well-​versed, he explained how to use Windows 8 and tried to sell me on the Geek Squad plan but I decided against it. Despite having a computer in mind, he did ask me what I was looking for and made some other suggestions.
After I left for a few minutes, I returned to look for him so he could get the commission on my sale. It took awhile to see him but there he was, and he was very helpful. What he might not have known is I understand more Spanish than people think and knew he was asking how long I have access to a certain anti-​software program.
Anyway, it was a good enough experience that another girl patiently waited for him to ring me up to speak with him. The other employees were nowhere to be found by the time I left.

I chalked up my first bad experience at this store to bad luck. The sales guy insisted I was wasting my money on a new LCD TV unless I had it calibrated. Every question I ask about each TV was answered with, «it doesn’t matter if you don’t have it calibrated.» I gave up and left.
Today I called the store to see if I could make an appointment to have an MP3 connection installed in my car or if they could take care of it for me right away. I was on hold a full hour waiting for Geek Squad to pick up. At the one hour mark, my call was disconnected. Certainly will never return to this store.