BoConcept Georgetown

5 stars go to the store manager Mr. Nils who has responded to our concerns & solved our problem. What started as a disappointing experience with BoConcept ended up being an excellent one thanks to Mr. Nils. We greatly appreciate his help!
Long story short we were being misled by a sales associate at the store and ended up with a sofa that had become unusable in a few months. The sofa was a floor sample. However, we were told by the sales associate that it had been a floor sample only for a month. He convinced us that it was like a new sofa without any issues. After the sofa was delivered to our apt we discovered that the foam underneath the sitting surface was very unstable, and it was sagging. The sofa became very uncomfortable to sit on due to deformed foam underneath. When we contacted the sales associate, who sold us the sofa he discarded our complaints by saying that it was a floor sample. He then asked us to send pictures of the sofa. Although we sent him pictures, he didn’t get back to us. I found him not helpful at all. Then I followed up with the manager Mr. Nils. He took his time to come to check the sofa and understood our concerns. Despite being a floor sample we paid a considerable amount to this couch (for the same price we could get a brand new one from Crate & Barrel) and it was so frustrating that it became unusable only in a couple of months. Anyways, Mr. Nils understood our concerns and offered to exchange our sofa. We received our new couch a week ago, and we couldn’t be any happier. Although the new sofa and our previous one are same models, they feel entirely different.

Purchased coffee/​dining table from bo concepts in July 2015. Interior designer had it delivered. We arrived and the table does not move up or down as showed in store. It’s been over two months now. Still no fix. Calls avoided. Calls not returned. Any other store would have taken the table back or fixed it. I would be happy with a functional table, which is what we paid for, I just want this fixed. Be careful buying from them.
Jeff

Quick update. After many many months the part was replaced. This piece does not seem to suffer the same problem as the first. Use the table all the time and it has not blistered.

I don’t know what some people b$#&@ about, if you want a wonderful customer service and some great furniture-​you go here and you must love it. I love that they have a huge selections of coffee tables and couches (which is my personal weakness, since my most favorite room is always a living room), and they have some wonderful little accessories that would look totally amazing in every room regardless of anything. Whenever I go there, they are always very polite and very sweet, and they do help a lot if you are having any questions or concerns. I recommended this store to all of my friends and I heard nothing but positive feedback.

This place is crazy overpriced! A friend has their fold out ottomans (turns into a bed) and I’ve slept on them, they are decent. A little hard but do-​able in a pinch. So I sat on the couches in this store and the beds and they were all very hard. It kind of reminds me of an overpriced IKEA… and I’m not an IKEA person at all. Either way the furniture looks neat but it does not meet the comfort that I think most people would want in their home.

It is a shame this company cannot stand behind their products or their policy.
This has been one of the WORST customer service experiences I have ever encountered. I bought a foam mattress several years ago, and I noticed a stain seeping through the protective cover coming from the inside. I unzipped the cover and saw something had been melting from the inside and hardened and stained. It was disgusting. They advertise a free 10 year warranty on their mattresses and so, I called up the store to get a replacement. I was told they would speak to customer service, however after a month of not hearing back, I recalled the store and was told they would try contacting customer service again. Of course, there was again, no response, so I called back and asked for the direct customer service phone number. I called the direct number, and some guy answered the phone like he was answering a personal call and said he was in the middle of driving and would call me back. As expected, I never heard back from him, so I had to call again only to reach his voicemail.
So, as of now, this charade has been going on for 6 MONTHS!!! And, I still do not have my replacement mattress.
BoConcept is a huge disappointment and after seeing reviews (look at the filtered reviews) I realize many other customers have experienced similar poor customer service. If only I had never stepped inside this store, I could have avoided this headache. I will never purchase a product of theirs again and have advised my friends never to look for furniture there as well.

BoConcept is a Danish company I believe. Their Georgetown store is really inviting. Full of cool stuff. Furniture here is very pricy though, but functional and elegant. They offer free interior design service

Great, patient customer service from Jorge as we took our sweet time deciding on a dining table to purchase. They arranged for stellar white-​glove delivery and installation for me, even though I live in Brooklyn, NY. Loving the table I purchased, and will likely consider this store again for future needs.

Drove to Georgetown to buy some furniture from the nearby Design Within Reach but wound up buying a sofa and rug from BoConcept instead. Clean, modern design with a mid-​century modern vibe and Northern European sensibility. Reasonable prices, great service.

If a friend were to tell me that they saw a great piece at BoConcept and were considering a purchase, I would tell them to wait a couple of weeks, go back, and see how they feel on second glance.
When we stumbled on BoConcept at the Tyson’s Corner location a few months back, we were super excited at the sleek, functional designs. Trying to furnish a unit that doesn’t have a whole lot of storage space, we were intrigued by the creative fold-​out functions of the coffee tables and dining tables. For some reason, we weren’t quite as impressed on our second trip, this time to the Georgetown location. The standalone store was set up more nicely than the shopping mall location. But perhaps it was because we were more skeptical as we were looking at the pieces as potential purchases rather than conceptual design project, or perhaps because we also looked at the couches which were very angular and uncomfortable; our conclusion was that the furniture would probably be more fitting in a reception area of an office than a comfortable home.
I still think the furniture here is great, but I would warn against getting caught up in the neatness of individual pieces. We also noticed wear and tear/​scratches on some pieces that gave us a look into what the furniture would look like in the future, which kind of turned us off. Bad marketing, in my view.

A nice store in Georgetown located on the front end of M St coming from the Key Bridge. We went to an event of beer and chocolate tasting. After sipping some beer we walked around the store that had three levels. BoConcept means Life Concept, a Danish furniture company. It was no surprise that the furniture looked a lot like Ikea except they were high-​end, probably more durable and in some parts made with real wood versus composite ply wood pieces. The price tag of course was at least 5 – 10 times more than Ikea’s. I liked many pieces there especially a L-​sectional couch that had a flannel cover and a very dense material reminded me of those tempurpedic foam mattress. Very nice quality but many pieces were made for yuppieish singles lifestyle, practicality with children and pets would go right out the window.

Barbara T
We recently purchased two leather sofas from the Georgetown store and things couldn’t have gone better. We got very good help from Jose and Precious the manager and the goods were delivered a couple of weeks early by delivery people who called in advance and came on time with the sofas assembled.
In searching for leather sofas we looked at many places in the area including the 14^th Street area shops, Roche Bobois (lovely stuff/​high price but too big for our DC house) but found the right size and style with important options for us (arm width for example) at Bo Concept which we stumbled across after going to DWR. The price was good for the quality too.

Last year, I stumbled cross their store in Philadelphia and so I stopped by the Georgetown location because I was looking to stock up for my new apartment. I ended up finding a great couch that I’m satisfied with but I don’t plan on getting any other pieces from this store. Some pieces, like my couch, have clean lines and aren’t too bulky so they work well with any space, but then there are other pieces that are pretty tacky and over-​the-​top.
Design aside, their customer service at every location I went to was impressive. And delivery worked out great! Delivery was scheduled in a 11 am — 1 pm window and the guys showed up at 11!

I am having a tough time trying to rate this place. Personally, while I find the design to be nice, I am used to better quality. At the same time, not everyone wants to pay $ 5000 for a love seat so I acknowledge the store has its place. So if you are willing to sacrifice quality for price, then this place is for you.
Specifically for this location I found the staff to be extremely polite and helpful.

Meh. I’m drawn to the stuff here at first glance, but the closer I look, the more over-​the-​top tacky a lot of it begins to seem.

Best customer service in Georgetown by far. Tim has helped me choose the furniture for all my apartments. I just moved to a new place and it has some really «interesting» design «features» (read: large, old radiators) and I thought I was going to kill myself (over dramatization) trying to get new and old furniture to mix here.
Tim was great. He helped me find the right pieces, in the right finish, etc. I now know way too much about my furniture — I could probably sell it. That’s the first time I’ve ever been able to say that about furniture.
Whenever I’ve gone into other stores like Baker, Roche Bobois or Artefacto, I’ve never been given the level of genuine service that I received from Tim in Georgetown. The rest of the staff seemed to be equally helpful, but a shout out’s a shout out.
(ALSO, Tim and Dia in Tysons are great too.)
It’s great, and the best part is, I don’t have to install or put together my furniture.