Borger Managment

Review for «The Shelby» on T Street NW DC.
Great place to live, Borger was always responsive. They purchased our building from UIP mid-​way through our lease and we never had any issues. I was very happy to get away from UIP, and Borger made that more apparent when they catered to our requests as current tenants. Good company. As for the Shelby, great location, great fixtures (besides the washer/​dryer), and nice people as neighbors. Only downside is no amenities and some low sunshine alley views.

I moved into the New Quin (Petworth) in January 2014. As part of my move in, I paid a $ 500 security deposit. Between signing my lease (and paying my security deposit) and moving in, a new management company took over, Borger. When I moved out 18 month later, I was told by the Borger rep working in the building that I would receive my security deposit back, and I shared my new address info. Keep in mind I left my apartment (202) in perfect condition. A few months went by and nothing. I emailed. Nothing. A few more months and a few more emails. The issue was eventually escalated and I was told that Borger «require[s] a $ 500 nonrefundable move in fee as [they] do for all new move-​ins» and that I hadn’t actually provided a security deposit (because, you know, landlords never require those in DC, right?). I followed up that email with a copy of my lease and the welcome letter I had received, both of which plainly indicated that the $ 500 I paid was for a «security deposit». Thankfully, for me at least, I am an attorney by trade; which means with minimal effort I can file a small claims action to recover my $ 500 (and will seek treble damages as Borger had acted in «bad faith»). As someone who used to do a lot of landlord tenant law for pro bono clients, sadly this type of behavior is all too common. Most people have neither the time, training, nor resources to sue a large property management company to recover their security deposit — thankfully, this will probably be the easiest case I’ve ever filed in my career. If you want your security deposit back when you move out of your apartment, I suggest you stay away from Borger Management.

The Community is a great area to reside. Been living here for two years and ½.
The neighborhood grounds are beautifully landscaped Maintenance guys are Great!
Mrs. Kale Davis, very Communicative to the Community of any work need to be completed in any of our buildings.
Mrs. Davis very Professional, Courteous, to all of the residents in the Community.
I can say I will stay at the Borger property area on Eastern Avenue, for a few more years. It is a quiet neighborhood. Compared to where I was residing before I moved in the area.
Thank you, Mrs. Davis, and the staff for being a Great Property Management team
Robert McCray

Last Friday, December 5^th I called Borger Management about a few buildings. I left a voicemail and never received a phone call back.
Last Sunday, December 7^th, I looked at 2425 17^th Street apartments. I was told that someone would call me on Monday, December 8^th to discuss renting options and no one ever called.
I also had an appointment to look at The Shelby today, December 12^th at 4pm. I sat outside in 30 degree weather calling the management office repeatedly for 20 minutes and no one ever showed up. I also tried calling Borger Management directly and no one answered so I left a voicemail.
They clearly do not care that they are losing money on apartments that are empty. Such a disappointment, especially considering they own some great buildings

It took 2 months of emails, unanswered phone calls, and a legal threat for them to respond to a cockroach problem in my building. The company spreads its managers way too thin — there’s usually one person managing 3+ buildings, so our manager is never actually in our building. Plus, they’re bad at paying the phone bills, so the phones are usually out of service and you have to fix problems in your apartment yourself.
Pretty terrible, and I’ve had my share of bad landlords.

My advise keep documentation on everything. My experience has not been great. I’ve been quoted or given direction on certain policies and then later one have been told that is not correct. I was even charged for rent after I had left the apartment. Watch your account if you have set up an electronic payment with them.