CAOS Cleaning Services

I have used this company a number of times when I am moving out of an apartment and they worked magic. I recently hired them to do a standard cleaning, twice a month and I cannot say enough good things about the company and the work ethic.
When you sign up for a periodic cleaning contract, they do require an initial «deep clean» and it is worth it!!! They emptied and cleaned all of my cabinets, drawers, microwave, fridge, and freezer. The house is gleaming and I simply cannot say enough good things.
I have used a number of cleaning companies, all of which have done a «superficial» clean. That is not the case here. I could not be happier nor could I recommend this company strongly enough.

We’ve used them for the past 2.5 years and have been very happy! I highly recommend the deep clean.

These guys are amazing-​Really recommend them for a deep clean. They’re fast, professional, and efficient.

Things started out great with CAOS 6 months ago — they did a fantastic job for the first two cleanings — really better than I’ve seen, except they did damage something and «forgot» to tell me about it. Ok, it happens. Except then the service went really down hill. Small things that started adding up, and despite a couple of emails asking for the issues to be addressed in future cleanings, they mostly persisted. In fact, by the third emails for the third cleaning in a row with the same issues, the company didn’t even bother to reply — though I will say they provided a small discount off the bill. And within those cleanings 2 other things were damaged but again they «forgot» to tell me about it. In my last email to them, I noted my frustration that I didn’t get a reply to my service concerns, and reiterated what I was asking for. They did respond this time — to tell me I was within my rights to find someone else. Ok then, that hadn’t been my plan, but guess I will. I’d recommend others find someone else too, at least if you’re looking for ongoing service. The great initial cleans followed by sharp declines in quality of service combined with a lack of responsiveness to customers and some damage seems to be a common pattern judging by other reviews and I find the attitude of if you don’t like what we do (when it doesn’t live up to what we say a cleaning includes) go somewhere else a odd for a cleaning service and entirely off putting. A cleaning service who can’t maintain a decent clean on a regular basis and seems to have no desire to address any concerns really isn’t worth much.

These ladies were amazing. They showed up just a few minutes after the scheduled time, and got right to work. In just under three hours, they had completed the «deep clean» of our one-​bedroom apartment, which really needed a deep clean, especially the tile floors throughout, all the little nooks and crannies that get neglected, and dust on bookshelves and other piles of junk. We are the type of people that really only do superficial cleaning (wash the dishes, sweep occasionally) and have been living in the apartment for almost three years. So suffice it to say there was a fair amount of grime. Nevermind that I’ve been pregnant for 9 months and had even less desire than usual to clean. I purchased the «deep clean» for $ 160 as a treat before the baby arrives next week. The job they did was incredible. Everything was sparkling. The inside of the oven, the fridge, the floors were spotless, the bathroom looked better than it did when we moved in. They cleaned under our stacks of books on various tables and really made the place feel calm, organized and serene. After they left I had already decided to leave them a glowing review. My friend was over in the afternoon and happened to open the microwave and noticed that it had not been cleaned. I shrugged it off and figured it must not have been on their list of things to do. It did not affect my satisfaction at all.
BUT THEN. 6 hours later I get a call from the guy from the company asking me if I’m home. When I say yes, he tells me that they’re outside and can I let them in because they realized they forgot to finish cleaning the microwave – they sprayed stuff in there but never wiped it down. I told him it was no big deal but he insisted that they wanted to do the job right. So the lady comes in and cleans the microwave in less than 5 minutes. If that’s not great customer service, I don’t know what is. I suspect I will be using them again before too long.

My first cleaning I had a deep cleaning they done excellent job they was on time my place look great this is the best cleaning service that I ever had. Then they come every two weeks excellent job the owners of the company very customer service very nice I highly recommend them. they told me anything that was wrong please let them know and it will get fixed with the cleaning if I see one little speck that they didn’t do to let them know but the work is done such a great job I’m happy to say

This is an update to a review I did last year. CAOS had been cleaning my condo for about a year and the service just kept going down, down, down. After about a year, they still just throw dishes in whatever drawer is close by without putting pans with pans, knives, with knives, etc. While the «big» things are always clean — carpets vacuumed, beds made — little crevices near the bathtub or grime near the trash can — show me they don’t do a thorough job every time.
Also, in the year they’ve cleaned for us we’ve had one lamp broken, one necklace broken and one mug broken. Things happen, but sheesh.
I’ve canceled my service with them.

CAOS was great for over a year — -sometimes they came late in the day, but they always came when they said and did a pretty good job cleaning and nothing came up missing.
Then, one day, the CAOS staff failed to pick up the check that I left to pay for the cleaning. Since then, I’ve hated the fact that I ever had them into my apartment. I’ve gotten multiple incorrect invoices with the wrong price and the wrong dates, making it difficult to mine my records to show that I paid. I’ve had multiple email exchanges with the owner and various other management staff about the missed payment and about their failure to show up for a requested cleaning. On two different occasions, I requested a move-​out cleaning and both were simply ignored — radio silence, which did not allow me to set up another move-​out cleaning.
In short, these guys are great, until there’s a problem. Once there’s a problem (even of their own making), it’s a total disaster. Find another cleaning company. I am.

Yes, five stars as good as it gets! My brother and I hired CAOS to clean our sister’s apartment who tragically passed away. When CAOS arrived we had cleared the apartment of everything. A team of two women systematically cleaned the apartment with complete attention to detail. They worked quietly and efficiently and required no supervision. When they were done we were so impressed with the results; they had even cleaned the walls in the kitchen. These people are really nice and provide a great service. We gave them both a $ 20. tip. Would definitely use again if I lived in D.C.

I unfortunately had a bad experience with CAOS and am further dismayed by the fact that my attempts to resolve the situation with the company were unsuccessful.
I set up service with CAOS and instructed them that I would leave a key in an envelope taped to the door that they could have (they were coming within 15 minutes of when I left for work). When I returned home from work, the key was not there and I assumed they had retained it as instructed, because the cleaning had clearly been performed. It turns out that they had left the key taped to my door and sometime between them leaving and me arriving home it was stolen (?) or lost (?) or who knows what happened to it. As a result, I paid to change the locks on my door, which isn’t cheap.
I feel I made a good faith attempt to reach a resolution and continue the relationship with CAOS (which was a request for one discounted cleaning and I would continue my every-​three-​week service) but the response from the company blamed me and denied that I had even instructed them to take the key (I have that written in an email, so it’s fairly undeniable). I am writing this review for the following reasons: (1) I don’t take lightly that my key was possibly stolen by someone who has actual knowledge of where I live; and, (2) I would much rather give my money to a company that attempts to resolve problems, instead of completely denying them and blaming the customer, and you might prefer that too.

Unreliable and dishonest.
CAOS came highly recommended by a friend and we hired them to manage cleaning for a short-​term rental property. The first 2 cleans were satisfactory; I can’t say they did an incredible job but everything was as it should be.
The third time they came there were multiple questionable things — a used washcloth left in the shower, a stack of random plates on the dining room table, things on the floor that should have been swept up. I spoke with Claudia and she completely stonewalled me – «My husband was there with the cleaners, everything was perfect when they left, etc. etc.»
I had not walked through the apartment while they were there so I had to give them the benefit of the doubt that perhaps someone with access to the apartment had randomly showered and left a washcloth. It seems so ludicrous now. At any rate, they came once more and things were just fine.
The fifth clean they showed up a few minutes before our guest was due to check-​in and of course her check in was delayed until they were done. We refunded the guest’s cleaning fee. When I spoke to Claudia about discounting the cleaning for us she again completely stonewalled me, and this time made it apparent that either she or her cleaners are dishonest.
She claimed they had arrived at 2:10 for a 3pm check-​in — basically the latest time they could have arrived and gotten everything done on time. When I patiently explained that this was not the case, that the owner was at the property and that her cleaners had only arrived a few minutes before 3 she reiterated her version of events. I insisted that we would only pay them half of the cleaning fee and she fired us as clients: «We won’t be able to work for you anymore.»
Our friend who recommended them has had other problems with them and thinks they have gotten too big and therefore cocky. Cocky is one thing but lying to your customers and not being willing to accommodate them when they are out money for your error is a big problem.
There are a huge number of house cleaners in DC, hardworking honest people who charge reasonable rates and do a great job. Take your business elsewhere than the aptly named CAOS.

We have used CAOS twice so far — once for a deep clean and we’ve just started our regular housecleaning service. They have been WONDERFUL! During the deep clean the team was incredibly thorough. I didn’t entirely know what to expect and was so impressed. They got under beds, took up the carpets, went through cupboards, you name it, and really, I mean really cleaned. And for the regular service they still cleaned in a way that our previous service did not.
The women (so far the teams have been women) have been very polite and professional. In terms of scheduling, the first cleaning was quick to set up, and it’s very easy to pay online. We got on their regular schedule immediately.
We are really happy and I would definitely recommend CAOS Cleaning!

We just had our 1 bedroom bi level condo cleaned and these ladies did an amazing job. We picked the deep clean option. The charge was $ 200 (which I think is pricey but it is so worth it for the really thorough cleaning). The regular clean option was $ 149. The prices offered for regular cleaning decreased depending on the frequency that you book. They arrived within the window they said they would and they cleaned from the moment they got here. There is no more dust on the blinds or baseboards and our oven and fridge are so clean. They were here over two hours but it was totally worth it. I requested an appointment using their website and within two days I heard back and the next day everything was scheduled. I requested the option to pay by credit card and they were supposed to send a link to my email. I never received the link so I just paid with a check. They did send out a confirmation email though, which was a nice reminder. We will definitely be having them come back to do regular cleaning on a consistent basis.

As a law student with limited free time, I finally broke down and decided to hire a cleaning service. I picked CAOS because of the positive reviews, and I’m absolutely glad I did. The results are FANTASTIC.
My initial deep clean was yesterday, and although the price was steep ($ 140 to clean my 568 square foot studio apartment in DC), they did an incredible job. Not only did the two girls take care of the standard dusting /​vacuuming /​wiping things down, but they even cleaned and organized the contents of my drawers and cabinets!
There were also smaller touches that I really appreciated. The girls provided their own cleaning supplies, dusted under my bed and furniture, and even folded the end of the toilet paper into a triangle (hotel style). Good job, CAOS!
Although appointments are primarily coordinated online, the woman who answers the office number (Claudia?) is incredibly helpful and friendly. When the staff was a little late to show up (estimated between 12:00 and 1:00PM, arrived around 2:00PM), she happily inquired into their whereabouts and informed me that they’d be there within five minutes.
I’ve arranged for CAOS to clean my apartment every two weeks, and am looking forward to my next appointment!
A word of note: Of the two girls who came to clean my apartment, only one could understand English (and that too, not much). I speak Spanish, so this wasn’t much of a problem for me, but it may be a problem for others.

Maybe their cleaning service is great, but after submitting a web request twice, I never heard back. I called them and was told submit a web request which I did, again, from another computer, hoping that would work. Still no reply a week later. I called again and started to tell them about my lack of luck scheduling and was told that they only do scheduling via web requests. A great idea in principal, but not when they never contact you back. Sorry CAOS. I really hoped we’d be a good fit.

We went ahead and set-​up a deep clean for our large-​ish condo. We have two cats and a dog and all three shed hair like it’s going out of style. I have been battling it myself every weekend, usually ending with frustration and the house being covered again the next day. The CAOS team came in, spent three hours, and made our house look better than it ever has. They organized our closets, under the sink (a place I had just resigned to being a blackhole), our shoe rack, and even re-​arranged our little sitting area in our bedroom to make it more functional. This is all on top of the squeaky clean kitchen, bathrooms, floors, and even cat box area. Really, these people were miracle workers. Even my husband, who usually doesn’t care how clean the house is, was thoroughly impressed.
We will certainly be doing monthly cleans until my husband allows me to set-​up bi-​weekly cleanings.
Thank you CAOS for helping to restore my sanity!

I was going to use this service based on all the good recommendations BUT when the person setting up the appointment is RUDE that’s not a good start to a relationship. Charging $ 220 to clean a 2 bedroom apartment doesn’t seem like fair pricing and I’ve had my share of cleaners who do «deep cleans». Ridiculous.

I had a deep clean done on my condo building and I was extremely happy with the service. The team showed up on-​time and did more than I ever expected for the cost. I would hands down recommend them and will be using them for monthly service going forward.
Overall, based on other cleaning services i have used in the past — I could not be happier!

I had a deep clean done on my rowhouse and was very happy with the results. My only complaint is that I would have liked them to pay a bit more attention to the baseboards, doors, and windowsills.
Setting up the appointment was easy and the team arrived promptly and got right to work. Of all the estimates I got, CAOS was the most reasonable by far. I will definitely use them again.

Ok, so just a few days ago I wrote a scathing review about CAOS because they made a mistake… well, I’m here to update because they made it right. I went to my mailbox today, and imagine my surprise to see my check returned! They did not cash the check for the cleaning of my apartment!!! I’m surprised, and a little torn about what I should do… I feel like I should send them another check so that their staff can at least get paid. I digress… important part of this review is that they made a mistake, I told them about it, and they did their best to fix the mistake — and FAST! I didn’t even request a refund. This signals to me that they are honest and genuinely concerned about their customers experience.
Go CAOS! You have just made a customer for life! Everyone makes mistakes, but what a different world it would be if everyone owned up to them.