Central Parking

Today was my first and only time parking in this garage. The ‘service’ was aggressive and astonishingly unprofessional. Apparently the credit card machine was down, but this was not well marked. This was a problem for me as I needed to pay with my company credit card — if they’d told me it was cash only when I dropped my car off, I would have left to find a place that could accept credit. The attendant raised his voice at me, assured me he remembered personally telling me that it was cash only (absolutely did not happen) and tried to prove it by telling me about my car (except he guessed the wrong state for my plates and needed me to tell him the make, model, and color) and the other person in my car when I dropped it off (a man in black). He accused me of trying to take advantage of them, ignored me for several minutes, refused to retrieve my car if I couldn’t pay cash, and called his manager after I told him he needed to stop lying and figure something out. The manager briefly tried to hassle me too but — it turns out — they actually COULD run my credit card and subsequently did. Seriously? They clearly thought some shouting and blatant lying would bully me into capitulating. I don’t trust them with the truth, my money, and definitely not my car ever again.

Our car got scratched there last Thursday (January 30, 2014). The person who did it just left. It is a $ 50,000 Lexus car, and repairs are going to cost a few hundred dollars. All the past week and this week we were trying to reach them, but got no reply. Talking to the people in the garage was useless as well. We hold a monthly pass with them. That demonstrates pretty clearly how much they care. They don’t. Stay away from this place.