Charles Tyrwhitt

Found this store in London and decided to give it a go in DC. Snobby staff and had to ask to be helped. Even though I am a woman and most likely wasn’t buying a suit, who’s to say I wasn’t shopping for my husband; which I was. I’ll use the on-​line store! Their ties, shirts and sweaters are smart and classic. I wish the sales staff was a bit more accommodating!

I got a nice promotional offer for shirts, which is the only reason I found out about this place.
They didn’t have shirts in my size, but were really great about ordering them. Shirts look nice. I haven’t tried them. The ties are really nice, and have the most competitive pricing I’ve seen.
They aren’t in the size I asked for. I will have to get that tailored if I can.
The customer service is shit, and I’m putting that mildly. They first got my name wrong… after I spelled it out for them twice. They then rushed me out of the door before I could check my order. The order they gave me wasn’t mine. So when I returned, the clerk actually said, «You again?»
Yeah. Me again. I don’t want to be complicit in stealing someone else’s shirts. When I spelled my name for them again the dude had the audacity to say «That’s a stupid name.»
Get your cheap shirts if you can. Don’t come here if you don’t know what you’re looking for, these people won’t help you. No matter the quality of the shirt, it does nothing to mitigate the atrocious customer service.
The place needs a top to bottom purge.

Admittedly only one data point, and not a very difficult problem, yet a nice experience. Bought shirts online and measurements were off. Went in to the store on a Saturday afternoon and James the supervisors fixed me right up in no no time. Turns out a shirt was defective. A replacement was not in stock, yet he handled the return and shipping. Staff was nice and knowledgeable– unlike a recent experience I had at Brooks Brothers (read about it on Unilocal!).

I’m sorry to hear that some people have been getting bad customer service here because I had a pretty positive experience when I dropped into this store. I was looking to buy a blazer or sports jacket, which the store unfortunately did not have in stock. The salesperson I spoke with did help me try on several suit jackets though so I could figure out my size and order the jacket I was looking for from Charles Tyrwhitt’s website. The whole experience was quick and easy so I was quite pleased.
In the past I’ve also ordered a couple of shirt’s from CT’s website and I was very happy with the quality that I got for the price. I wasn’t quite sure what my size would be so I ordered two different sizes and sent back the one that didn’t fit as well. The return process was easy and customer service was great.
I have two annoyances with Charles Tyrwhitt that keep me from giving them five stars. The first is that the selection and inventory in their retail store isn’t great. That wasn’t that big a deal since they helped me find my size and I can just order the specific jacket I want online, but it would have been nice to see it in person before buying. Fortunately I know that they’re great about returns. The other thing that’s annoying about them are the insane full retail prices for some of their shirts. CT has perpetual sales/​deals/​specials offers on shirts so no sane individual would ever pay the full marked up price that they theoretically charge, but I wish they’d ditch that whole gimmicky pricing model.

I bought a couple of shirts here for my husband. Great quality, nice fit. Unfortunately terrible customers service. The guys that work here are horrible. I convinced my husband to go and buy more shirts and ties from here because the quality was good and I thought maybe they were just really busy the first time.
So we decided to stop by today. We walk in and there is a guy standing in the middle of the store. My husband asked, where can he find certain shirts. The guy just looked at him and walked away and pointed to the shirts stack generally. No words at all. Unfortunately, nothing changed. Then when my husband asked questions about a specific shirt no one had an answer and they were like mmm we don’t really know, look online. They didn’t know where specific sizes were located in the store and they were rude to us and other customers. This older guy in the store couldn’t deal with them and left very upset.
I hope they are working to improve their customer service. We were about to walk out of the door when we heard someone asking if we found what we were looking for. It was a young lady named Francesca, she was the only one in the store that was willing to help. We told her about how bad their customer service was and she apologized and helped us find everything we were looking for. Unfortunately, she’s a student and will only be working at the store for the summer. They need more people like her at the store if they want to survive.
Now that my husband knows which shirt styles he likes, we’re only going to shop online. The attitude and inattentive ways of the majority of the sales associates will just ruin your day.

Bought a wonderful suit from here — great quality, nice fit, after getting tailored. Unfortunately — absolutely terrible customer service. Infuriatingly so. If I didn’t need a suit so badly, and quickly, I’d have not bought it out of principle.
Not a suit expert, I was hoping for a bit of advice to go along with my purchase of fairly pricey suit, esp with regard to alterations. Unfortunately the guy was totally disinterested, «however you like it» was his stock answer, when he was actually there to field my questions. Overall feeling of being very unwelcome.
CT really need to sort this out. From Unilocal,seems to have been going on for years at this store. Will not be going there again. Thankfully now I know my size I don’t have to subject myself to this and will return to buying online.

First time was great, second time was horrible, but the third time was awesome. Jesse, the assistant manager, took care of me and even remembered me from my first visit. I went in for one shirt and walked out with 5 shirts. I am going back again to see Jessie and get more CT shirts.

I own a few CT Shirts and plan to gradually get more as I phase out my older shirts. I feel they have a good price/​quality standard.
I’ve been to this store several times. I’ve experienced both good and bad customer service. I went to the store today since I’m interested in buying a new suit in the near future. I’ve never bought a CT suit before, so I wanted to familiarize myself with the way they fit.
The 1^st salesman that I got paired up with was not helpful at all. It felt like having to answer questions was bothering him. Whenever I encounter this attitude, I’m baffled. Especially, when there is a potential to spend $ 500.00.
Luckily, I was later helped by Danny, who was very helpful and gladly answered my questions. The complete opposite of the 1^st salesman. Danny helped me understand the different fits they have and determine my size. Above all, Danny was helpful and pleasant.
When I can’t find what I want in the store, I go online. I was told that if you have the salesman place your online order, you don’t pay shipping.

I’ve been in twice and both times the customer service has been well, well below what I expect from a brand selling «higher end» menswear. I was the only customer and had to approach, not be approached, by the half dozen or so salesmen there. They’re all dressed well, but seem to rather chat with their little posse than welcome an outsider (read: customer). I’ve flagged the same person down twice (can’t remember his name), and he was helpful… but a little umm, quality customer service would not only be nice, but should be mandatory. Stop hiring peacocks to staff your stores.

CT has great dress shirts in slim fit. They hold up well with regular weekly wear, especially for the 4 for $ 199 multi-​buy. Suits and ties are great for the price point too.

I have been receiving Charles Tyrwhitt magazines for the last 6 months or so and since my wardrobe is in need of some update, I finally broke down and decided to stop by their store in DC on a Saturday afternoon.
I was immediately greeted by a salesman who asked if I needed any help. I explained that I am looking for some new dress shirts and the offer that was advertised in the magazine (3 shirts for $ 85) seemed too good to pass up. The salesman (don’t remember his name unfortunately) said that they would be happy to honor the price advertised in the magazine even though they were running their own in store promotion (4 shirts for $ 199). They asked what my size was and provided sample shirts of their 3 different cuts (classic, slim, and extra slim) in my size for me to try on. After finding the size and cut that fit, the salesman directed me to the proper section of the store. After some browsing I ended up walking out with 6 shirts for about $ 170.
Overall I am very pleased with both my experience at the store as well as with the quality of the shirts themselves. They seem to be very well made, are comfortable, and look very sharp. The only downside is that I am still going to have to have the shirts tailored because there is some extra fabric on the back but that is nothing new because I have yet to find a shirt that fits me perfectly right out of the box.

I buy all my shirts and ties here. The sales staff are friendly and helpful for the most part. Sometimes it doesn’t seem like they have enough staff on the floor, but I also like the sales rep approach of not being overly forceful and helping when a customer asks for assistance.

Limited staff. Slow service. Stock is very limited. If you want selection in Classic Fit — or God help you another size — then be prepared to wait. Waiting for help. Waiting to be rung up. Waiting to leave. These guys make the DMV look efficient.
Epilogue — I decided to return my purchase. The shirts I bought were fine. I just was so bother by the customer service I didn’t want to give them my business.

This is not a good place to shop at all. The customer service is by far the worst I have ever experienced. Not one employee greeted any of the customers who came into the store. When I did need help and I ask for help, the person who finally came to assist me was not at all enthused about assisting me. This store needs to implement some serious customer service training immediately. Smh

Not great.
I stopped by today while shopping for a new suit. Having been to Jermyn street in London I was hoping to be met with commensurate quality, style and tailoring.
I was disappointed.
After 10 minutes, I was greater by one salesman. Then passed to another and another and another. After being passed from one salesman to another I started to feel like a fluffer in a 3^rd rate adult film company. They didn’t have my size and suggest that I shop online.
Poor salesmanship, poor customer service poor product.
I’ll never get that 17 minutes back.

I can’t begin to describe how pleased I am that I stopped in to Charles Tyrwhitt… but I’ll try! I received a catalog a few months ago and thought that it would make a nice stop on my recent D.C. trip.
The store was small and very busy when I stopped in. James was my salesperson and he was very helpful and friendly. He measured me for a shirt, gave me some samples to try and made suggestions in terms of the size that would fit me just right. When I told him that I had had problems in the past with collars shrinking on my slim fit shirts, he advised me of how to have them laundered so that it would minimize shrinkage. I got a really great deal on the shirts and I get lots of compliments on them. I can’t wait to buy more!

My friend and I walked in the store with the mission to look VERY good at a wedding the same night. We had an idea what we wanted/​needed but had a very good discussion with the sales staff and ended up with a much better deal than we could have ever imagined ourselves.
We got help picking out very nice ties (instead of bow ties) and measured shirts that fit us both perfectly. And I mean, who can say no to a sales person that encourages you to get that shirt that really shows off one’s results from the gym? :-)
Staff was efficient, skilled, good sense of colors, steamed our shirts so we were ready to go, and did a great job in helping us out beating the grooms on being the best looking at the wedding!

I don’t understand why people go to Thomas Pink when this place is less than a block away. I’ve stopped by both after work on multiple occasions, and CT took the cake every time.
The good:
–Genuinely friendly and approachable people work there… pretty much the exact opposite of the Thomas Pink right down Connecticut Ave and the one in Tysons Galleria. For the arrogance they had, you’d think they were running the Saks flagship on 5^th Ave.
–Knowledgeable salespeople, the store manager actually recommended I order anything that’s not stocked in-​store online (as opposed to placing the order in-​store) as it’ll get to me much quicker because of the way their distribution works
–Shirts are truly excellent quality, and I’ve received so many «that’s a really nice shirt!» or «that must’ve set you back”-type compliments. Overall a fantastic value at 4/​$ 200.
The bad:
–The product they actually stock is somewhat sparse, so I’d probably pick up a few shirts in-​store to get a feel for the sizing, and then order the rest of your haul on the website
Overall:
I’ve been trying to find a shirt that fits my frame (6’1», 160) without essentially having to re-​tailor the entire shirt, and their ¹⁵⁄₃₄ Extra Slim Fit is right on the money. In terms of how aggressively the shirts are cut, I’d probably put them in between Brooks Extra Slim Fit and H&M.

I am walking down Connecticut Ave. and see there’s a sale at Tyrwhitt, an upscale haberdasher from Jermyn St. in London, the motherlode of haberdashers. I start looking unsuccessfully for my size shirt so I can buy some. I don’t look like a street person. I am wearing a nice suit and better tie.
After 10 minutes and not a single word acknowledgement from a clerk, I left with my money intact and without a new shirt — this in a store the size of a living room-​dining room in an apartment.
Tyrwhitt? Nitwit.

I vacillated as to how many stars to put in. I *love* the Tyrwhitt brand and would give it 5 stars. The customer service at this store is so abysmal, I give it –10. I decided to give it two stars but, quite frankly, I would rather shop online.
As others have mentioned, good luck getting a salesperson’s attention at this store. They won’t acknowledge you, and that’s quite a feat given that it’s such a small store. I was there this past week and left after being utterly ignored for 15 minutes. I took a store business card on the way out and sent the manager an e-​mail regarding my experience. No response.
Too bad. If the Tyrwhitt brand is going to make inroads in the US, it needs its in-​store service to match its online service.