Crate & Barrel

Lousy customer service. Wanted to purchase planters. They had several sitting around. Had to wait for manager to show up to decide whether I could purchase them off the floor. I was told no.

Very helpful staff. We were helped by Jan in the kitchen section, and she was very knowledgeable and went the extra mile to assist us. Great store!

Use to come to this store all the time, but recently their customer service and lead times on items are atrocious. Waiting over 6 weeks for a curtin rod. 3 weeks for a mirror. To top things off, no one could give me a straight answer. I was constantly told, that they were having distribution issues. I empathize with that, but eventually they need to figure things out and stop using that as an excuse. Why come here when West Elm has must better stuff and way better associates.

This store is such a feel good place. I go there and get such great inspo for my home, everything is so crisp, clean, and organized.
I do think some of the furnishings are overpriced for the quality so I don’t venture to the upstairs rear too often (the staff is much more standoffish up there too) but the kitchen, bathroom, and dining sections are great.
Fyi, while I could never bring my furry little monster (way too hyper), they do apparently allow pets

Everyone here is incredibly helpful. I’m moving into a new apartment and am on the hunt for a couch and Michelle T was great. She gave me all the forms I needed to measure everything out so I can be sure the couch will fit and she showed me a bunch of different models with varying dimensions. Also, the gentleman who works in the kitchenwares section was great and gave me an extra 15% off coupon as we weren’t sure if the New Movers discount was valid for multiple purchases. I will definitely be back to order everything soon! (Validated parking is also plus)
EDIT: Still five stars for Crate and Barrel but they went above and beyond when they called to let me know they could combine my couch delivery with my CB2 order to avoid paying for twice the shipping. The delivery was prompt and the sofa looks beautiful. I couldn’t be happier!

I was trying to research some plates given to me as a gift as some of the finish on a few were not holding up. I called this store and got Dawn who listened and researched this for me Even got a call back without me following up. Great customer service!

I had an excellent experience on multiple occasions at this location
I’ve worked with Michelle T on both when I purchased and when I needed to return an item twice because it had issues and now again when I needed a piece to make my folio chair even
The plastic piece underneath broke.
She was great she addressed all my concerns whenever I needed help.
Strongly recommend shopping with her.
Very helpful and total pleasure to deal with.

Unfortunately not my style. Also mot on my wedding registry. Someone gave my a huge amount on a gift card and didn’t even sign their name. Now I get to try and spend it. I interacted with a very nice sales staff and parking was easy.

I am redecorating my living room and needed help selecting furniture and fabrics. Ane listened to what I wanted and offered helpful advice without sales pressure. When we were done, I realized that it was about 15 minutes past the store’s closing time. I hadn’t realized that I was making her stay late because she didn’t make me feel rushed.
I haven’t yet decided on my furniture purchases because I am still shopping for a certain type of rug, which I need to buy first. But based on my positive experience at this Crate & Barrel, I plan to return.

We went to the store 15 min before closing the young man who was in the department was very helpful we told him we were going to purchase more plates for the collection with a bunch of gift cards he quickly went to retrieve the plates from the store room. As I was inspecting one plate had some deep scratchs he explained he could bring more up for me to look at. Even when the store was closing he didnt try to rush us he made sure we had everything we needed, updated the collection and gave us a discount to fulfill the registry. I was very happy with the bone-​china plates I bought there they were made by Nikko for Crate and Barrel and had a beautiful contemporary design.

This store is really spacious and the service was helpful too when I was deciding to buy some glassware for my mothers birthday. It was the day before a holiday so it was almost empty, but many people asked if we needed help.

I like Crate and Barrel in general, and this one does not disappoint. There’s a parking lot right in front of the store and they validate your parking. The employees are all friendly, but not pushy. I ordered some stuff online and elected to pick it up in the store, rather than pay for shipping, and it was all ready and boxed up for me when I arrived. The other experiences I’ve had at this store have been positive, as well. I’ll be back.

Apparently this is one of the best Crate & Barrel stores in the DC area, which judging by their massive collection that sprawls over their huge split level store, might just be true. And I hate saying this, but I wish they’d just pay a little more attention and buck up when it comes to customer service.
As far as the design aesthetic goes this really isn’t my style, but I do like their table ware and smaller accent pieces which I think are very well priced.
I was looking for a very specific ladder style book shelf to fit in this rather awkward nook in my apartment, and as it turns out C&B had something that would work.
I couldn’t order it online so I called ahead and asked them if they had it in store — which I was thrilled to hear, they did. So I trudged up to Spring Valley (never heard of it before) after work one evening, only to find out that they DIDN’T actually have it in store and it was a total accident. What annoyed me even more is that they tried to palm off some other stuff on me instead.
WTH man… it was cold rainy day! I had to drown my sorrows in a big fat cup of hot chocolate (only saving grace btw), and I don’t think I’ll be going back there anytime soon.

My experience here was fine. It reminds me of an expensive IKEA. Everything is high priced but most items seem to be in solid condition. There are layouts upstairs similar to a department store and plates, cups, etc. on the lower level. There was also this random guy wondering around talking in a loud cartoon voice while listening to his iPod. Kind of sketchy.
Also they charge 5 cents per bag when checking out. The Starbucks is attached so you can get an overpriced coffee to go with your overpriced bowls. Well, some of the plates and flatwear are reasonably priced and they were giving out free chocolate which is a plus, or a con, depending on your goals.
The service seemed helpful too. No problems. Parking is free on weekends. Not sure if they validate during the week but ski center next to them does.

I’ve always enjoyed Crate and Barrel for the customer service and the Spring Valley location has shown it’s good service to me once again. I needed some office furniture and they were very accomodating. I had placed an order earlier in the day and decided to add a few items. When I called I learned that they were already closed, but the sales associate was very patient and added to my original order and guaranteed it would arrive on the same delivery date as the other items.
I was personally called the day before the scheduled delivery with a 2 hour window for when the items would arrive (10 – 12). Right at 10am, the truck arrived and delivered the items. That was very impressive.
Only reason why they don’t get 5 stars, because two of the items didn’t come with all the hardware. When I contacted the store, they immediately mailed the missing items.

Yeah, it’s nice and pretty inside and you’ll want to own everything you see. But the customer service is lacking. My husband went in to exchange some cups that were supposed to match our dinnerware. They were the wrong cups. Crate and Barrel packed up the wrong cups. Thanks a lot, Crate and Barrel. The kicker is that they insisted on giving him store credit for the difference instead of refunding our money. What a ploy.
I think I’ll stick to Pottery Barn in the future.

I just relocated to DC from Chicago and needed to replace nearly all of my furniture. Unfortunately, there is not much in the way of furniture shopping in the area. Vintage? Unless you like mid-​cerntury modern, not so much (though I love Good Wood). New? Unless you like somewhat characterless «transitional» style, again — not so much.
So, while Crate and Barrel may not be the most exciting and stylistic in terms of furniture, the quality is solidly good and they have a decent selection. This C&B in particular is good for furniture with half of the first level and all of the second level being devoted to furniture. There is also the usual great kitchen stuff.
I went here last month and the staff was very helpful. I had a lot of questions and they answered them all, being very patient with me despite my initial indecision. I decided to buy the ladder bookshelves and have them delivered a couple of weeks out.
The order went well and they were really flexible with scheduling delivery. Then, a couple weeks later (after I had some time to enjoy them), I got a call from the woman who sold them to me. Just checking in to make sure that everything went smoothly. When I got home tonight, there was a thank you card from her (thanks Anne)! The service was really great and I would recommend this store for furniture pieces without reservation.
On top of that all — I LOVE the bookshelves and the quality is great for the price!

I really wish I could give this location 5 stars but here was my experience.
I wanted to buy a wine bar so called ahead of time and had someone hold it for me to pick up when I got there. So I drive up that narrow street that it sits on off of Mass Ave and pull up into a tight parking space.
Once inside, all the workers are just zooming by without helping me. So finally a girl walks over after 10… yes…10 MINUTES and asked me if I was being helped. I told her no. She then walks over to a gentleman who was literally doing nothing but standing by a counter talking to a customer, I assume, and as soon as he sees me, he walks off and says he’s too busy.
So, she nicely tells me to wait. She goes off somewhere and I mean literally EVERYONE working there just kind of stands around staring at me from there respective places.
The girl comes back and verifies that my wine bar was put aside and I can go pick it up from the back. So I do. Loaded it up and go home. The girl was actually very helpful, by the way.
I come BACK to this same location with my wife a week later and get get the SAME treatment initially unTIIIIIIIIL…
A woman nice enough lets me put my basket down to get more wine glasses at her counter. The funny thing? The gentleman working with her at this counter was the SAME one who totally ignored me a week ago!
So I mentioned to my wife that this guy wasn’t so friendly and I made sure to it he felt ice when I was around him. The woman there, an older, very nice and attractive woman, I might add, was very pleasant and helped us with making some decisions on wine glasses. Once he saw how many things we were buying, he decided to start talking lightly with my wife. Ooooooooooooooooooooooooooh! So NOW you can communicate!
So, as we are paying for our things and he is wrapping them up, he still talks little niceties to us, blah, blah, blah… another grumpy salesman who only cares about you when he sees he can make a buck off of you… please!
I LOVE Crate and Barrel and have furnished my place with loads of things from them, just beware of the salespeople at times because you just may get Mr. Suzie and his nasty attitude that day.

The «A-​OK» rating is due to the fact that I didn’t need to come here personally; I accompanied a good friend here and we made some decisions together. If I had come here because I needed something, the rating would have been 3.5 stars.
The staff is *incredibly* helpful. Everyone there is willing to help you and let you know whether things in their catalogue are available on the floor and exactly where it is. Other than that, I don’t really see the pizzazz of this place. To me, it’s just a «high-​end» IKEA and it kind of sucks while being it. But if you like C&B, this is a nice one in terms of friendliness and helpfulness, and if you don’t want to venture outside of DC.
There is a Starbucks inside here, which is a *prime* example of American consumerism. I mean, Venti lattes *and* cheaply-​made, overpriced furniture? Throw in a few multi-​colored rugs and you’re right at home! I swear, you could definitely try living here for a day or two. There’s even an elevator if you’re not willing to walk off the 2,000 calories you just ingested from said latte!
Oh, and don’t quote me on this… but are ALL the male sales associates here gay? I’m willing to put money on this.

God I love this store. My housewarming party gave me an awesome excuse to come here to buy a beautiful glass pitcher for my white sangria recipe. (I mean… it’s not that I really NEED an excuse to come here, but I felt like I had a good justification for my purchases and wouldn’t feel as guilty.)…though let’s be honest, when have I EVER felt guilty about buying houseware/​kitchenware stuff?
I also ended up buying some little wood boards (perfect for serving cheeses on) and a glass tube that holds tealights.
Salesguy accidentally rang up 2 of the tealight holders but fixed it immediately no problem. I love this store.
It’s a little inconvenient to get here sans car since you have to catch one of the N buses, but it’s not totally out of the way since they run pretty frequently during the day.