CVS Pharmacy

They never restock. If they do it’s the recent toiletries that are on sale or the food. If you are coming for anything else you’ll be lucky if you find it. There are always bins in the aisle for the past month. Lord knows if you went to dig in them for the things that should be on the shelf there would be a problem. Security stands at the door. Never leaving the front door to secure the rest of the store. No customer service what so ever. No one ever asks what do you need. Staff is forever changing except the Pharmacy. The pharmacy is about the only decent thing left in tack. Either take a break and get it together or close permanently.

It’s the worst. I try to avoid shopping here at all costs.
The inventory is horrible and the pharmacy should also be avoided.

Everytime I come here, I’m always forced to negotiate my needs. The shelves are usually bare, and I seldomly find the things that I’m actually looking for. I also find it difficult to find an employee to help me. Although this is the only CVS in my neighborhood, it’s definitely not my go-​to drugstore.

And the one star is me being extremely generous. Prescriptions are ready when they feel like it and they’ve yet to get mine right the first try. I’m never coming back and you should save yourself the time and frustration and skip to the part where you never come here.

This pharmacy is supposed to close at 10pm but they close at 9:45 or earlier whenever they feel like it a huge inconvenience especially for busy moms with kids

I’m reviewing the pharmacy. Staff seems to try but they are pretty worthless. On several occasions, I’ve confirmed that my prescriptions have been filled, dragged myself over there, found and paid for parking, waited in line, and learned that my Rxs have in fact NOT been filled.
However, they do have good deals on cereals.

Don’t ever go here — I hope they shut down. My doctor tried to call in prescriptions since they didn’t have the initial in stock. The pharmacist wouldn’t tell the doctor what they did have so he could prescribe something that my mom could take for pain since she just had surgery.
This place is horrible.

This place is terrible! They never answer their phone, don’t even open on time (the one time they opened an hour late!), goodness, avoid this place!

Horrible, horrible, horrible. Thrice, now, they’ve misplaced or forgotten to fill my prescription, requiring multiple trips/​calls to the pharmacy to finally get filled. Meanwhile, the rest of the store is an understocked, understaffed wasteland. It’s really disappointing that this is the only drugstore for blocks. Avoid!

Worst CVS EVER. The rest of the reviews pretty much sum it up, so no need to say more. I get a lot of prescriptions filled there and I have lost it on numerous occasions with the pharmacy staff. They now try their best to take care of me so they won’t have to deal with me. Hey, it works.

I don’t get prescriptions or photos printed here which seems to be a big complaint area for this CVS. We usually get seasonal stuff (e.g., Easter eggs, Christmas cards, summer beach toys) here and candy and snacks and make-​up and shampoo, such as when we forget to buy in the general shopping we do elsewhere. The staff here can be very nice, or nowhere to be seen, depends on who knows what, so we end up using the Self-​Checkout often which works well. I seem to get a lot of catalina coupons at CVS none of which I end up using because the expiration date is too soon. Oh well! This CVS is on the 80 bus route though, so very handy! Also, there’s street parking nearby both with meters and non-​metered. This store is never crowded and if the panhandlers on the bench outside bother you, complain to the staff inside and they will call the special police.

BEWARE THIS CVS PHARMACY! I needed an urgent prescription and they gave me a partial prescription that day and told me to come back the next day for the rest of it. They wrote on the receipt that they promised they would have it the next day. I go the next day. They DONT have it. I show them the receipt and they don’t care and say they won’t have it until the next day because they didn’t look at the computers that day. Well you, CVS of 12^th street, can fill that but i’m not coming back. Thanks for the free partial filled prescription. Can’t say I don’t like free medicine.
hopefully I won’t stop breathing in my sleep tonight from my untreated lung infection.

This CVS is famed for having the slowest service imaginable. They consistently «can’t find» prescriptions, only to say «oh we found it in the e-​prescribing inbox». Then, for a prescription that was sent in a day ago you can easily wait 40 minutes to have them actually give you your Rx. The whole front bank of check-​out registers is often totally unmanned and you have to go find someone to help you. I once tried picking up photos — never again — order was totally messed up. It has been like this for the decade I’ve lived in Brookland. Worst CVS ever. I use the one at my office so I don’t have to deal with this one.

Screw this place. I’m sure I could start this review better but if you’re smart you’ll skip this location so it won’t matter. Located in Brookland area, about one block from Brookland/​CUA metro, off 12^th ST it is easy to get to driving or by the metro. So the staff… good question, where is the staff? I walk through the door and had no issues finding the security guard. He practically followed me around the store. Sales associates however were hard to find. How about put the guard at the door and the associates on the floor. The store needs some cleaning and organization anyway. How is your store unorganized when your shelves are practically empty anyway. Stock the shelves. I thought it was my imagination the first time I came here, but this time I purposely checked pricing. This CVS has higher prices on items. PET PEEVE when stores of the same franchise in the same city have different prices in one area from another. As if CVS in general didn’t already have not so great prices. I couldn’t see myself going here again unless I was about to get on the metro to go to a baseball game or some event, and needed to buy some gum so I could get cash back to have while out.

This store is consistently understocked, has nowhere to be found staff, and you can generally only check out through the automated machines. The pharmacy has some serious issues, some of which are internal errors, and some from the larger CVS network. It once took over 3 weeks for them to fill a prescription. The pharmacists are generally very helpful when asked questions directly, but are understaffed and dealing with too high a volume of prescriptions to keep up.

The pharmacy is the worst I’ve ever been to. We need medication for our infant son and when we first needed the medication it was a very stressful time. That stress was just compounded by the incredible rudeness of the pharmacy staff. The only reason we go here is its one of the few places that make this medication so we must continue to be subjected to their awful customer service.

Wow, all the reviews are on point. If I could give no stars, I would. I’ve been here for a half an hour waiting for my perscription to be filled. It was suppose to take 5 minutes. There was one young lady who was eating and talking loudly to her coworker was was helping me fill my perscription. I’ve been coming here since I can remember, since I live in the Brookland area. I will just go to te Rite Aid in 13^th and U, from now on. It’s closer to my job, and they are way friendlier than the staff here.

I have lived in Brookland for thirty years and this is my neighborhood CVS. I go there only because it is near to my home. I concur with other reviewers that this store has the worst customer service of any CVS that I have been to: the staff seem genuinely disinterested in their customers (there are exceptions, but they seem to move on quickly). The worst part of this store, for me at least, are the aggressive panhandlers who frequent the store, usually standing in front of the doors, but with increasing boldness are now entering the store to beg from customers. Where are the staff? No where to be found.

I have been using CVS stores for probably 15 years, and the customer service at this location is by far the worst. Just because your store is located in a bad neighborhood does not mean people do not deserve good service. This goes for the pharmacy and the rest of the store as well.

Yes. This CVS is bad. Its prices are jacked way up high in the sky. And in spite of recent repairs to the refrigerator section, that area of the store still smells like spoiled milk and old funky socks. P-​U!
This freezing Monday evening, it did have what I was looking for, I found it quite easily, and there was no line so I am not that upset. I can’t say this is my favorite drugstore, but it’ll do in a pinch. Like when I’m walking down the street, there’s 19 inches of snow on the ground, and I need some toothpaste and a cuticle nipper. Other than that, wait till you get out into the suburbs in your car and go to Wal-​Mart.