DC Dog Care

I will never use DC Dog Care ever again. I was contacted on facebook after I attended an event to help animals. I contacted them because I was going on a quick trip. I had consultation at my place and I was told about the services. The person was supposed to help me socialize my dog. The person brought in one of their dogs and the person did a great job. I felt the person would be great with my dog. When I was away the person showed me a few video of the first part of the walk. I text the person everything and seems great. I get home my dog has a bite on her head and is shivering. I call to find out what happened and I got no answer. I left a message asking what happened because I never received a call informing me that she was bitten. I text the person and the person told me they didn’t know what I’m talking about. Then the person said they noticed it when they (the person) picked her up which is a lie. I work for myself and she was in my care till she was picked up. I also have video with her head which is fine at the time. The person refused to tell me what happened and to accept responsibility. I will never use this service.
The person hit on me the night before I left to go on vacation. It has been a pure nightmare.
I wish I would have just taken my dog with me. I wish I could rate this place as a –0.
I may have to take my dog to the vet. I won’t be able to sleep tonight and I feel extremely guilty for leaving her with the person.

Great value. It’s like day camp for dogs — Leslie and Johan pick the dogs up and take them to different locations for pack walks for several hours, all for the price you would pay other dog walkers to just let your dog out to pee. I do have to say, though, that my dog has become significantly more aggressive towards other dogs since starting these walks. I’m not sure whether that can be blamed on DC Dog Care or not, but it’s just something I’ve noticed. I was promised when I first signed the contract a year ago that my dog would be trained during the walks and that his manners would improve, and I haven’t seen any proof of that. But if your end goal is just to get your dog some good exercise when you can’t be there to provide it, DC Dog Care fills that need.

When one hires services related to1) a living animal and 2) entering your home, it is imperative a high level of professionalism must be maintained. Unfortunately, that wasn’t the case I here despite my tremendous support for this concept. The service and communication was consistently poor and unprofessional, so much so, that I felt great relief when my keys were returned to me and I terminated the service. There was no transparency with when my dog went on hikes, was picked and dropped off, etc. Communication was very poor – there were several incidents when I couldn’t get ahold of the walker for days, even a week, despite countless emails and phonecalls to get my keys (they finally answered a text minutes after I alerted them that I would have to contact a higher authority if one more day went buy without answering my calls to get my keys back. Then they had the audacity to charge me, stating a policy in their contract… despite not having followed most of the procedures while I used them). And finally, there was a lack of professional conduct when it came to the nature of emails, lack of confirmations and cancellations procedures. I am only giving it 2 stars because I am sure my dog enjoyed the hikes, and there was one time that a video was posted on their FB page which I enjoyed. With their use of social media and a great concept, I really feel like this could be a goldmine if executed correctly, however at this point, its just not worth the loss of sleep and unreliability of services.

Disorganized.
What bothers me more than this outfit blowing off our scheduled «consultation» is that two staff members responded in very accusatory ways when I raised the issue. Where I’m from, a vendor says «I’m sorry» to a potential customer.
The good news that that I know this now, before I gave these people a key to my house, the code to my alarm, and responsibility for my dog.

I’ve used these dog walkers for almost two years and couldn’t be more happy as is my dog. My dog has not only improved his behavior but he gets to go on long walks for a reasonable price 4 days/​week. My dog is a high energy German Short Haired pointer who needs at least 4 hours of exercise a day, which I can only provide 2 hours of. Living in DC I see all too many times dog walkers (who will remain un-​named) letting dogs out just to pee!!! That is not a walk and my personal opinion is these owners are getting a bad deal and there dogs are probably dreadfully un-​happy.
As a customer I have nothing but a good experience with these dog walkers and recommend them to anyone and everyone. Furthermore, they are not only excellent at what they do but they are personally more than pleasant and professional.
If you want your dog to be happy and healthy these are the dog walkers for them.

Where can I even start.
We sent our rescue for the Weekend Doggy Bootcamp. He was severely abused and has serious socializing issues. Leslie promised to contact us every day about our dog’s improvement, she promised to post pictures and movies on their facebook page as well. She showed up two hours late to pick him up on Friday. She called us later on Friday and said all was well, but by Saturday things began to get weird. Her phone was off all day, no pictures or movies were posted. By Sunday we were calling almost every hour because we were convinced she had stolen our dog, we went straight to voice mail every time. Finally late Sunday afternoon she called to tell us she would drop the dog off «early» Monday morning. Early for her was past noon. Our dog was returned filthy and she neglected to bring back the supplies we had sent with him. However, our dog was behaving better so we decided to include him in her «pack walks».
The pack walks never happened because she forgot to pick up our dog. When we called her she said she would be by in the afternoon to pick him up, she never came.
I give them one star because our dog did behave better initially, however he still tries to attack other dogs so clearly he was not «cured» as Leslie claimed.
Further more they clearly run a really disorganized business. I would strongly suggest finding another company to work with your dog.