DC Top Carpet Cleaning

I’m writing an update because I finally got someone out to my place and it really just got worse from there. Just like the other reviews predicted, this woman did an «inspection» of my carpet and proceeded to tell me all the reasons why the cleaning I had purchased through the Living Social deal was not sufficient. She said I needed a cleaning that would cost me at least another $ 100, which was absurd. When I declined, she aggressively battled me for over 30 minutes. I mean, she just went after me and would not let me decline an upcharged service. It was the most awkward and unpleasant experience I’ve ever had. Ultimately, I stood my ground and she left. The coupon was refunded. What a horrible mess.

I thought for sure this carpet was hosed. And then Jackie showed-​up and saved the day. Very professional, very knowledgeable, she took care of the whole situation.

I get the high traffic areas of my carpets cleaned on a somewhat regular basis – maybe every 6 – 8 months, since I have 2 giant, happy dogs. I purchased the LivingSocial deal for 400 square feet of cleaning from DC Top Carpet Cleaning. This was the first time I’ve ever had someone try to upcharge me hundreds of dollars on a deal. Apparently some old pet stains – which have been cleaned by other carpet cleaners – rendered the deal invalid and mandated Jackie use a different type of cleaning. I understand they have rules and processes to follow. I don’t understand why other carpet cleaners have never had an issue and never needed to tack on $ 200.

Terrible company! I purchased an amazon local voucher and called immediately to schedule. They fit me in a couple of months later (first available) and didn’t show up after I waited the entire 4 hour window. I called to reschedule and they rescheduled me another month out. They called within an hour of my appt that they weren’t going to be able to make it. I had to call back and reschedule. Another month. They finally came an hour and a half outside the window and even though my voucher was for 5 areas or 500 ft, she said it would be $ 477.50 on top of the voucher to do the carpets because of an additional 100 ft and some very mild pet stains. CRAZY!

I bought a LivingSocial Deal for this company because they’re the only company I’ve found in the DC area that does VLM hi-​temp steam carpet cleaning. While the deal said within 30 miles (which I was), I also used the search box part of the deal to confirm that my zip was included & got the «this merchant will service you» message.
I tried for 2 days to schedule my cleaning but got no answers to my calls or my voicemails. On the 3^rd day a new message stating the office was closed for the Jewish holidays informed me that no one could be contacted until the following week.
I called again today to schedule & was told they don’t service my area despite what they have on the site — what a waste of time I didn’t have.

I bought the LivingSocial Deal for this company. I put my zip code, 21 044, into the service area part of the deal page and it said that I was within the service area, and that «this merchant will service you». When I called to schedule my carpet cleaning they told me that they would charge a 40 dollar gas fee to come out, because I was outside of their service area. Fraudulent deal, the girl on the phone was rude, crooks.

Jackie was very professional and did a fantastic job steam cleaning our couches. She also offered great advice for the future care of our furniture.

Had my carpet cleaned by Jackie. She was great. On time. Very professional. Explained everything in detail.

Justin came in last week to do my carpets and did an amazing job. He was such a well spoken young man and thoroughly explained my options for carpet cleaning. I went with a deep clean and am so glad I did because my carpets look amazing! Also, Justin even showed me what came out of them! Disgusting!

Jackie did a great job shampooing my carpet today. I had paid for steam cleaning but decided to pay more to get spots out, etc. I would recommend their services.

Jacky came in today and did a awesome job! She called me ahead of time to let me know she was about 40 minutes out which was awesome because I forgot about my appointment! She was very patient and understanding when I told her I didn’t know what was going on because my husband had ordered the carpet cleaning. She explained all the cleaning process’ they could do, I wanted to get at least the basic shampoo but my husband didn’t want it at the time being that we haven’t lived here that long. Jacky and her partner worked fast and were well mannered. They got the job done, cleaned up after themselves, and did not take long at all! She even showed me the water that came out from just a simple steam clean! She answered all my questions, overall I had a great experience with her and will be calling her when my husband decides it’s time for our carpet to be shampooed!!! Thank you jacky!!!

Poorly run business. They could not make the appointment, which was a wide window from 2pm to 5pm, and the woman who was answering calls was very impatient and not even apologetic about it. I never wrote bad review for anyone, this one, was just too terrible to be ignored.

Jackie was so knowledgeable and the carpet looked 10 tomes better after the company left! I am 100% SATISFIED!

I hired DC Top Cleaning to clean an 11 year old sofa that was stained. I bought a coupon through Amazon for steam cleaning, although the technician Jackie said it would not remove the stains. She gave me several options and I chose the most expensive option as well as the most effective one, where she said it would remove 80% of the stains. It took about 45 minutes and the sofa looked great! There was one diaper cream stain (notoriously hard to remove) and a tiny dark stain left but the rest of the ring-​like stains were gone. I was very happy with the results and would use the company again. Jackie was also extremely knowledgeable and easy to talk to.

What a great experience with this carpet cleaning company. I am not a big fan of carpet but all the bedrooms in the house are carpeted. between my shih Tzu and us the carpet got very dirty. I scheduled an appointment with a very pleasant representative. The technician showed up on time on the day of the appointment and called before arriving which I really appreciated. After an analysis of my carpet I was given several options to choose from and went with the technician recommendation. During the entire time both technicians where very professional, respectful, very knowledgeable and passionate, they even gave me several tips on maintenance.
After they left the carpet looked great and smelled great, they said it would take several hours to dry and the carpet was completely dry within 4 hours. I had a great experience and will always use them for my carpet cleaning.