Dupont Threading

After being a loyal customer at this place for 6 years I’ve finally had enough. The quality has been steadily deteriorating and the awful experience on my last visit was the final straw.
The best eyebrow technician here is Natasha. Once upon a time the other women who worked there were comparable but now they are all just newbies who are sure to ruin your brows. As a result, Natasha is always busy, busy, busy.
I’ve been trying to embrace the fuller brow trend and before my last visit had not touched my brows for 4 months. It was painstaking to grow my eyebrows but I endured the unclean, uneven shape by dreaming of Cara Delevigne!
When I went for my appointment I started off by telling Natasha that I absolutely did not want to thin my brows. She, being rushed as usual, started threading even before I had uttered my first words. Throughout the process, I kept muttering «thick please».
I was handed the mirror… two over threaded arches. What’s worse they were two different shapes. I wanted to cry.
The biggest problems here as follows:
Only Natasha is good (or used to be) but that makes her rush through without doing a good job
The place is in a deep, dark basement with no natural light so you only see the missed hairs properly once you leave the salon
Their threading technique is focused on speed instead of effectiveness. This leads to the hair being cut off at the surface instead of pulled out from the roots. Eventually over time that leads to very painful ingrown hairs and inflamed hair follicles!
And the prices are ridiculously high given that they are almost a monopoly! I paid close to $ 20 for eyebrows plus upper lip. The same service in downtown NYC costs me $ 12.
In summary, never ever again.
Sincerely,
Two permanently surprised & mismatched brows

Went in a few weeks back and asked for Natasha. WOW. Amazing work. I will be going back today. Natasha is very popular and I can see why. She will leave your eyebrows (and whatever else: chin, upper lip, entire face whatever) on fleek! Highly recommend this business.

Great job, rosewater afterwards.

Every time I come in, I am seen immediately, my eyebrows are cleaned quickly, and I leave looking great! All of this for $ 12 (not including tip). Plus, they have a loyalty program where your 11^th visit is free. Awesome!

I recently switched to Dupont Threading after going to another place for several years. Dupont Threading is a little bit cheaper. I only go for eyebrow threading. I want to say they take their time more and my eyebrows look cleaner in comparison to the other place. Now I found one person that I liked, Pooja, and stuck with her. I don’t think they’re all skilled. Cause I had one other person who didn’t do a good job and seemed like they didn’t know what they were doing.
However, their client engagement leaves much to be desired. I was just there 2 days ago and they’ve redecorated and it looks somewhat better. Less bare. Now they need to do some customer service training. I’m not expecting to be treated like the Queen of England. I’m just talking about doing the basics. They need to be more engaging with clients. More welcoming. The employees act like they’re herding cattle or like it’s an assembly line. When the owner is there, she’s the only one really engaging with clients and acknowledging any issues or confusions. But I think even with her it seems hit or miss. She needs to readjust her perspective on customer service and train/​encourage her technicians to do better. [I doubt this will happen, though.] I find myself relieved to be walking out and also resentful of giving a tip, which is why I’m giving them only 2 stars. And if I were to find another convenient place with better customer service, I would stop coming here immediately. Come to think of it, I need to do some more research and try out other places.

I will never wax my eyebrows again! I love Dupont Threading and have been going for a little over a year. There is never a long wait and the threading only takes a few minutes.

This place threaded my brows fast and it was easy to get to. They have a loyalty card which is nice, and I felt $ 12 was a reasonable price. I’m used to more attention to detail, I had to tweeze a couple strays when I got home. But I would definitely come back.

Fast and efficient! The women perfectly threaded my eyebrows in under 1 minute… some sorta magic.

Do your eyebrows make you look like Frida the Kahlo? Are people having a conversation with your eyebrow (yes, ONE eyebrow) instead of you? Then GO HERE.
My eyebrows where not in a critical condition when I went here, but out of self respect I needed an update. Even thought this place is located in a rather sketchy alley that even during the day makes you think of a red light district, it is soo worth. I think overall my eyebrows took
about 5 minutes to get done.
Usually, after I look red and inflamed due to my skin being extremely sensitive but nothing like that happened here. The girl that did my eyebrows was quick, efficient, and pretty painless (as far as eyebrow threading goes)
It’s a YES for me.

Do not go to this place unless you are an established regular. The lady doing my eyebrows was chatting so much that she pulled out a good chunk of my inner left eyebrow. Not only did she deny doing it, after I pointed it out, the ladies, who clearly looked like managers of the place, didn’t do anything to lessen my clear, vehemently expressed annoyance. This place does not deserve any business.

I have been getting my eyebrows threaded for years and I can tell if someone knows how to thread or no. Everyone at Dupont Threading is great! Ask for Natasha if you are too picky.
This place will not disappoint you. Its not a fancy spa place, just a humble salon that gets you amazing brows.

Just left Dupont threading… First time there. I asked the threading technician to just clean up my brows and she did not listen. After being horrified with how my brows looked, I asked her to pencil them in. She apparently did not understand and started cutting them with a scizzor. I do not recommend this place at all! Pay the $ 2 extra dollars and head over to Rana at VSL.

If you can’t get in to see Natasha, don’t waste your time. I left with my eyebrows looking exactly the same as when I came in. When I asked the woman to take more off, she said she couldn’t…which I know is false.

Let me start by saying this disclaimer: I am an eyebrow snob. I’m now a grad student with limited funds but the only beauty régime I pay for is to have hair removal for my brows and lip. I have also done it all (expect laser) in terms of hair removal. From waxing to threading, I have been using some type of hair removal since I was a young teen.
Ok now I have been only to the DuPont location so I can only judge my experience there. The ladies do an ok job. Depends on the day honestly. Some days they are on their A game and some they aren’t.
But more importantly, these ladies have TERRIBLE business practice skills. They treat everyone very poorly and make zero use of their sign in sheet. Why have one the? There is no order at all. I went at 5pm once and waited almost an hour and the list of who was next was decided upon by the ladies and I sitting in the waiting room. Also, winter or summer, it is HOT as hell
In there. These people refuse to turn on their AC as they are cheap as hell.
Their owner (apparently she has to be the owner because it is the same woman running the show each time) is NOT welcoming and does not provide good service to clients as she will verbally chastise you (IN ENGLISH) for not paying in cash.
I hate that they are the only ones in this area that provide threading. I hate paying them but I have no other choice. If you know of something better please let me know!

I’m really skeptical about getting my eye brow done by someone new. However, Anita is amazing! She knows how to just clean and not take too much off.
The place is nice an clean and low key. I refer all my friends and they love it.
Kudos to the ladies at Dupont Threading! :)

Well priced for brow threading; quick and not a long wait. The only thing is the location is a bit hidden; be careful not to pass it. The space isn’t the most polished, but the technicians are nice.

I just recently started to prefer threading over waxing. Whether you rip the skin off my face with wax or pluck it off with tweezers OR snatch it out with a thread. It really all feels the same to me at this point.
But as the overdone, over drawn eyebrows take front seat in our beauty scene– I’ve slowly backed into the shadows and prefer to have my eyebrows thick and a lil’ bushy– but in a neat way. To be completely honest, I have had my eyebrows threaded way better in the past. But Natasha did a good job given the circumstances. The circumstances are– they were crazy busy. I made a 6:45pm appointment and when I walked in, there were 6 women waiting!
Natasha was nice because she honored my appointment and I did not have to wait. Thank God because I probably would have left. She was rushed, but did an okay job. Next time I will schedule an appointment on my day off and go early in the morning when we can have «alone time» and she can get to know my eyebrows and perfect them.

Dupont Threading is everything I look for in a place to get my eyebrows done: quick, convenient, and cheap. I’ve never had to wait more than 10 minutes, and from the moment I sit down in the threading chair, I’m out in less than half of that. Don’t mistake speed for sloppiness; the women are very good and listen to what you want for your brows.
4 stars instead of 5 because of the unfortunate colony of gigantic (and I mean HUGE) rats that lives outside. As you walk up the steps, look to the dirt area on your right — there will likely be a tail sticking out of one of the holes.

Meh. I’ve experienced better.
That’s the perfect description as to why I only chose two stars. I came here a few weeks ago on a Sunday since they were the only threading place open on Sundays. I had an awesome experience.
Yesterday, not so much.
I came in to get my eyebrows and upper lip done. As I always, everytime. And as always, I ask if my upper lip is long enough. She said no, I can wait. So I got my eyebrows done reallllllllllly fast, about 5 – 7 minutes. Mind you, I have been getting my eyebrows THREADED since about 2007. It was rushed.
By the time I got to my car, i noticed that my upper lip needed to be done and my eyebrows were very thin. Yes, I said «I like it thick, please just clean it up».
Short story, not coming here ever again. Need to have consistency.

Walk in, sit in chair for 5 minutes, feel a little ‘pluck pluck pluck’ and feel your hairs fall onto your face, look in mirror and have 2 eyebrows instead of 1, pay $ 12, be happy.
This place is in a creaky old basement that’s accessible through a dingy little alley, but I am totally okay with that! I’ve only come for eyebrow threading, and I don’t see myself going anywhere else, even after I move.
I’ve been getting my eyebrows waxed since I was 14 (?!) and I 110% prefer threading now. It’s faster, far less painful, and looks more natural (e.g. your skin isn’t ripped off and raw for days).