Embassy Of Ethiopia

Absolutely the worst customer service I have encountered with any office. Don’t even try to call the office for help or questions, an automated machine will just talk in circles and hang up on you. God forbid if you have to mail Documents for visa or passport services. My trip to Ethiopia for a siblings wedding is in jeopardy due to their incompetence.

I wish i read these review before i sent my passport for visa. I am not sure even embassy people care to read these, but i need to write so that others do not get stuck in the problem i got stuck.
Lady: reading other reviews it looks like they have only one person to answer the phone and she barely speaks.
My story send the passport almost 3 weeks in advance before my travel date.
I did not get my visa till yesterday. I told them to send my passport without visa i will get on arrival visa or go that route whatever the outcome will be not wasting my money on extending or cancelling the flight.
Horrible experience, i wrote an email to embassy as well about my experience.
I hope not to use there service ever in my life.
God Help Them!

If I could give no stars, I would. I mailed my passport in for a visa and while I got it back in a timely manner, they sent me a visa that expired in 2004 (in my passport that wasn’t even issued until 2013). I’ve called several times but no one is able to help me, and they just keep sending me to people’s voicemails (who do not call back). The one time I did talk to someone, she just told me I couldn’t use it (well then why are you sending expired visas, lady?). The very least they could do is offer me a refund since I’ll have to get a new visa when I get to Ethiopia, but I can’t keep anyone on the phone long enough to even try to work something out. My advice is to NOT mail anything to them that you can’t pick up in person. At least that way you can point out the mistake to someone on the spot rather than having to call and just get turned in circles.
Quick update: I just tried calling for about the tenth time, and got hung up on. When I called back and pretended like we got disconnected and asked for a supervisor, I got send to a full voicemail box (which was about my third time being sent to a full box).

This place has to be one of the worst embassy’s I’ve ever had to pick up or drop a passport to for a visa. It’s one line for any and all services and the one guy at the counter… as large as the thing is… is very short with you. If this is an indication of the culture I don’t think I will be going to Ethiopia any time soon!

They had a traditional Ethiopian coffee ceremony and food. Tastes better on 9^th Street in NW though :-)