Enterprise Carshare

«Poorly maintained vehicles, filthy interiors, questionable safety.»
Pictures speak a thousand words and experience dictates if a customer will return. In the case of Enterprise Carshare, we have definitely ruled out any future use this car share program.
Initial booking was fairly easy and similar to ZipCar. We booked for 2 separate days (Saturday and Sunday) for our trip to Mount Vernon Estates and Smithsonian Air and Space Museum in Dulles. We selected the Toyota Corolla over Nissan Altima. We chose Enterprise Carshare due to the close proximity to our hotel and vehicle pricing.
Saturday: The Toyota Corolla was extremely dirty. Nail clippings and pet hair were all over the seats. We immediately contacted customer service to request a vehicle swap/​change. Due to the specific booking time we had requested, the Corolla was our only option. The customer service agent provided us $ 10 credit on future rentals for our inconvenience. After our trip, we noticed the passenger side pillar panel separated exposing wiring and other internal components. We contacted the customer service agent was advised the car will be removed for servicing. We were able to change to a Hyundai GT and was assure it was in good conditions for our trip on Sunday.
Sunday: The Hyundai was a slight improvement. My main concern was the bald tires. The car was still dirty however tolerable. The interior smelled of cigarette smoke and wiring was again exposed in the passenger side. We contacted customer service to advise of the condition of the vehicle and was provided a $ 10 credit for any future rentals.
My overall impression, I would not recommend this program based on 2 experiences. We were provided credits for future car use and we will not be utilizing those credits. We have used other carshare programs and have always had vehicles in clean and safe condition. I recommend exploring other companies based on the experience and provided pictures.