Enterprise Rent-A-Car

Another rental for Christmas — reserved a compact but received a new Chevy Camaro instead. My girlfriend was embarrassed to ride in it, but I thought it was pretty nice. Everything went very smoothly during pick up and drop off — staff was congenial and efficient. Would definitely rent from them again.

They have you inspect the car in the dark so they can rip you off. It took almost an hour for them to get a car ready that I had booked well in advance. And the icing on the cake: the car had trash in the trunk.
You may notice that Enterprise responded to this review. I can assure you that this was all bullshit and nothing was ever done about it. In fact, they threatened legal action and strong armed me into paying.

Great experience from start to finish. Staff was great. Very professional and helpful. Have noting bad to say about this location. Will repeat

We arrived a few minutes after they opened and there was already a long line. In total we did have to wait about 25 minutes– however the staff was great! The main guy (football player like) was so funny and really moved the line along while letting everyone know what was going on– which i appreciated as i was so antsy. The second worker lady ran everyone to the cars and and through the check list. I was even upgraded to a better car for free– and the nice lady helped me get it out of the very tight parking lot (thank you!).
We decided to return the car back after hours. Upon driving up to the garage it said it was full and to go around to the front of the hotel. When I got there that garage was full as well. A nice bell man at the hotel lifted the gate for us and told us to leave the car anywhere since the garage was full. We literally had to leave it parked in almost the middle of the aisle– and not in a spot (yikes). Thankfully the team at Enterprise understood and we were not charged any fees. I would go back and rent in a heartbeat, very great experience!

I’ve had to come back to this location a few more times (my car is in the shop and I was given a free rental car) and every time the staff here goes above and beyond good customer service. Very friendly, professional and efficient!

This location is sometimes cheaper than the locations at the airport, and being conveniently closer than DCA, I decide to rent cars from here. Like most DC residents, I don’t own a car but rather utilize car-​sharing options like Zipcar and Car2Go. However sometimes you want to go away for a week and those options aren’t worth it. That leads me to rentals. Though this place is cheaper than the locations at the airport, the service is mediocre. Even though my significant other and I are Costco members, this location didn’t honor the ‘waived additional driver fee’ for Costco members. It was weird because the attendant asked if we were married… I don’t know how that’s relevant to the situation. There are plenty of renters who aren’t married coming through those doors. Additionally, we were told we had to pay with a cashiers check if we wanted to switch the payment card when we returned to drop off the car. That was a bit weird since other rental companies have been accommodating to that request. Basically, I think the next time I come here I’ll say «We’re married» and see how the service changes from there.

Had a great experience here. Price, which included a free upgrade, was very reasonable. Staff was helpful and very friendly. I would definitely come back here.

Beware of this location. I have used Enterprise in the past with great luck, but this branch screwed me. I rented a car for all of 5 hours. I drove it to a friends house in Maryland, and back because it was cheaper than cabs. I returned the car with no damage to their «secured» lot after hours. I have a witness who agrees nothing happened to the car while in our possession. But two days later I get a call that there is damage to the hood. I have no recourse, no way to fight this. Enterprise will not help, and the local office is saying I did it. If indeed there is damage it didn’t happen in my possession. It happened in their secure lot after I returned it, but according to them, it’s still my responsibility.
Thanks to this experience I’ll never choose Enterprise again.

We rented a car for the long weekend and it is filthy inside– they had us inspect it while in a parking garage, and it looked fine on the dark. Then we took a peek in daylight — trash, grime, ick. We also showed up to find out that although the reservation said unlimited miles, we would have to pay an additional fee to drive outside of certain states. That policy is crazy for such a dense area, of course we are driving somewhere outside of dc that’s why we are renting a car! Plus, no one seemed to understand how the mileage counting worked– basically I think they expect everyone to pay the extra 10/​day. It was a complete bait and switch — we are already at the counter and it’s a 3 day weekend so what can we do? The location is convenient and the guy working was nice but those are the only positive things I can say about this experience. Will not get suckered in here again.

This is my go-​to location for Enterprise cars because it’s close to home, but even if it weren’t so convenient, I’d give it a high rating because I have always had a positive experience there. The employees are friendly and helpful and even remember me now that I’ve been there a few times — and I don’t go that often. Those who haven’t rented as frequently should know that this is a small, very busy location (a mix of in-​town, near hotels) so sometimes it isn’t possible to get an upgrade or the «perfect» car.

The worst experience ever! I booked online a standard SUV. My daughter and I got there and the guy tried to offer me a minivan for $ 20/​day more or a Toyota RAV 4. I realized that he was tricking me saying that the standard SUV was actually the RAV4 he insisted that the RAV4 and standard SUVs were the same.
I know the difference between a standard and a small SUV (who doesn’t?). Finally I rented the minivan for a lower price (it was all dirty and in the dark you barely could see if it had some scratches) when I was leaving, the manager comes to me apologizing and offering me THE STANDARD SUV that I had booked in advance! It was 1:45 PM, we were supposed to have had the car ready at 12:30 PM. Give me a break !!
Enterprise should train its employees to trick customers in a smarter way.
P.V.

This was a great place to go when James M. was the manager. The business has gone down hill since he left. Although the current manager seems to try and make it a good experience some of the staff have serious attitude problems and carry an «us vs them» mentality towards the clients. I have witnessed this behavior towards other customers while waiting for my car and have experienced it myself. There are some good people there but if you get stuck with the wrong person, you are in trouble. With so many options these days, not really worth it anymore.

Very unhappy with the service at this Enterprise branch. I booked a car to pick up on a Saturday and even had the foresight to call them and confirm it would be available. They said they were expecting me and everything was set.
When I arrived at the branch, it was very busy with only 2 employees trying to handle multiple rentals and returns. After waiting about 30 minutes to finally talk to someone, I was told that there were no cars available in the class I had reserved and that it was going to take 30 minutes to have one delivered from the airport branch. The only things available were a huge gas-​guzzling truck and a huge gas-​guzzling SUV. I had reserved a compact car for the fuel economy and the truck and SUV completely defeated the purpose and were unacceptable.
A car finally arrived about 1 hour later. The manager promised a 50% discount due to the inconvenience, which seemed reasonable. I was doubtful it was going to be applied because she had already forgotten she had said it when we were given the car. I had to return the car after-​hours and sure enough, when I received a call from the office confirming they had the car, the price of the rental wasn’t discounted as promised.
Two calls to the office over the next week to fix the change went the same way: a manager was not available, an employee promised a credit would be posted by the end of the day and I would be contacted, and both times it didn’t happen. I finally had to go through my credit card company to dispute the charge. I never should have had to go that route if it would have been charged correctly or fixed either time I called. Quite a bit of unnecessary hassle. I suppose I’m lucky they didn’t charge me the whole price of the car like the woman in Nova Scotia earlier this year.

This is a great car rental location in Woodley Park section of Washington, DC.
Wonderful staff that works hard to take great care of you!

Terrible. I made a reservation several days in advance, then when I arrived to pick up they had given the car away and were completely out of vehicles! On top of that, the staff was incredibly rude and not willing to help in any way. With so many other options in DC, go elsewhere!

Rented a car on our trip to DC and it went very smoothly. I called in the day before to make a reservation just in case. This Enterprise is right near the Marriott. They will pick you up if you’re within their pick up zone so check on that. Once we got there it took about 5 – 10 minutes to get the car, very fast. The lady who helped us was really nice and she ended up checking in the car for us when we got back. First time renting a car and it went great, thanks Enterprise! Don’t forget AAA discount (=

I recently rented a car from Enterprise and it was a smooth experience. I booked online (don’t forget to search for discount codes) and when we showed up at the rental office we were given a brand new car with only 17 miles on the odometer. We rented one of the smaller cars for a week and it was a little over $ 200 after taxes. There is a 200-​mile daily limit if you plan on driving out of the area so keep that in mind when setting your budget. The man working the counter was very friendly and there was no wait picking up the car. I was able to get in an out with my car in less than 10 minutes.
The vehicle ran great, as a new car should, and we didn’t have any problems. They do give you a number to call if you have an emergency or need roadside assistance but luckily we didn’t need it.
Dropping off the car took a bit longer. There was only two people working and it took 30 – 45 minutes. They did a pretty thorough damage inspection but it is done in a garage with poor lighting. If they do say you damaged the car I’d request to have it looked at outside before agreeing how extensive it is.
Overall I was pleased with Enterprise. I was treated fairly, the price was reasonable and the location is convenient.

I called ahead of time to ensure this location booked cars using a checking bank card. Long story short i was there for hours trying to secure a rental and was not able. one of the enterprise associates gave me the telephone number to Hertz rental car 202−299−0697 near by. She knew the number by heart. Not sure if both places are owned by the same company but there is clearly a difference in service. I was in and out of Hertz in 20 minutes.

I love this enterprise location! I started renting from enterprise when I discovered that it’s actually less expensive that zipcar per day and I’ve been VERY happy with my experience since. The team of staff really is fantastic there, especially the manager, Pablo, who remembers me by name now and has been very accommodating, ensuring that I have a smooth experience in my car rental.
Also, the Calvert Street location is the only one to offer after hours drop off, which has been very convenient AND it’s very close to the metro. My only other DC enterprise experience was with Nationals Park enterprise and I DO NOT recommend going there unless you live close and you can use their pick up service.
My only recommendation is that if you’re renting from any enterprise, be sure to bring a copy of a utility or cell phone bill to verify your address if paying by debit card as it isn’t clear on the website that you need to do this and you cannot rent a car without this proof. The first time I went there I didn’t know I needed this and it made things more complicated to rent that day but every time since, I’ve had a wonderful experience!

I feel like I had a completely different experience at this location from the other reviewers here on Unilocal.
I booked a rental for the month of December, and the first car I was given was dirty and clearly had not been washed. After driving it for about 10 minutes, I realized at high speeds the engine was making an uncomfortably-​loud cyclical noise.
I exchanged it for another rental car (which was also dirty) and in fact had dried food spilled inside all along the gear shaft. If not for the fact that this was the second dirty rental I was offered in a row, I would have refused. But at that point I figured if the car ran I could simply get it cleaned myself. It did, so I did.
Despite the other glowing reviews, I simply can’t recommend this location. Because they’re adjacent to the Marriott Hotel and don’t have a lot of space, they don’t have a dedicated car wash, and they don’t seem to do a proper follow-​up on returns.