Fairmont Washington, D.C.

My family has stayed in several Fairmount Hotels. It is one of our favorite hotel destinations in the US and Canada. We stayed at the DC-​Georgetown hotel this past Thanksgiving while visiting our son over the holiday. We stayed on the concierge level (our usual destination) and had a top notch experience. The staff there as well as the dining room staff were very attentive and we couldn’t have asked for better service. We mentioned to the concierge staff that the only thing we missed at Thanksgiving Dinner was pumpkin pie and that evening it was delivered to our hotel room. The selection of appetizers, snacks and breakfast foods is very nice. They change up the breakfast and appetizer menu each day and offer a self service cocktail selection all day. We left feeling well sated and pampered. They even offered us car service when we went to the Fords Theatre one evening. Can’t get better than this! Highly recommend it.

Very hospitable staff. Had a well-​mixed am. sours priced at $ 13.50. The price matched the beautiful atmosphere, which includes a live pianist.

The Fairmont in Georgetown is super pretty! This hotel brand was born San Francisco with its first hotel back in 1907, which now has expanded worldwide to Europe, the Middle East, Africa, and Asia. The Georgetown location offers a wide arrange of services, such as the Concierge, 24-​hour in-​room dining options, use of the balance gym/​steam room/​sauna/​whirlpool, personal training, and even car service. Accommodations include the Fairmont Room, the Deluxe Room, the Fairmont Signature King Room, suites, and signature/​executive suites. If you’re hungry and you want to opt out of in-​suite dining, you can check out their Modern American restaurant, the Juniper, that offers breakfast/​brunch/​lunch/​dinner; get cocktails with a hotel featured pianist in the Loggia Lounge; or, even have brunches on Easter Sunday and Mother’s Day at The Colonnade. I absolutely love their little atrium area, where the large glass-​paned windows let in the sun, and it is so glorious on a beautiful day! There are plush armchairs and sofas, where you can relax and read a book or take some rest before you go on your way. There’s even a little gift shop in the front with DC-​based trinkets and souvenirs for last-​minute gifts. Check out the Fairmont — a cute quite hotel that is comfortable and accommodating, tucked away in Georgetown!
+beautiful atrium area
+pretty gardens
+Juniper Restaurant
+Loggia Lounge
+The Colonnade

While I didn’t stay at this hotel, I did enjoy drinks in the magnificent atrium bar area, which is a sunlit floral urban oasis with a living room in the style of a French decorative salon. Definitely a great place to stop in and get your sophisticated drink on.
Also, the business center downstairs is fantastic. There’s a full time employee stationed there and printing, scanning and emailing documents back to my office was a cinch, though I should point out that there was no notary there.
(As a side note, whenever I need a notary I find that most banks have them, and don’t charge much if anything for their use).

A gorgeous yet comfortable hotel. I shared a room with friends here for a wedding (hosted at the hotel) and the room was spacious enough for all of us. They even brought in a cot while we were at the reception that was a full size/​sturdy twin bed.
The lobby is spacious and well lit with small but comfortable group lounge areas perfect for gathering with a group. The wedding reception in the ballroom downstairs was also gorgeous with great service and food. The hotel staff was professional and kind to all the attendees.
As a hotel and venue, the Fairmont was worthy of 5 stars.

Absolutely disappointed by this hotel. My husband is working in DC this week/​end and so my 1 yr old daughter and I tagged along as an excuse to get out of Brooklyn for a few days. We booked the hotel on trip advisor with the assumption that it was one of the nicer hotels in DC. I have to say, I am terribly disappointed by this hotel. The staff however was nothing but friendly upon arrival. Not only are we paying about $ 250/​night but while checking in I was told that I had booked a double bed room when i thought I booked a king bed room and were told that there were no more king beds available unless we upgraded for an extra $ 75/​night into a nicer room. That’s $ 325 a night. For that much money I did not expect a dated room, with a dirty bathroom and an uncomfortable bed. On top of it we were never told about wifi so my husband has to connect to a cable in the wall?!? To access the Internet AND PAY AN EXTRA $ 15/​day for very slow internet. You’d think after paying $ 325/​night they could offer free wifi. What a bummer.
Update: the hotel manager called me back this morning and was happy to attend to our needs. I’ll give Brian and the staff of the Fairmont 5 STARS, but the hotel only gets 3.

Waiting in the airplane at the gate in my way to DC, I had no hotel reservation. I made the reservation for the Fairmont online right before takeoff. I did not know this hotel by reputation, so I dimmed my expectations. When I arrived, I was greeted by several very nice doormen who helped me get my luggage out of the car, and did a thing that I find lacking in some nice hotels — they opened and held the door open for me. Small thing, but after a forever flight, it’s kind of nice. I was helped almost immediately at the front desk by a very nice gentleman named Bakary. Apparently the online reservation thing worked great, because we only had to do the credit card and driver’s license thing. Then I was off the elevators. The room was very very nice, an interior room overlooking the courtyard, so it was quiet. I live in the burbs, and even though I love my cities [DC is one of my favorites], the quiet was nice.
I went to get a bite to eat at the small bar in the lobby. The mac and cheese was delicious, and my new friend sitting next to me enjoyed the cerviche and some other dish he got.
I wanted to stay another night, not because I had nowhere else to stay, but because I kind of liked it —very convenient location, great places to walk, clean room… I heard the familiar hotel phrase «I’m sorry, we are fully committed» and was disappointed, but I understood. Notes for management: you could easily have a five star rating.
Your tipping point will be polishing customer service. I did have a problem, which was difficult for me, and people were very nice, but not empowered to be creative in helping… lots of «well, we can’t…“I spent quite a bit of time out in the courtyard getting some work done — the weather was spectacular, and the courtyard is lovely. But no one was assigned to keep it tidy, I hate seeing dirty dishes on tables for hours. Speaking with staff by phone is not a good experience. Headsets might not be properly adjusted; scripts are too long so they rush through them before you know what the heck is being said to you; transfers are quite frequent because it seems like staff are too much of a hurry. No coffee maker in the room despite directions on how to brew a cup. Some staff were authentically friendly — some seemed a little forced. I do recommend it if you are not committed to a five star… it’s a close call…

Very nice place.
The folks that work the door and get you a Taxi, are truly amazing.
Love the rooms, nice job. The meeting rooms are wonderful too.
The food was pretty good at the meetings too.
Lot to do nearby, there is a Starbucks, many other places a short walk.
The check in people are also amazing, you can’t go wrong really.
B

I was visiting Washington DC on a business trip this week and had to check out from Fairmont around 1:30am and two hours after checking in.
It is particularly disappointing since I used to live in the West End/​Georgetown neighborhood for more than 7 years until one year ago and even used the Fairmont pool facility while I was living in DC. I chose to stay in Fairmont because of my communal connection.
I reported the noise problem in my room around the midnight, which was confirmed by the Fairmont staff 20 minutes later and caused by the elevator near my room which was making the continuous, heavy motor noise.
Mr. Jefferson Simplice from the front desk then called me, offering no apologies, and told me that the only option would be to offer me some earplugs and change me another room next day because the hotel was sold out. He insisted that earplugs were the only option after I indicated they would not work for me given the cyclic, strong motor noise and that I would not be able to sleep and/​or stay in the room for the night.
When I proceeded to the front desk to check out, Mr. Simplice presented me with a bill of $ 262.21 with no apologies at all. When I asked what this was for, he said that it was me who chose to leave and that it was for room and taxes even though I received little services but hassle at that point. I asked to speak to the general manager, and he simply replied that he was the manager (based on the business card he gave me just before I left the hotel, he was a night manager) and there was no one else to speak to. He eventually took off the charges from my credit card. However, when I indicated that I would want to talk to the manager and showed the receipt he GRABed the invoice with room charges from me and torn and tossed it immediately, and told me that the refund paper was my only receipt.
I eventually found a hotel to stay around 2am that night with two suitcases in hand in a town where many hotels were booked out.
I am appalled by the rudeness and snobbishness, not to mention lack of services in Fairmont, and saddened that this happened in a neighborhood I take pride and ownership (I still owned my condo in Georgetown) and in Fairmont that I used to be fond of. I reported the incident by email to the general manager using his contact on my refund receipt 4 days ago and have got no response.

The experience I received last weekend was great. First the valet was prompt with retrieving my car as I was in and out couple of time per day. Always open doors and greet me with a smile. The price was high but do to the lack of parking it was definitely worth it. Believe me I should have made the decision earlier as my wife received a ticket parking on the street. The appearance of the hotel is beautiful and rooms are the same. The gym was what will have me coming back. It is a full gym with sauna, hot tub, fitness class, lab pool, etc. I was able to run on the trend mill, take a fitness bootcamp, lift weight all before I attended my class. I wish I would have take pictures but you can google balance gym on m street and see pics. The food at the wedding we attending was excellent first we had shrimp and grits wish I had more it was that good. Roasted baked Chicken for main dish was cooked to perfection. The wedding and reception was held in the indoor garden area and before and reception finger food was served outside. The finger food looked great did not want to ruin my appetite so just had the steak kabobs which were ok. Check out the next morning was smooth. The only improvement I have is they should have bottle water for the president club members at all times they stated they ran out of bottle water. They should have send someone to get it. Definitely will be back.

Nice hotel and very polite friendly staff.
Room seemed a little dusty but linens and bed very fresh.
Got a great rate with Expedia but had we paid full price I might have felt just a little disappointed. Can’t put my finger on it, but something felt just a little tired ie. Scratches in furniture, paint etc.
very quiet room and comfortable bed and pillows.

We just completed a 6 day stay at the Fairmont Washington D. C staying on the Gold floor which is the 9^th floor of this hotel. We made reservations earlier in the year-​in January — for our visit in July-​the first time we’ve been to Washington DC for vacation travel. As we began planning the specifics of our visit, I e-​mailed the concierge staff with a variety of questions regarding the various sites and the best way of securing tickets. Chris Nguyen was particularly helpful-​his responses were prompt and his recommendations regarding securing tickets for some/​many attractions were, in hindsight, exactly right.
This was our first time staying at a Fairmont but the service at the hotel exceeded expectations. In particular, the staff on the Gold floor was consistently helpful throughout our stay. This includes Gwen, Max and Andrew who each did an exceptional job of assisting us with various requests throughout our stay. The value of the Gold floor/​experience was well worth the room rate. This includes an excellent breakfast, nightly hors d’oeuvres and nightly desert. The food served changed each day and represented a very good mix of food types.
The room itself was large with a comfortable bed and couch. Nightly turndown service was provided-​it was a very nice touch and was provided each night. There was ample closet space, the room was clean and well maintained. The health club is large and had plenty of machines/​weights needed for workouts. The hotel provided workout clothes, including shoes which was a nice option. There is a courtyard with a large fountain and assorted shrubs/​flowers which offers an escape from the urban setting out the front door.
We didn’t rent a car-​instead, we primarily relied on the Metro to get around D.C. The Foggy Bottom stop was a 10 minute walk-​once there, getting to the main tourist attractions was quick and efficient. The hotel is also a ten minute walk from Georgetown with a variety of restaurants and shopping.

Beautiful Hotel in the Fairmont Tradition
I stayed at the Fairmont Washington D.C. this past week for a meeting. Located close to many common tourist and business destinations, it’s is quite convenient. The lobby was beautifully appointed as were the rooms. The staff were friendly and helpful.
The room was spacious and very modern but also with classic décor. The bathroom had all the amenities that one would need. The bed was quite spacious but a bit too soft for my tastes.
I checked in around 11:30AM and my room was not ready. That was no big deal. I simply checked in, gave them my credit card, and asked that they bring my bag up to my room. I then went to my meeting. I was told all I would need to do was grab my key when I came back later. I came back from my meeting later that evening to find out that I had to check in all over again and grab my bag from the luggage check, Not horrible but not as efficient as I would have hoped especially after arriving tired and ready for bed from my meeting.
All in all, though, it’s a great hotel.

Great stay. Excellent restaurant downstairs (Juniper), and staff is helpful all around. They do all the little things right. Brought us a crib for toddler and even brought a toiletry bag for him. Room was in great shape and comfortable. Hotel lobby is a nice place to hang out.

Sweet, sweet digs.
There’s no doubt you get your money’s worth when you stay here. The lobby is elegant, the rooms are well-​appointed and the service is top notch.
The bed is quite comfortable. While it’s not the best mattress I ever slept on, it still allowed me to get a decent night’s sleep. The bathroom is very clean and the shower is definitely one of the best that I experienced in a hotel. The water pressure is sweet and there’s no doubt you should be able to relax nicely when you stay here.
The room service is pretty solid and the food comes quickly (on average about 30 minutes or so). The quality of the food is solid and they do a great job of making sure your dessert comes quickly after entrée if you have anything a la mode. It’s a nice little perk you get when you stay here.
The check-​in process was smooth and the parking attendants are very professional. After calling for my car, it was usually there within 5 – 10 minutes, ready to go in front of the hotel. There’s also a good number of cabs here and the close proximity to Georgetown and DuPont Circle was a nice plus.
All in all I was pleased with my experience.

The Fairmont is such a joy to walk into. The fresh cut flowers, the beautiful atrium streaming with sunlight, the patio is filled with plants, the doormen are very classy, and everyone is always super nice.
Whenever I walk in I just breathe a big relaxed sigh.
The one downside is some recent changes to the gym. The classes and instructors are great, but the lobby has been converted into office space for the staff. Now instead of walking into a gym, it feels like you are walking into someone’s office. It’s too bad because the gym is really a one of a kind – given it’s location in this classic hotel. You’d be hard pressed to find any other gym that beats the location.

Really enjoyed my stay here. A true classic hotel.

Booked a two night stay for my husbands 40^th. We live in the area but I wanted to have a little staycation to observe his big day. The customer service at this hotel is PERFECTION. It surpassed all of my expectations. I was in constant communication with reservations as I booked in advance and we are expecting our baby any day now. They assured me that if the baby would come before the stay that I could cancel without penalty. Our room was large and clean. Room service is a bit pricey but totally worth it. Every single employee at this hotel smiles and tries to be super accommodating. Really enjoyed our staycation and we will definitely be coming back.

Always loved staying at The Fairmont when I worked in the G-​Town area and had to work late nights with quick turn arounds. Staff was pleasant and went above & beyond to make sure I had the perfect stay. Food via room service was always on point. Beds were plush & comfortable. TV stations occasionally had static, but it wasn’t a big deal. Wifi provided an excellent signal in the room.

Wow, this place is amazing. I didn’t actually stay here, I just came to visit my friend who did stay here.
I can tell you that the place is spotless and beautiful and really elegantly decorated. Everything is in place.
Their rooms are very luxurious, giant beds, and nice and comfy linens. The bathroom is HUGE and brightly lit. The rooms come with very comfy chairs and a breakfast tray of brochures. Their coffee station is a Kurig cup instead of regular coffee made with grinds.
Oh the lotions and shampoos they give you is from this company that sells $ 60 lotions for like a little bottle. So the bottles they give out is probably worth at least $ 5−7… that’s pricey for a little hotel lotion bottle. But the perfume is infused into the lotion so it smells really good and it makes your skin so smooth.
I mean, this place is a top notch hotel. Really amazing.