FedEx Office Print & Ship Center

The service here is so bizarrely terrible it seems deliberate. I’ve gone to this FedEx location twice out of necessity, months apart, and had the same experience both times. The staff/​owner failed to send my mail, and seemed glad when I left the store.
I do not understand how this business stays open at that address. The worst.

Absolutely the worst customer service I’ve ever had.
Employees are unbelievably rude and unwilling to help. Will never go here again.
Employee actually said to me «go fuck your mother» to me.

I’ve had a couple online print orders go here so all I had to do was pick them up; however, everytime I go in this store whether there are other customers in there or not, there is always a 15 minute wait. Sometimes you aren’t even acknowledged when you come in the door because they are so busy doing what ever is in front of them… I kind of feel like I’m intruding into their personal time. Soooo… I now go to a different location. Problem solved!

I am really surprised at the bad reviews on here. I have been 3 times and been thoroughly impressed with the courteousness and diligence of the staff here. They go above and beyond what I would expect from a company and keep a smile on their face the whole time.

Worst customer service ever. I don’t think they even know what customer service meant. They also couldn’t do my job because they were falling behind on another customer’s job. Get your priorities straight and get stuff done on time.
The employees also did not even have a basic level of photoshop or other adobe products. I had to edit my document on their computer.
I even called ahead of time to make sure that I would receive help. Obviously that didn’t work out either.
Perhaps their shipping services are better, but for printing, don’t go here.

It seems like the last time this Kinko’s was reviewed was in 2008 and has since been restructured. I haven’t had any bad experiences, in fact I’ve had really good ones. The manager knows how to do her job well and efficently. She’s always helpful and gets me in and out. Whenever I have a longer job, she’s kind enough to make a sample and call me right when she promised she would call.
Overall, I’m very satisfied with their service. The only downside to this location is that they don’t offer every service that larger stores do, but regardless they do the best the can with what they have.

Oh man, I’ve been to Kinko’s before, and this was by far the worst experience ever.
Basically, I walked in needing to have an important document faxed to an employer. I was on a deadline, and the only one in the entire store. I had to flag down the employees who were goofing around on cell phones in the back (literally. «Girl! Don’t be playin! I ain’t playin! Ha ha! No, I’m at work right now, whatchu doin?»). Ten minutes later, off the phone, the two employees came over and grumbled a hello at me and I told them I needed a document faxed. The first time they tried to fax it, the number didn’t go through. I called my employer, who assured me that I had the right fax number, and then asked the employees to do it again. One of them ROLLED HER EYES at the other employee. Okay, honestly, I am NOT a rude person, I asked nicely, and even if I HAD been rude… wtf? Don’t roll your eyes at the customer when you didn’t dial the phone correctly! They refaxed it and then told me it went through this time, then got back on their cell phones before ringing me up at the register. I was charged for BOTH faxes, even though the first one was sent to the wrong number, and then two days later, my employer called me and said she never received any of the faxes.
WHAT.
Yeah, honestly, Kinko’s already charges you up the wazoo to do anything, so unless you’re REALLY desperate to fax/​copy something, skip this place and go to another copy shop.