FedEx Office Print & Ship Center

Its a customer facing service business yet most of the workers seem to dislike serving customers. Rather than help and support, you will be cited as doing something wrong (with the do it yourself). Forget about being asked if you need help when u walk in. They look at you (sometimes) in between there own conversations
The FedEx ship person is usually better than the rest however

I AGREE WITH NOELLE! This place is completely incompetent and unprofessional.
I went in on a Saturday early afternoon to ship a return with a RMA.
The sole employee with no personality barely acknowledged me when I walked in although nobody was around. After I explained what I needed, I waited 15 minutes watching her go from one computer to another, keying from guides, and then making a phone call. Finally, this cretin says that the RMA is from the «old» system and they are on the new system. I knew this was BS, and asked her if there was anything she can do to help me. She said no, so I was stuck downtown carrying around a package all afternoon.
I later called FedEx Customer Service. They were not helpful. They said the location manager will call me later, like that helps me. I never received a call back. A few days later I called that location and the manager said that if I bring back the package he’d send it. Not helpful to me at the time.
I later went to the 2020 K St location a few weeks later, and they were much better. I guess I better check reviews and not assume every location is equally good (or bad).

Very arrogant, unhelpful guy working there tonight (2÷12÷2015). Newsflash, buddy: with that attitude, you’ll likely never make it beyond being paid to stand there and breath behind the counter of a FedEx Kinko’s at 9 p.m.
I politely tried to tell him that one of the computers was not sending print jobs properly, and had literally given me an error message. He started walking briskly around the store as if to avoid me, and just shrugged and said, «well, there’s just so many things that can cause that,» like it’s my fault, as he was practically running around the store. I’m patient enough to listen to excuses, but I’d like you to DO something about it. Also, it wasn’t like they were busy and there was a lot to do, so why was he nearly running?
Another computer sent the print job just fine, so it turns out I know how to send print jobs from FedEx computers.
I told him I wasn’t going to ask for my dollar back, and again, he shrugged again and said, «sure.» I said it wasn’t worth the aggravation of trying to get it back from FedEx, but really it was the aggravation of trying to get it back from him. I wouldn’t have cared had the service been better.
From the other reviews, it appears there are some good employees there, or at least there have been in the past. This guy, well… there’s always the two supremely craptastic McDonald’s in the area. He’d fit right in. Best of luck with the shake machine, dude!

AVOID THIS PLACE!
Asst Manager refused to give me his manager’s name, saying it was not information he was able to give out. This was after an associate assured me that I was wrong. If they don’t have to do it, they won’t. THEY WILL NOT LET YOU EMAIL THEM A COPY OF YOUR PROJECT AND GIVE YOU PREVIEW SAMPLES!!! Be weary if you are spending serious dough on your stuff!

Did a laminated poster order online, for printing and pickup at this location. The posters came out excellent. However, the lamination of the printed surface to the foam board was not done well and that poster de-​laminated after the first day — too late to fix, because it was needed for an event. Staff service was otherwise efficient but not fast and not welcoming. I have since found a different printing service, as I can’t afford to have a large poster de-​laminate within 24 hours.

I placed a print order online and requested to pick up from this location the next day.
My order was ready and waiting for me when I arrived to the store and the print quality of my order was good. I needed to trim some excess white space from the prints, so went to there self-​serve area to use their paper cutter.
I did not have any wait when I went to this store and was happy with the experience I had. Major plus that it is so close to a metro station (Archives).

The only redeeming quality of this location is one of the people who work there who was very nice and helpful. She helped me through the process of sending a package and was very cheerful. When I walked In a lady who had worked there since around 2000– so one would assume she understood the importance of customer service– was extremely rude and dismissive. The only reason I will return is due to it’s helpful location.

I’ve used this location a few times to print tickets and Groupons to use nearby. Like any FedExKinko’s, there’s always a couple of stations that are out of service so sometimes you have to wait a few minutes. I usually end up spending $ 3 or $ 4 for the convenience, which isn’t so terrible.
This makes me sound like the horrible person that I am but I really wish they had dispensers with disinfecting wipes like gyms have. A lot of homeless people hang out here to get warm and they often sit at the computer stations since that’s really the only place to sit. It’s nice they’re allowed to get off the streets for a bit but I always feel like I need to take a hot shower with industrial soap after being here.

I don’t really remember seeing anyone to help, but apparently I came with a man so I apparently didn’t need help. LOL Seriously, though this place had what we needed which was the internet and a computer to print out tickets for a concert and the place got the job done quickly. It didn’t seem to be adequately staffed for customer service reasons, but maybe it was just a slow day.

I was wow’d by the service here. I was about to place an order for pickup in one or two hours so I called to see what the turnaround time was. Less than an hour. AND the person gave their name (Adrianna, you rock!!!) I placed an order online, bicycled over to pick it up, and it was ready. I don’t know how you could ask for more? The store was clean, the people were nice, the service was stellar. And I got my job done in record time.
To the reviewer who complained about homeless people, hey man, it was the weekend so I wasn’t going to put on my tuxedo to pick up some printouts! Just kidding… there is a homeless shelter down the street.

this place was great. I’ve never had a good experience at this type of place, so I was nervous about my order and was prepared to do damage control as usually happens when I go to a fedex kinkos, office depot, etc. I only go to get things duplicated/​printed for large meeting etc, so it’s important everything comes out right and on time.
they did a perfect job. and, the service was above and beyond. i submitted my order online and they called to confirm everything within the hour — much appreciated. when i picked up, i had a large heavy box of items to carry and the guy working insisted on hailing me a cab and carrying the box out to the cab for me.
unexpected and amazing. such a relief to not have to worry and fix mistakes last minute etc.

Such a boring business to review, but the service was so outstanding that I’m making it my first ever Washington DC Unilocal review.
The young woman at the counter was incredibly nice and very helpful. She checked in with everyone around the print center every ten minutes or so to make sure everything was working for them, and answered one customer’s numerous questions patiently and politely. It’s so rare to get great service that it really stands out when you do.

Called for a price quote. On hold forever. They forgot about me twice. When I went into the place, was greeted with a «WHAT?»
This is the store that customer service forgot.

I was surprised to see how many homeless people hang out here in the evening.
At first, I was a little bit on edge. I wasn’t sure if these men were supposed to be here and the back area with all of the computer stations is rather isolated.
But then I realized they were all regulars. I guess the manager here looks out for a handful of them in the evening to get them out of the cold. While I respect that, I definitely caught me off guard. There were also a handful of other shady characters that came in to use the bathroom, and spent some serious quality time in there.
The young woman who helped me sort and cut my documents here was so helpful though. She went out of her way to make sure I was taken care of and to save me time.
I’m not sure what this place is like like during daylight hours, but between 8pm-​11pm, it was a little sketchy. However, I had the feeling that the staff that worked in the store really held each other down.
My service was great, but the overall environment and atmosphere was just a bit to uncomfortable for me without a wing man.