FedEx Office Print & Ship Center

Two employees working together could not figure out how to print my documents single sided, two to a page. When I tried to explain that I don’t want two page 1s, two page 2s, etc. (this is what they tried to give me first), one of the employees raised her hand and told me to «shh». After a couple more minutes of clicking around randomly, they told me they don’t offer this service.
FedEx: please hire people with basic computer skills and communication skills that don’t include telling the customer to «shhh».

I came in at the last minute and had to print 6 heavy packets of several hundred documents. Teairra was well versed in everything from paper to printing. She even suggested a more efficient way to print my packages. I live down the street (within walking distance) and usually come here to print color documents. I agree with some of the extremely poor ratings and experienced poor customer service on several occasions. However, Teairra was a breath of fresh air. Extremely customer-​focused, knowledgeable, patient, and just plain nice. From this point on, I will look for Teairra and if she’s not there, I’ll probably walk out. I’ve had so many awful experiences that I will now look for the one who went the extra mile to make my experience a special one. Thank you Teairra and hopefully you are there the next time I need to print (which will probably be next week). Til next time…

in-​person experience:
I’ve used the computers and printed. Sometimes there is a bit of a wait during the day as it seems some clients can take a while and they don’t have more than one or two people on hand at least as of several months ago the few times I went in last year.
Ordering prints via email:
I have been able, once a year, to email them my business card file and I get a response within a couple hours that they are ready to be printed (250 cards). The corporate website takes a lot more time to go through to place that order when compared to simply emailing them the attachment with my request. The results are always top-​notch as well.

The staff here is very very rude. Don’t come if you want to ship something fast, because they don’t do overnight shipping for ‘certain customers’.

I can walk to this store and to the one in Georgetown from my Apartment. I needed a new black ink «thing» for my printer so I brought the color ones with me so I know which number to get. Unisa J says to me in a kind of rude way that is the color one. I said I know I need the black one. He should take a class in communicating with people.

I have never had an amazing experience here. Employees are generally rude, unhelpful, and slow, but it is within walking distance of my house and serves its purpose.
Today, after walking the .5 mile distance to the store, I find it locked with the lights on. It was within business hours so I was confused until I saw the hand-​written note saying the employee would be back in 10 minutes. I called FedEx customer service to find out what was going on and they called the store a few times but informed me that no one was answering (shocking!)
Twelve minutes later, Unisa comes and unlocks the door and asks if I have been the one calling. I say that it has been FedEx since I called to complain about standing outside in the cold for over ten minutes and he starts screaming at me about how he is the only one there and he put up a sign so he is allowed to close the store if he wants to take a break. I say whatever because I am over being screamed at, print my labels, and leave to go drop my boxes off with a competitor, which is what I will be doing in the future.
I guess go here if you absolutely need to, but you might want to see if Unisa feels like working first, unless you want your twenty minute errand to turn into a two hour one.

Friendly service and competitive prices. Unisa especially provides excellent service.

I don’t use it for any other reason than to pick up/​drop off packages, but 95% of the time I get an instant and friendly greeting.

I don’t frequent the store-formerly-known-as-Kinko’s, but in theory, FedEx Office should offer a variety of quick business services with good customer service. This location flat out fails with an I-​could-​give-​a-​damn service attitude. I had stopped at a FedEx office location that morning for a passport photo, but it was the wrong size — which to be fair, wasn’t 100% their fault as different countries have different requirements (though you’d think in DC they’d maybe know this…)
The Observatory FedEx Office is close to the embassies, so I walked there to get the passport photo retaken in a slightly larger size. It was already busy when I walked in when one of the two employees shuffled slowly out the door as the line was getting longer — maybe on a lunch break? The other employee first told me that «we only take one passport photo size.» I tried to show her the embassy instructions and explain that another FedEx Office had gotten it wrong, but she seemed completely uninterested in helping me or anyone else in the store.
I had to persuade her to at least take a step closer to take the photo so the face measurements would be correct. The first time, she cut off the top of my head then glared at me like it was my fault, then retook it.
So much for customer service at this location. Buy your own printer and copier. It’s less trouble than coming here.

Easy, fast, and friendly.