FedEx Office Ship Center

Avoid this location! I’ve patiently waited for my issue to be resolved but now that we’re in the second month, I have to inform others of my experience. First of all, I don’t know who could have posted such glowing reviews of the service at this location, my wife and I have frequented this location for years and the woman who works there (it’s always been the same person when we’ve gone in) is far from polite, let alone jovial. She always seems annoyed at the very least — perhaps due to the fact that she’s the only person working there? At any rate, we have dropped off our packages and never had an issue, other than long wait times and rude service. But, what do most people care about service when I’m simply dropping a package off?
At any rate, I had to drop a package off for a return in June and I also had to purchase an item in their «store.» I accidentally threw the wrong receipt out when I got home, a fact I learned a few weeks later when the item did not arrive at it’s destination. I went back to the store and explained the situation, I was told by my good friend behind the counter that a request like mine could be pulled up in the computer (since I had a time-​stamped receipt of the transaction immediately after mine), but that it would take a few days because she was «busy.» I was as polite as possible, 1. because I try not to be a jerk in general, but 2. because I realized this was my fault and she was going out of her way to accommodate me. She gave me an email address to follow up and I did when I got home. I wrote the email address again a week later to check in and no response. Then three days later, but this time I received a response from the Glover Park location saying I was given the incorrect email and then I was provided with the Tenleytown one.
To make a long six weeks, very short — I’ve emailed this address four times. I have received the automated response each time, but no only once did I get a personalized response. It read «thanks.» I still have no idea what that response was too. My emails have all been standard, asking about the transaction number and the location of the package. I have purposefully copied and pasted the same email since day 1 to ensure I kept it very professional. As I said, it’s now been nearly two months and still no word.
When things go fine at this store, despite the rude service, it’s great. Packages get where they are going, but really we should judge how a store operates and responds when things don’t go smoothly.
This situation has clearly demonstrated that the employee of this location cannot be bothered to assist a faithful customer in a bind. That’s sad and I’ll be going to Glover Park or another FedEx office in the future.

The manager is very good at what she does and in my humble opinion would do fedex a great deal of good to give her a higher position where she could do even more good for the company! She leaves every customer feeling better than when they came in. Not to mention how efficient she is. I look forward to doing business at this location due to her expert service!!!

Daddy had to send a fax.
We came here for various reasons.
The service, although helpful to some degree was marked by a condescending and disinterested/​annoyed tone which got better as our tone became more annoyed by their tone… Ugh.
Anywho, fax got sent eventually, and as we were there lots of packages were handled efficiently.
I’ve come in the past when service was excellent. They have all the supplies you need. This spot doesn’t seem to have those self service computers that the Adams Morgan location on Calvert St has.
If nothing else, you can ship your anything from here instead of waiting in the unending lines across the street at the real Post Office.
Dad gives this place 4 stars. I give it 2, so we’ll average it out at 3.