Georgetown Valet

By far the worst experience I’ve ever had getting alterations done. They nearly lost one pair of pants (they eventually found them but I had to come back another day). I needed the waist taken in on each pair and on one of the pairs of pants they just didn’t make the alteration and claimed that they had. I sat there and explained that the alterations had not been made, that the pants were the exact same as when I had brought them in, and the lady just told me I was wrong. I was essentially robbed by these people.

Great drycleaner. They have performed some miracles for me. Just when I was ready to consign my favorite designer ski outfit to the trash, they made it look like new.

$ 5.92 for one cheap white shirt. I’ll update when I get my shirt back. I think the cleaning was more expensive than the cost of the shirt.

Fabulous drycleaning services, alterations and wonderful customer service! All the staff couldn’t be nicer… I am so glad we found this business and have recommended them to a number of friends.

Ruined my wool sweater! Just completely botched like they just washed it and then pressed it with an iron. Its now crusty and shrunken. Completely don’t know what they are doing, stay away.

They’re pretty good here. I’ve taken several pants to have the bottoms hemmed up because I am apparently way too short for normal-​people pants. They did a good job on that, were professional to deal with, and had a good turnaround time. I also took in a pair of jeans recently to have a hole patched up, and they did an acceptable job on them, but it could have been done a bit better. Still, I’m satisfied.

I needed some clothes altered before a family event and went to georgetown valet. They pinned the clothes and promised a turn around of only 4 days — when I picked up my dresses they were perfect! Cleanly altered and the fit was great. They did an amazing job!

I brought in alterations here. When I came to pick them up, I was told that they lost the pin so that they couldn’t alter them. Although they had my phone number, nobody called me in advance. I went back the following day to pick them up again and they still were not done. When I argued, they only gave me 10% off despite this terrible service.

I needed two pairs of jeans and a pair of corduroys hemmed so I went to Georgetown Valet because it’s close to my apartment and my roommate had been there with acceptable results. After the front desk lady was incredibly rude to me, someone tacked up the pants very hastily. I made sure to tell them repeatedly I wanted original hems. I was told to come back Wednesday (I went on a Sat.) which seemed about avg. turn around time.
When I came back, the jeans looked TERRIBLE. One pair looked like it had been folded up and safety pinned like some sort of temporary solution you do in high school. The other pair still indeed had the original hems, but they were just tacked on the bottom of the pants in a terrible and obvious way. I tried pointing this out and showing them the hems on the jeans I was wearing and got nowhere. After 20 min (?) of me getting increasingly more frustrated and upset, I was told to come back the next day to speak with the tailor. I asked how late she would be there, explaining I work during the day. I was told until 2pm. I repeated that I work during the day and was told, okay 3pm. helpful.
The next day I left work early and went to talk to the lady who had pinned up my pants in the first place. She seemed to not understand what I was complaining about and there was never any «we’re sorry you’re upset» or «what can we do to make this to your liking?» In fact, she repeatedly said «all the customers like pants like this» which based on their other customer reviews is completely inaccurate and not appropriate to say to a paying customer. They said they would re-​do one pair of jeans, which I was worried would mess them up further, but agreed as well. When I said I would have to take the other pair somewhere else to get them fixed, the mean front desk girl said «so take them somewhere else.» So I said, fine, give me the pants and did not pay for them.
When I returned again to pick up the jeans, they looked better, but still not professional. I was not offered any sort of discount or apology and was too tired after a week of waiting and coming back and arguing with them to ask for one.
It’s hard to find a good place that hems jeans for a reasonable price, but avoid this establishment which does crappy work with bad customer service.

Not good. They put stains ON my dry cleaning and then didn’t understand why I didn’t like it. They can’t get stains out of my shirts either.
On the other hand, they’re very nice.