Greyhound Bus Lines

I travel by Greyhound on the NYC-​Washington DC route and never had any problems. Buses depart and arrive roughly on time, staff are friendly and helpful, the buses are clean and the fares are highly competitive and very easy to book online. What more could you ask for?

If I could give 0 stars I would. The bus was an hour late in DC, eve though it started its tour there, so this cannot be due to traffic etc! Workers at the DC greyhound station were extremely incompetent and did not know what they were doing. We were told to stand in a particular line to Philadelphia, 30mins later I asked someone else when the bus to Philly would arrive. He informed us that this isn’t even the line we should be in. This concerned about 15 people! The bus then left another 30mins later, in total having us wait for an entire hour. The best thing was that the bus had been standing there for the whole time!

Taking the bus round trip from NY to DC has been a horrible experience. The bus down left 30 min late (fine) but they let a guy on who had blatantly peed in his pants extensively. On the way back I got in line 20 min before the bus was supposed to board (an operator pointed me to the line) and when the bus was actually supposed to leave (15 min after boarding) we asked an operator what gives and he said our bus already left (before the boarding time was even scheduled but after I was already in line). We keep asking the operators and they are giving conflicting answers. Take megabus or really anyone else.

Lecretia is the worst «customer service» agent I have ever encountered. She was unwilling to help when I came to ask for assistance with check in baggage. She stated that I should look in my email and told me there was nothing she could do. When I explained to her that I selected the option for will call ticket pick up, she still refused to assist me, giving me a blank vacant stare and telling me she couldn’t do anything. After I showed her the email, she rudely told me to email her and that she would print it out. What should have been a two minute encounter ended up taking fifteen minutes. I arrived at the bus station 45 minutes early and missed my bus because I was not told that I needed to have a baggage tag when I went to the desk to check in. If she had assisted me like she was supposed to and done her job, I would not have missed my bus. She was also literally the slowest person I have ever met.
I am never riding greyhound again because I will not support a business that condones the behavior of such rude and incompetent employees. To make matters worse, apparently she is a MANAGER. Seriously?
Its pretty sad that she was able to achieve that level at greyhound when she clearly lacks any and all skills associated with service or assistance. I wonder how many others she has had the displeasure of encountering and how much business was lost for greyhound due to such a terrible employee.
I would much rather pay a similar price and take bolt bus or megabus or pay double to take Amtrak. At least I know I will get to where I need to be and not suffer the consequences of an inept unhelpful employee.
I paid double the price of a regular ticket to get priority boarding and to accommodate for my luggage and this was the result. I frequently take buses in the northeast and southeast area and will not be taking greyhound again due to this terrible experience.
I missed my bus due to her incompetence and unwillingness to provide assistance, and had she done her job, I would have made my bus with time to spare. When I requested a refund, she initially refused and told me to do it online, when my ticket clearly gives this allowance. After I repeatedly stated that my ticket gives me this allowance and I wanted a refund now so I could rebook my ticket with another bus company, she then obliged and begrudgingly gave me my refund. It was not busy or chaotic, nor was there a stressful situation, so there is no reason for her to have been so rude. This behavior was consistent throughout the entire encounter, from beginning to end, so I know it is not something I did or said to deserve such treatment. A rude and a waste of money for greyhound to be paying her salary and employing her– I may as well have been talking to a brick wall

So frustrating — I dropped my son off at Union Station at 7am for a 7:35a bus. There was little signage, but someone from Greyhound told him to stand in line in a certain place, which he did. At 7:40, having heard no announcements nor seen any bus, he was a bit unsure if he was in the right place. I called the Greyhound DC number (which seems to connect you with some general ‘customer service’ (I use the term loosely) number, not anyone in the DC bus station. That person first needed ticket #, last name and phone # for my son (???) then told me the bus had already left. I told him that my son had been there the entire time, no announcements. Oh, he said, let me connect you with the office there. [long wait on hold] «They’re not answering, can you call back in a half hour or so?» SERIOUSLY? The issue is that the bus was supposed to have left 10 minutes ago and you want me to call back in ½ hour??? It turns out the bus hadn’t left, but it showed up maybe 5 minutes later. Ultimately, the bus left 25 minutes late and I am not sure if my son will make his connection. #NoWayToRunABusiness
Also, there were issues with making the reservation: I went online several days in advance to get the ticket. The website said 10% off if you have a student advantage card (which, it turns out, costs $ 20). Well, this probably makes sense, there’ll be a few more bus rides before he finishes college, so I got one… then I went back to Greyhound site to purchase his ticket and get the 10% off. It turns out (I found out from customer service when I couldn’t get the 10% discount, that it only applies if you aren’t already getting a discounted fare which they said this was (odd, since I saw that the same run on other days was cheaper…).

Worst experience! I bought tickets a month ago for my trip from Washington DC to Philadelphia. My husband decided he wanted to stay an extra day so I wanted to change his return trip to Monday instead of Sunday. I went to pull up my reservation online and at first the system couldn’t locate my reservation so I called the 1800 number. The 1800 number couldn’t find my reservation and so they referred me to the station to call in Philly that is open 24 hours. I called that number and no one answered so I called the 1800 number to figure out what to do next. The lady at the 1800 number told me the only person who can change my bus ticket is if I physically go to the station at ask them to manually change it, which i obviously can’t do because I don’t live in philly. I will NEVER use Greyhound again.

Worst bus system ever!
Make sure you don’t lose your print out ticket because if you do, they will make you pay for another ticket. I lost mine and went to the counter to re-​print it. This was their reasoning for not printing another ticket: «Tickets are like check, if you lose a check, you’re done.» I kid you not, this is what the customer service representative at the station told me. Which makes absolutely no sense! and I tried to explain to him that his argument did not make any sense. He got even more upset and started yelling at me and another customer who had the same problem as me.
They suck!

I highly doubt anyone rides Greyhound more than me. I have to go through this station multiple times a week and all I can do is offer my perspective of disgust the have a lounge that off limits to customers so if you have a bus in a few hours, you’re on your own. Also, some of the worst employees that have no fucks to give about customer service, etiquette, manners, etc. Take this because you have to, not because you want to.

The bus service from DC area to southern VA is perpetually late, which renders passengers unable to make connecting buses. The bus line has a no refund policy and therefore even if the bus is late or does not show, the passenger must purchase another ticket. This has happened no less than 3 times. The customer service is abysmal.

I call this review: ON A SCALE OF 1 – 10, MY EXPERIENCE WITH GREYHOUND WAS FECES.
How do you define good customer service? My definition is pretty simple, keep the customer happy. That is, of course, assuming the customer is being reasonable. And, I feel that my run-​in with Greyhound on October 19, 2015 was the perfect example of a reasonable customer receiving poor customer service. I would like to begin by letting everyone know that this matter is over $ 20.50. I am employed, so all of the energy put forth to rectify my sour ordeal comes from a place of disappointment, and a little anger. Let’s begin!
I live in New York City but was in Washington D.C. on Monday morning. Due to some delays on the train, I’m in the situation where I’m racing to Union Station trying to make the 4:00 PM bus back to New York. I purchased my ticket earlier that morning. I ran up the steps to the bus and arrived at 4:02 PM only to be told the bus had just left. Those buses are never on time… until you’re late. But, I was late. The same employee that told me the bus left advised me that if I wait in line I can have a seat on the 5:00 PM bus.
So, I stand and wait patiently for the 5:00 PM bus to begin seating. As they begin to let people onto the bus I am stopped by a woman who asks for my printed ticket. Let me just say, I find it very redundant to make customers print a ticket when Bolt, Megabus, etc. are able to look at the emailed confirmation on your phone and let you proceed. However, I did not print a ticket as I initially ran to the 4:00 PM bus. So, with seven minutes until the 5:00 PM bus was scheduled to leave, I was told to go to the counter and get a ticket.
I walk inside the Greyhound service station and stand in line. There are two employees inside and both are currently helping a customer. A man, Rick, asked me what I needed in a pretty rude fashion, and I told him I needed a ticket printed out for the bus leaving. He directs me to a kiosk where you can print out your own ticket. I questioned whether it would apply to me since my ticket was for a bus that had already departed, but he interrupted me several times as I questioned him so I played along. The ticket would not print.
So, now that it won’t print and I tried things his way, I was allowed to finish a sentence. Rick listened to my short story of missing the bus and waiting, while scowling. Then croaked «you need to buy another ticket.» I took his attitude, and was too exhausted to reciprocate his energy. «Look, I don’t want to go back and forth with you. The man outside told me to get in line and I just stood there for 50 minutes. If I knew I would need to buy a new ticket, I would have left on another bus. I paid for my ticket and just want to go home please.» But, Rick was not budging.
It is rare that I ask to speak with someone’s manager, but I was in a rush and did not feel like my request was unreasonable. Well, when I asked Rick had the pleasure of barking «I’m the supervisor.» Which meant there would be no hope for me. I looked behind him on the wall and saw the General Manager’s name was Mark Taylor. He spouted «you tell him I said you need to buy a new ticket!» When I asked for his name he threw it at me while running out the door. My guess is he had to go knock the ice cream cone from a small child’s hands. I joke, but it’s possible.
So, angrily, I walked out and bought a ticket from Megabus. Greyhound would not be getting anymore of money that day. I called Greyhound’s customer service and spoke with a very polite woman who created a report. I should point out that Greyhound has a no refund policy, but I have a pretty good policy of only paying merchants when a service has been provided. At this point, I paid $ 20.50 to have an unpleasant exchange with Rick. I have tried to contact Mark Taylor and tell him how horrible my experience with Rick was; but he is a tough man to reach. If you call the Union Station Greyhound desk, no one answers the phone. I even called another location to get a better phone number and was told «they barely pick up when I call over there.»
Here’s a fun exercise, read the Unilocal reviews for this particular location:
. 108 reviews sitting at two stars. Littered with awful experiences, stories of poor customer service, and much more. How does a company operate with such poor word of mouth? Because, we allow them too. We continue to give our money, and say «it’s okay to treat people like [expletive].»
I do not want Rick to lose his job, but I hope that Mark Taylor reads this and has a conversation with Rick. I want them to commit to better customer service, as I was not the only person spoken to rudely during my brief time in Rick’s presence. Even if the answer was still no, I would not feel quite as angry had I been spoke to politely. No one has to be in customer service, there are other jobs. Thanks for reading everyone.

If it’s possible to give this bus company negative 100 stars I would, it is literally the worst bus company out there. They oversell their tickets and just because you have a 5pm ticket does not mean you will be on the 5pm bus. Major delays, no communication or updates, sad that they get the luxury of operating from the convenient Port authority bus terminal in New York.
Megabus is much better in timing and service (and ease of changing your ticket if you are late) too bad it’s all the way on 12 avenue. But I would rather take the treck than deal with Greyhound/​Peterpan.

I’m waiting for a bus right now. There were to be two buses but one was on time but it didn’t even leave until close to 1145 and it was scheduled at 1125. but it only had like 10 seats free. Now the next bus was to be close, but the staff didn’t even want to let us know how long because obviously there would be an uproar. We paid for something we are not getting. Why did I pay 134 for to leave at 1125pm and i have to leave at 1am. My transfer not in danger but some people’s are.
As far as the service not horrible. The front desk woman was helpful and nice. In general greyhounds policy sucks. No refund if you miss a bus… why? You paid for your seat, why should you have to repay to stay on the same trip but maybe take a different bus. If you lose a ticket sorry. How bout getting software that will help with that.
At will call they print all your tickets instead of the ones you need they don’t even give you the option to choose all or just the first trips tickets. I had many transfers so my tickets came out to 9 in total… I could lose my tickets and she says, dont… I’d have to buy new tickets… DEN WHY GIVE ME ALL THEM AT ONCE! Step your game up… forreal I would have went megabus if they went to myrtle beach. Don’t worry they need to step their game up too… but your a 2 tryna be a 2 and a half there a 3 that needs to expand so they can be a five.
GREY HOUND, IF I DO NOT HAVE TO… I HOPE TO NOT HAVE TO USE YOUR TRANSPORTATION SERVICES AGAIN.
–but the experience wasn’t horrible, it just really sucks when you see the bus you could be on leave and you have to sit on concrete, in a stuffy parking area waiting for the late bus. But you can’t leave to eat because the staff doesn’t want to tell you when it’s coming exactly and you don’t Wana lose your spot in line just in case there’s no seats… get my point all that makes you really hate greyhound.
SMILE!

Had a bus scheduled to leave at 9 PM last night from DC to NYC. There was no driver so the bus did not leave until 11 PM. The paying customers did not receive any updates during this time and we had no idea if the bus was even going to leave.
I Do not recommend this service and do not trust that I will arrive at the location I buy the ticket for– and definitely not on time.

Way better experience than Megabus. First, they were on time. Second, the busses are smaller, so you spend less time in line and less time boarding and unboarding. The crowd is slightly rougher than Megabus but whatever, put your headphones on and zone out. Seats are comfortable. Bus is clean. On time.

The drive is confortable.
Me and my friend went to Washington with Greyhound for one day. The day after we decided to drive back earlier. We asked if we can change the times, because for the earlier rides had still free seats. But instead of being nice and accept it, they said that we have to pay another ticket.
So we changed to
Megabus price: 37 $ for 2 persons
Greyhound price: 58 $ for to persons
Lucky Greyhound to be in a oligopol market! A**holes! Thanks Alex

Negative 7 stars to be exact. Holy cow. 5 lines of people lettered A thru E with no other information available, nobody helping organize the lines, no screens telling people where to line up, nobody announcing anything except that «all of the scheduled buses are late.» THAAAAANKS guys. How late? When can customers expect to arrive? Where do they wait for their buses? Who can they ask for more information? When La Guardia is well managed in comparison, you’re failing like a champion.
Dear free market: cease all support for this company.

I would give this 0 stars if I could. Awful service, very disorganized and lots of delays. Avoid if you can! Pay the extra money and take the Amtrak for sure. We made a mistake and didn’t book Amtrak train tickets so we were stuck either using greyhound or paying $ 175 for Amtrak tickets.
The weather was bad the day we had to travel but that is no excuse. I understand there might be delays but having buses delayed four hours? What kind of service is this? They tell you to get there one hour before usually and if the weather is bad, earlier than that. So you’re already waiting there for two hours and then your bus is delayed another 2 or 3 hours. They have a small waiting area where the door doesn’t even close properly. So imagine sitting in 20 degree weather with snow and wind blowing in. This was the worst travel experience I’ve ever had.
When our bus finally arrived, they took us outside and made us line up for about 15 minutes in snow and water puddles. Avoid, avoid, avoid!

Tips: you can reach this garage via H Street and avoid the Union Station mess. Also, get express if at all possible. The buses are way nicer and supposedly your spot is actually reserved. You still have to check to see if the bus makes stops though.
Pros: The express buses are generally very nice (comparable to Bolt or Mega, in my opinion), the drivers are funny, and they’re almost always on time. And after all, you can’t beat the price. No they are not as fun of yuppies as the alternatives, so if that’s your thing now you know.
But I’m a little disappointed with this station in particular. I generally prefer Greyhound to Bolt and Mega because I like the structure: there are usually people working and clear lines and sometimes even boarding numbers. My Bolt experiences have usually involved standing on the side of a random street in the rain just hoping I was in the right line, only to be trampled by a mob getting on a bus. This is specifically important to me because I will get there as early as necessary not to sit on the back of the bus, because I get really carsick.
But the DC station doesn’t do this. Like all greyhound stations, they demand that you arrive an hour early. The sign says you can line up half an hour early. But this week, I boarded 10 minutes early. Boarding numbers are irrelevant, it’s a free for all. Why did I have to get there so early? Something about luggage, she mumbled. But luggage just gets tossed under the bus as you board. Not cool.
Also, seriously it’s 2014, accept tickets on a phone screen!

So I had booked my round trip NY to DC ticket online to print out at will call machine. I did that in New York
On my home to New York, I was thwarted by a delay. First it took forever to figure out where in Union Station to go for the bus since this was the location I was used to but I realized when I came into DC the Friday before Memorial Day that this is where Greyhound and Peter Pan are now.
.I get to where the line is for the bus to Port Authority in New York City. The line is long. There is delay for the 12:01 bus leaving DC Tuesday after Memorial Day. The bus that we were scheduled to be on had a faulty air conditioner so the driver had to go somewhere to get another bus. That took about an hour. So the bus pulled out a little after 1:00 P.m. instead of 12:01. This meant that by the time we hit the NJ Turnpike it would be about 4 Pm if we were lucky. It was 4:45 before we got close to the Lincoln Tunnel, which is already 25 minutes later than scheduled arrival time By the time I got out of the bus and above ground at Port Authority it was close to 6:00PM.

Need to buy a ticket for my brother (who doesnt own a credit card).
Ticket from Norfolk, Virginia to DC= $ 23.
Me paying for the ticket for my brother= $ 18 more dollars.
Um excuse me Greyhound, gift certificate fees of $ 18 dollars, because my brother does not have a credit card?! Discrimination and a terrible way to fleece customers of their money.