Hercules Moving

Dont use these people ever. Totally ripped us off. It was so bad we came close to calling the police on them. They quoted us one number, packaged all our belongings, then at the move site would not release our stuff without paying them a new amount in cash which was 40% more than the original quote. Think they charged us around $ 250 in tape. Stay classy shadeballs. Save yourself. There is a reason why everyone gives them 1 star.

Horrible. I should had read reviews ob them first. They broke my bedroom furniture & they had all types of hidden fees. Please beware! They are scams!

NEVER EVER USE THEIR SERVICES!!! They arrived 1.5 hours late! They were sooooo inefficient and rude! I asked many times in advance if there are hidden fees but they didn’t mention anything until the date of moving! And then they left the heaviest items on purpose and refused to carry them to the apartment only if we agreed to pay for one more hour extra, although this would take them around 15 mins to finish. And they already spent 15 mins before to talk about the price we would have to pay! They are absolutely unprofessional! Stay away from these people!!!

DO NOT USE –this is a scam! I have a 1 bedroom apartment they told me it was 80 and hour. The first time I move with a different company I paid 300 that included and hour of travel time. I called them and paid 900 dollars. I got charged an additional 125 because they said it was a long walk. As well as other crazy charges. It took them 5 hours to move my apartment which was already completly packed up.

This moving company is just as bad as everyone has said. We used them in September 2013. They were very late, rude, and slow. They charged us for every piece of tape, bubble wrap, and padding that they used. Our story is like the others. They loaded our stuff into the moving elevator of our new apartment and then pulled out a new bill that was three times the original estimate. We argued with them but they threatened to leave our stuff in the elevator unless we paid the new bill in cash. We gave in and paid but felt angry and abused when they left. I am sorry to hear the same thing has happened to other people. This company should be avoided at all costs.

They are complete crooks and do not deserve a star.
They charged $ 2000 to move my sons one bedroom apartment two blocks
Every quote they give is bogus, they were meant to show up at 8 pm to unload the furniture that had been in storage, showed up at 9 pm, then charged me for two hours of «inventory checking plus travel time». I had to hand over my credit card before they would unload the furniture or else they threatened to drive off with everything so I had no choice but to pay their rip off bogus charges. when they packed up my sons apartment they charged him $ 500 for packing materials.
This is a very scary company and the Russian guy who threatens to keep your furniture hostage if you don’t give him a credit card is a psycho.
Never ever use them.
I will report them to whatever authorities I can,
They do not deserve even one star but I can’t post this without giving them one

This is the worst business I have ever encountered. I wish I could give them zero stars, but that is not a possibility here. Do not use them.
So, not only are the movers unprofessional and unethical, the managers, owners and entire business seem to operate in the same manner.
I was quoted at $ 200 to move just the furniture from my 1-​bedroom apartment to a condo less than half a mile away. I understood that the price could go up a bit if we took longer than 2 hours as estimated. However, the movers showed up 25 minutes late, were unapologetic about it, stood outside smoking and texting on their phones for a good portion of the time that my friend and I moved the furniture. And when we asked them to continue moving with us (i.e., the service we were paying them for on the clock), the movers got annoyed and said they «needed some time.»
We were really shocked at their attitude and how little they helped us move.
Then we finally drive over to the new condo after we loaded most of the stuff on their truck. As soon as we got there, the movers rudely demanded that we pay them now before they would unload. They also showed me the new charge for what they thought I owed them. This new charge covered 3 full hours (even though they were 25 minutes late for one of the accounted for hours) and included a random $ 70 charge to get to south Arlington from their location in DC, which I was never informed about. I argued that and the fact that they made the charge so much bigger unnecessarily and the mover just kept saying that he wouldn’t let me get my stuff until I paid. It was the rudest and worst customer service I have ever encountered. Then, I got out my credit card just to have this done with and he said they don’t accept credit cards. I explained that when I made the reservation, I was told credit cards were fine. He got fussy about it, but finally accepted it and then added on $ 50 to use the credit card, without my permission. I was so outraged!
Then, they left and I’ve been trying to get a hold of the office and talk to a manager. I’ve called 10Xs since this happened and every time I call, I am told that «no manager is here today» and there is no way to leave a message or anyone who can help. They won’t take my number to call me back. Today I called back and said I needed to speak to someone, and they hung up on me. This happened 2xs today. I’m reporting them to the BBB. It was the most unprofessional and shady practice I have encountered and made one of the most unpleasant experiences (moving is bad enough as it is) as hellacious as it could be. Boo and 2 thumbs down to Hercules Moving.

We had scheduled a move with Hercules moving a week in advance to move several small items on Saturday, November 23, 2013 at 12:00pm. «Andrew», the moving consultant called on Friday the 22^nd to confirm the move and tried to move the time to 2:00pm. I explained that 2:00pm would not work and he stated that 12:00pm would not be an issue. We spent all morning on the 23^rd getting ready for the move to be ready by the time the movers got there at noon. At 11:50am, I recieved a call from Andrew stating that the movers would be 2 – 3 hours late because they were working on a larger move and had no control over it. I know things happen, but they should have known more than 10 minutes before their scheduled arrive time that they would be 2 – 3 hours late. At 2:00pm I called «Andrew» to get a status update. There was no answer, so I left a message. At 2:45pm I called again to get a status update, again, no answer. At 3:15pm, I called and again, no answer. I called again at 3:20pm using a different cell phone. Andrew picked up immediately asking if I needed a quote. I explained who I was and he pretended like he did not know who I was and why I was calling. I gave him my name and address and told him that I have been waiting on the moving company that was now over three hours late. He said that they were still working on the previous move and did not know when they would be finished. I told him at this point, to forget about it. He said thanks and hung up. I feel like this was terrible customer service and communication. We then had to turn around and rent a truck at the last minute to get these things moved. My girlfriend was so upset that she called back and told «Andrew» how unacceptable this was. She explained that she would be reporting this to the BBB and be reviewing them on Unilocal.«Andrew» stated, «Oh no you wont bitch» and hung up.

This is a TERRIBLE company. They are not professionals, they don’t have any legitimate moving equipment, and they totally scammed me. I went with them because they advertised cheaper rates, but I ended up paying THREE times what professional companies quoted me. I should never have gone the cheap route. They broke things, took so long, worked very slow. Their truck wasn’t even an actual moving truck. They charged me a ton for supplies I didn’t ask for or need. I had a one bedroom apartment with only a couple of big pieces, and they charged me $ 800!
DO NOT HIRE THEM!