John C. Flood

I call John C. Flood because my Furnace is blowing cold air. I was call back and told because my furnace was is in my attic, the only service tech on duty was a fat guy and he can not service my unit.
It is cold in February and I have no heat!
Please do not call John C. Flood on a cold Sunday morning during the winter. I should have checked Unilocal reviews!!!

The rating should be NEGATIVE 0! — JOHN C FLOOD, INC. took advantage of an 88 year old lady and left her without a bathroom. My mother called JOHN C FLOOD, INC to come and help her determine why the water in her toilet was going down slow and this is what happened. Go to
, 7 on your side, investigates plumbing nightmares. My mother is the Wilson family’s story featured on 7 on your side, featured on 11-​06-​2015. She paid them $ 11,000.00 and they demolished her bathroom and kitchen, leaving her to have bowel movements and urinate in a bucket. They left her with no bathroom, no running water upstairs, and took her $ 11,000.00, and never came back. I called JOHN C FLOOD, INC, PLUMBING COMPANY which she thought was a reputable. Don’t let this nightmare happen to you or your loved ones.
Please check out our plumbing nightmare on
7 on your side website.
UNBELIEVABLE!

I called these guys late on a Sat morning with a $ 59 service charge. They even agreed to come that day at no ‘extra’ charge. The serviceman was very polite came in determined in1 second what was the issue and told he could give it in 5 minutes but he would have to charge me $ 149. I told him I could not afford that and said he would need to charge the $ 59 anyway. It took him 1 minute.
Be prepared to pay this company’s very high rates.
Their business model does not include treating people fairly to build a strong customer base.

Rip Off Artists. I don’t want to go into too many details, but it’s clear that these guys will take advantage of their customers at a moments notice. I’d sooner throw money in the Potomac than give another dollar to John C Flood.

I am a Realtor who refers my clients to JC Flood. I had them go to one of my properties because the A/​C was leaking they charged $ 178 and said they cleared the condensate line. Because the property was vacant I did not turn the a/​c on but when I did one week later it started leaking again. They returned and said the filter was sucked up into the unit and charged us again. They never fixed the first problem so we shouldnt have received a new charge. They lost me and my clients business. And they were VERY rude on the phone.

I had john c flood come out to replace my furnace and ac for my first and second floor. I must say these guys really know what there doing. It was my second time dealing with this company and they are very professional and their supervisor Randy Davis explained all my options and i must say at a very good price. I had a technician named Brian with his helper jose and they were great. I now know I never have to call another company.

Stay away from this company. I am going to try to keep this review as short as possible. The management of this company is unapologetically incompetent. Three times over the course of a week and half, the company should have called me but failed to do so. The first time a crew came out, they left to get a part, and never came back. Hours later, I called to the office and found out that the part wasn’t available. They simply didn’t call me to let me know this. This type of a lack of communication happened twice more extending the time I was without running water.
The last straw occurred when, finally, another crew came out. They examined what needed to be done, called in to the office and then quoted me the price they had been told by the office. I asked them for a breakdown of the price but said they had to call the office for that. Suddenly, there was no one in the office who could breakdown the price for me (and apparently cell phones don’t exist in their universe). This was two minutes after the crew called the first time to get a price.
In addition to not having running water for a week because of this company, I now felt that I might be getting ripped off. I calmly offered the person at the office the option to provide me with a discount or I could call another company and write this review on as many review sites as I can find. He obviously chose to have a disgruntled customer. The lesson for others is: DO NOT USE THIS COMPANY!
After I wrote the above review, I had another plumbing company do the work, drama free, for ¹⁄₃ of the price quoted to me by John C Flood. They were trying to rip me off.

Save your money. These folks only want to replace everything. They don’t want to fix anything. Did good job on replacing disposal, however.
Toilet would not flush, their logic was to just replace it. I did some research and found I needed to remove the calcium build up at the bottom of the toilet where the water comes into the bowl. I used CLR. Voila, I saved $ 500.
Save your money, do a bit of research and buy CLR for any calcium build up. Problem solved in 10 minutes.

I had a bad experience with John C Flood. I called them to repair my gas furnace. The guy showed up and tried to troubleshoot. He got lucky and furnace started working. He didn’t replace any parts or anything and changed my $ 100 + $ 59 service charge. The furnace broke again after 4 – 5 hrs. I called them again the next day. Two guys came, one of them was a technician and the other was a salesman. They tried to sell me a new furnace. I think they should not have changed me $ 100, as they didn’t do anything to fix it.
Not a happy customer.

Never using them again. I had them install a garbage disposal, in which they failed to properly do so (more on that later). Two weeks later, the dishwasher broke, so I had the same guys come out. They said the dishwasher was done and that I had to replace it, which I did. After replacing the dishwasher, it still was not working so I had John C Flood come out a third time, in which this time they fixed it. Apparently the original garbage disposal install did not remove the knock out plug, which means the dishwasher does not drain at all).
So as a result of their improper installation, I paid an extra two service visits (they charge $ 150 just to come out and purchased a new dishwasher). I called Mark Crooks, their service manager. They seemed reasonable and checked with his servicemen. After calling him back (it appears Mark never will make the first call), he accepted fault and asked what they could do. I asked for a full refund of the unneeded two service visits which I thought was very reasonable). He asked that I provide that in writing so he could get approvals.
On Nov 4, I send him all the proper documentation. No response.
On Nov 14, I call him again, and he said he was not doing anything. I re-​send the documentation again.
On Dec 2, I call Mark Crooks again, Still nothing.
It is clear to me that Mark and the company have no intention of ever making this right so I will no longer use them again.

i am very disappointed in the service i have received. the technicians themselves werent that bad, but the management is horrible.
long story short, they had to order a part for me, and after they installed it ($ 800 total), the problem was still recurring, and they agreed to fix it. I am still waiting for that to happen. They are terrible about returning your phone calls. Pat, the manager, is particularly guilty about that.
I would not recommend this company.

Stay away from this company. They are unreliable and do not do good work.

Listen to the overwhelming reviews and stay far, far away from this company. This is one unscrupulous company that will flat out lie to their customers. I called them up b/​c there was no air coming out of the vents in one bdrm. They told me they would come out and look into it for free. As soon as I heard free I was suspicious. So I asked the guy if when he came out he would want to see the bdrm and the basement where the duct work was. He said yes to both. Once he got here, he asked to see the problem bdrm. Once there, he looked around for literally 5 seconds and hands me a pamphlet on ductless air conditioning. He tells me it will be $ 6000 to do one bdrm. Never went down to the basement, never resolved my problem. I still have no idea why air is not coming through the vents – total waste of my time.
I was so unhappy w/​this visit I called the *same* # I called to schedule the appointment, this time to complain. I’m not an idiot, I know I called the right #, but the manager (unfortunately I didn’t get his name, he was a real piece of work) told me this is the DC #, and I probably called the VA # the first time, b/​c they have a 202 # as well. YEAH RIGHT! He also told me they don’t even employ anyone named Randy (the name of the guy that came out), and they don’t give out pamphlets. I knew this guy was lying through his teeth. I waited 5 min, called back and got a different guy. Instead of telling them I had a complaint right away, I asked if they employed a Randy, to which he said yes. Of course they do, b/​c I was calling the same # the whole time!
This is such a shady company! That «manager» lied over and over to cover their butts as soon as he heard I had a complaint. Do not use this company. You will end up having wasted time and energy and feeling very frustrated!

Terrible customer service… stay away. The required us to prepay a part ($ 850) in December, then never ordered it! In February we cancelled them and used another plumber. It is April and they STILL have not issued a refund for the part that was never ordered. The head of service doesn’t return calls and actually hung up on me twice! Never use.

Two parts to the review. First: the technician was excellent, knew his business, was on time and competent. He was very likable. I would give him a 5.
Second part: The John C. Flood website says $ 59 for first visit. I priced the disposal they were installing on the internet. the cost in all outlets was $ 85-​$ 100. When I spoke to the dispatcher, I asked if the «soup to nuts» price was in the mid-​$ 200s. She said that sounded right. When the job was finishing up, we asked the price and it was $ 460, which they dropped to $ 415. I complained that the conversations didn’t match. Pat, the manager, told me that I had two choices. I could pay the price OR he would tell the technician to re-​install the dead machine and leave. We had no options. The technician said that he has told management that the pricing on the site is misleading and that he gets a lot of complaints from people when they get the total. I would give them a 1 for full disclosure.
Bottom line: they came immediately, did the work right, and their website misleads users to believe that they are cost competitive. You can ask all the right questions, get what you think are the right answers and still end up with a huge bill.
Jeri E.

I don’t understand all the bad reviews on here. I always use John C Flood for our plumbing and electrical and they are great. Always respectful service workers. They do a great job. I will continue to use their services.

Stay far, far away from this company. We had them come in about a year and a half ago to do some work in our bathroom. Our floor was uneven and it was causing a leak from underneath our toilet. Flood was supposed to come in, level out the floor and then re install the toilet. First of all, they showed up at my home at 7am without an appointment. They say that they receptionist called me but she never did. I was on my way to a job interview so I had to leave them at my home alone. Big mistake. When I arrived home, the repair was done and the leak was fixed but they didn’t install the toiled correctly so that half of the plywood flooring they installed was showing. They also tracked grease all over my carpet and left the bathroom a mess. I called to complain but never received a reply.
Well now the toilet is leaking the exact same way as it was a year and a half ago. Turns out they didn’t repair it correctly at all, they just made a temporary fix (so our new plumber told us). We called Flood to speak with them about it and all they said was «Well, our work isn’t under warranty.» That’s it — no apology, no offer to fix it, nothing at all! Seriously, stay away from this place. Their customer service is just as bad as their work.
PS: To be fair, we did have one of their plumbers come out a few months ago to fix a running water issue and he was fantastic. He even showed us how to fix the problem ourselves in the future. But with the exception of that one person, this company is a no go.

I read all the bad reviews, but I think they did a great job. I worked with a guy named Damon and he was awesome, thorough and loves his job, from what I could tell. Honest, too.
He only just worked here this afternoon but so far, so good! He had to remove and replace my toilet, so it’s fine now.

I recently wanted to have an electric tank-​less water heater installed in my condo (Stiebel Eltron). I had a technician from John C. Flood come out and review the current setup and electrical service connections/​panel. They told me that they would have to completely upgrade not only my unit’s service panel but the other residents panels as well just to install the unit. They quoted a rough figure of 8K-​10K (that opened ended) just for that portion of the work; exclusive of the tank-​less heater or installation itself.
During the process I had many other firms come out to review the project. All of which told me that John C. Flood was way off the mark. I ended up contracting Mister Sparky (301−449−0644; to complete the electrical line requirements) and Grayton Plumbing (202 544‑4366; to install the tank-​less water heater). I was very satisfied with their work and highly recommend anyone considering John C. Flood to speak with those firms first. All in the cost break-​down to completion was; electrical requirements 1500.00, water heater installation was 1475.00 and tank-​less water heater 625.00. I ended up ordering the water heater off Amazon as it was much cheaper then the quoted price I was given (all of the companies that came out offered a 2 – 3 year warranty on the water-​heater but their costs were about 1000.00 more than I could find online and the manufacturer warranty was at least 1 year).

I really hope anyone in Washington DC reads this. Look, do not, under any circumstance, use this company. They will rip you off.
I had them come out to my condo to check out my air conditioning that had stopped working. The gentleman told me he sent two people (including himself) to take a look at the unit. He told me that I needed to replace the entire unit and gave me a price of over $ 6,000. He told me that he was 60 years old and personally climbed up to take a look at it.
I called another company and had it fixed in minutes for a cost of $ 600.
I waited a few weeks before I called back and was told by this same gentleman that because of the many calls they were receiving, they had to send a plumber instead of an HVAC guy. Then he told me that he never went up to the roof to check it out because it was too dangerous.
When I asked if it was common to have such a discrepancy in price, he bumbled around until he was at a loss for words. Companies like this PREY on consumers who may not be savvy about this type of product.
If I felt that the BBB would do anything, I would report them, but unfortunately I feel Unilocal is better. Again, do not use them.