Kaiser Permanente Northwest D.C. Medical Office Building

Absolutely horrible lab personnel. I went to go take a urine test and as I approached the desk the woman did not acknowledge me at all. I stood there for a good 3 minutes before she said anything.
Her «what?»
Me «oh i need to take a. – interrupted by her»
her-​” i need your ID! «
at this point she still made no eye contact and grabbed my I.D. and pointed me to the bathroom.
As I came back to see if I needed to do anything else, all she did was put her hand up while looking down as if she did not want to be interrupted.
I have never experienced this kind of rude behavior in a medical setting. I will be going somewhere else from now on. Awful place.

Kaiser absolutely fucking sucks! It’s by the far the WORST medical insurance company I have ever been with. I have spent over an hour on the phone trying to make an appointment and have been disconnected 3 times. 3 times! And each time I have to re-​call and a machine answers the phone! I am so disappointed in your service. Absolute trash.

I signed up with Kaiser in Oct 2014 and I am extremely disappointed with Kaiser Permamente the organization. My bill has never been sent to me on time — and then they blame the DC Health Benefit Exchange. Their customer service, if you do get to speak to someone after being on hold for 30 min, is exceptionally bad. Rude staff. I’d give them half a star.

I’ve been to 3 other kaiser locations and I have to say this location is hands down the BEST one! The staff is always attentive and helpful… in particular a gentlemen named George (he is the front desk receptionist)! He’s always extremely accommodating, whether it be fitting me in for a last minute appointment, getting back to me right away, and the best part is that he always has a positive attitude!!!

This place is astonishingly efficient while maintaining an open and friendly environment. I’ve been here twice — once to pick up a prescription that had been transferred from my normal pharmacy, and another for an annual appointment. Both times, all the staff I interacted with were friendly and very helpful. One thing that really bugs me with doctor’s offices is when they rush you… you know, when they ask, «Do you have any questions or issues?» while giving you the look that says, «Even if you do, I don’t have time for them.» That doesn’t happen at this facility, which is important, considering how hesitant people can be to share their concerns.
Making an appointment was a breeze (although I’m taking one star off for the website that never seems to operate properly), and they got me right in for an appointment, which was a refreshing change from other local doctors with insane waiting periods. The doctor saw me on time, and genuinely seemed to care when asking questions about my health. I definitely had the feeling that if I had needed to bring something up, she would have listened and addressed my concerns. I ended up with a prescription at the end of my appointment, that I picked up in the on-​site pharmacy with minimal waiting.
The other thing that makes this facility so nice? The décor is well-​done and the facility is spotlessly clean. I had my doubts about KP, but if these experiences are any indication, they may be my favorite insurance company to date.

I have never had a bad experience here, besides hopping up the stairs when I sprained my ankle recently. I have been here before, but when I went in to see internal medicine this past Friday for my sprained ankle, I was well taken care of. I’m not sure if I will get the name correct but an African American nurse by the name of Juanita (or it’s pronounced very similarly) was very innovative in fixing one of the handles for my crutches that had fallen off. She wrapped an ace band around the handle so it would be more comfortable and provide more friction. Innovative ideas like those impress me greatly. Thanks Kaiser!

I love coming here. The facility itself is on par with its Burke facility. It is a convenient location. Most importantly, they have FREE VALET parking. Only negative about that is that the garage is on a one-​way street, so you might have to go around the block to get to it, especially if you’re coming west on M St.