Kevin M Norris

In August, 2012, I contracted Kevin Norris to be my personal trainer. In our first meeting Kevin came across as very professional — he inquired about my fitness goals, reviewed my health history, and asked me to sign his client service agreement, in which he expressly stated his fees and cancellation policy.
After this initial intake appointment, Kevin cancelled our first scheduled workout session and no-​showed our next two scheduled sessions. I was taken aback by the circumstance and asked him to refund the $ 1560 I’d paid in advance (for 24 sessions @ $ 65). Kevin stated that he could not reimburse me as he’d already spent the money and pleaded that I give him another chance. Feeling little hope for recouping the money I’d laid out, I agreed to move forward.
Over the next three months, of our 24 scheduled sessions, Kevin delivered 12, cancelled 7 (with advance notice), and no-​showed 5. Of our last 4 scheduled sessions, Kevin cancelled 2 and no-​showed 2. The no-​shows were particularly upsetting and together with the excessive cancellations demonstrated not only a lack of regard for my schedule but also a lack of respect for our business agreement.
All of this is terribly unfortunate. While as a trainer Kevin seems to «know his stuff», as a professional he is unreliable and untrustworthy. And when I asked for a refund, he proposed repaying me at a rate of $ 75 per month, in essence turning me into an unwilling lender and earning no interest on my money, which he now holds hostage. I have filed suit against Kevin in DC Small Claims Court, but truth be told I expect I will not be repaid.

I’ve known Kevin as a personal trainer since 1995 and I owe him a big «Thank You!» for his help in getting myself in the shape I’ve always wanted and also for his insights, advice and guidance related to nutrition and discipline. What I like about Kevin’s product is consistency and sustainability. I have always admired Kevin’s professionalism and acute sense of commitment to his clients’ goals. Kevin always strives to deliver the best value to his clients and he is extremely successful in doing it. I highly recommend Kevin to anyone who wants to have their body and mind aligned with their most ambitious goals in their life.

I started working out with Kevin about 5 months ago and his training skills are helping me realize my physical goals. I leave every training session feeling super energized. I highly recommend Kevin if u r serious about your body.