Kyong’s Cleaner and Alterations

I’ll provide as little of my own commentary as possible, and just describe my experience here.
In early April, on a Saturday, I brought five pieces of clothing in for alterations (2 pants, 1 sweater, 2 shirts). I was told I could pick up my clothing the following Saturday. Since I was traveling, I came back in two weeks later – one week after my pickup initial date. I was given 2 pairs of pants, but told that the other items were not ready. I asked when I should return, and I was told at the mid-​end of next week. I came back the following Thursday, and I was handed my sweater, but told that my shirts were not ready. Understanding that this was a busy time for them (prom, graduation, etc.), I asked them to call me when my two shirts would be ready.
I never received a call. So I called them on May 19^th asking if my clothes were ready, and they told me I could pick them up the following morning. When I arrived, the clothes were still not done. I was traveling that day, so I sat and waited for 15 minutes or so until they finished up on my last shirt.
As I was walking out with my shirts, I noticed that one of my dress shirts – which had a 2-​inch rip around one of the buttons – still had the same rip that I had asked them to patch. I walked back in and explained that my shirt hadn’t been repaired, and they informed me that they brought the sleeves up 1 ½ inch. Why this happened I’m not sure, because the sleeves were perfectly fine. Alas, the $ 65 Banana Republic shirt was ruined.
I chalked this up as an honest mistake, and asked them how they’d like to proceed. They offered me $ 30 on the spot. I politely said no, and they offered to try to fix the shirt and promised to call me in a few days.
Well, another week went by – no call. So I called them once again, and they informed me that the shirt didn’t make it, and they would discuss reimbursement and get back to me. No call. I showed up the following morning and they promptly cut me a check for $ 50. This does not include the $ 12.99 that I paid to have the shirt patched, which I was never reimbursed for.
I’m a pretty easy-​going customer. In fact, this is my first Unilocal review ever. But the lack of professionalism and common courtesy that I received here was astounding. The fact that they tried to lowball me with a $ 30 offer was the cherry on top, really.
On the plus side, the owners are nice people, and did do a good job on the other pieces of clothing that I brought in. Even if it did take a month and a half.

I brought a bridesmaid dress that was too small. I was worried that nothing could be done about it, but Kyong worked her magic! She ordered fabric and took out. She is so talented and was able to make sure she added just the right amount of fabric, where it would still keep its form-​fitting shape. The price was reasonable, too, given the amount of work. She can get busy, so I would recommend giving yourself as much time as possible — in my case, it took about 3 weeks. She is very accommodating and friendly, and I would definitely use her again and recommend her to friends.

I ordered a jumpsuit and when it arrived the fit was all off. I did a Unilocal search for a place that could work their alterations magic, and totally discovered the perfect place with Kyong’s! She asked me to try it on, did a fitting and promised to have it ready for me. When I picked it up it was PERFECT! Who knew a random Unilocal search would result in a lifelong customer!

The best alteration company I have ever been to! I brought in a romper that was too big in the mid/​waist section on a Monday and went to pick the romper up on that following Wednesday. She altered it perfectly, however my zipper kept popping (had nothing to do with her work, just a cheap zipper). The seamstress was so nice, she offered to stay late pass their closing time and put a new zipper on there for me since I needed it for that Thursday. They were so awesome that they even let me leave, go to my nail appt, and come back to pick the romper up that same night staying open past their normal business hours. I have never received the type of awesome customer service that this place provided. The jumper with the new zipper and alterations was PERFECT! They have a customer for life!!!

I brought a dress here on Monday for a super last minute hem. When I put it on, I’ll be first to admit it was a little snug. Without me even saying anything, she offered to let it out in the chest area, and when I told her I needed it by Thursday she assured me it was no problem. I’m walking home now, dress in hand and it could not be more perfect. I am eternally grateful and would recommend them 100% of the time, every time.

Reasonable prices, fast and good service!

the owner is so nice, great service

We love going to Kyong’s! She does excellent work — both cleaning and alterations and is the nicest person in the world. We’ve used her for dry cleaning both men’s and women’s clothes and alterations for formal dresses. I recommend her to all of my family and friends in the area.

I couldn’t agree more with the other reviews that this is a fabulous business to frequent — the owner is so friendly and lovely and the work they do is excellent!

Always very friendly and convenient. Quality of cleaning is excellent and they even tailor! Would recommend to any looking for a new dry cleaner!

Took two pair of jeans to get hemmed and they did an excellent job. They were also able to finish them earlier than expected, as I’d requested. And, when we stopped by w our dogs one evening to ask a question about having a jacket altered, the owner graciously offered our dogs a delicious treat! How sweet.

Fast and friendly service, priced about the same as every other place in the neighborhood. I’ve been going here for about 5 months now and have had shirts, pants and suits all dry-​cleaned here, and I’ve always been happy with how everything has come out. Highly recommended.