Lofft Construction

Positives:
— Best offer we received from five companies.
— Overall good quality.
— Stayed within budget.
Negatives:
— Company boss hard to reach /​sometimes not available for weeks.
— Many conflicts between boss and subcontractors, as other reviewers have suggested.
— Offensive messages after work was done. Conflict with subcontractors seems to spill into relationship with client.

The finished product turned out fine, but I was not happy with communications with the company. I do not recommend Lofft.
Alex is a nightmare to contact … there are three phone numbers you need to call to try to talk to him.
In addition, the contract stated that work would be completed to code and that we would be provided with stamped engineer drawings. Getting the stamped drawings was a challenge; Alex claimed that we had them when in fact we were provided with an unstamped draft. Not only that, the drawings were wrong! The
measurements were off, which resulted in delays and extra work.

What we were told would be a two day job turned into a one month job with a lot of mishaps, people not showing up, and additional damage to our first floor ceiling and walls due to an unexplained accident. Everyone that I spoke to was nice but I found Lofft to be really hard to work with/​plan around and at the end we just paid them out of exhaustion and frustration. I would shop around before choosing them.

Lofft helped to make our «fixer-​upper» into a dream home.
The company took our vision and made it reality. The craftsmanship is top-​notch. I couldn’t be happier with the final product.
Lofft can manage large and small projects. We know because we’ve worked with them on a wide range including:
— opening up and completely renovating the kitchen
— restoring 100 year old floors and stairs
— adding a bathroom to a master suite
— refacing existing bathroom and bedrooms
— picking out high quality tiles and laying the tiles
— painting
The pictures speak for themselves!

Erick and Rolando did a great job renovating our bathroom. It turned out beautiful… the tile work is excellent. They had creative solutions to any issues that came up — when we were short on one type of tile for the shower, Erick made a design suggestion that I believe looks better than what I had originally planned. They were very considerate and nice and we couldn’t have been happier to have them around. My two year old loves them and said «where are the guys?» every morning after the job was done.
I like this company because the quote was fair and they are honest and take pride in what they do. It is nice to see a successful company where everyone works hard from the top down.

I really wanted to give them a better review, and likely would have if the only work they completed was my living room. However, they also worked on my bathroom which was a complete disaster.
Let’s start with the good. They were super quick, within a week of selecting them as my company based on their value– they were right in the middle on price and got good Unilocal reviews– they were at my home doing work. They took down the Styrofoam crown molding and chair rail the previous owner had installed and patched and painted the walls in just a couple days. The work looks great and I am really happy with the level of service they provided on this project.
They also re-​built my back stair case, which looks good is was definitely done well. No complaints there.
On to the not so good.
I chose an olive green color for the kitchen and, while it’s a difficult room to paint, there are several areas, between cabinets and around the edges where they didn’t finish the job and there are patches of white.
In the bathroom, I wanted my medicine cabinet to be recessed and had already purchased one. When they came to do the estimate, I was told that installing the one I purchased in the location I wanted was no problem. When the worker installed the cabinet, it was surface mounted. When I inquired as to why it was surface mounted, I was told that the cabinet wouldn’t fit as a recessed cabinet. By this time, I had already moved a few other things around in order to accommodate the medicine cabinet where I wanted it. Also, I then had to go find a new medicine cabinet to have installed. This left holes in the wall, which they patched, however you can see the difference in the wall where the patched parts were and where– it was not smoothed out very well and now drives me crazy.
Additionally, One of the reasons I hired a professional to come in was that the previous owners had done some terrible repairs to the walls and left them lumpy and ugly. Instead of fixing them, Lofft just painted over them and I had to ask them to come back out to fix it. While they did fix some of the areas, they left many of the lumps still on the walls. Since they had done more work, they had to get more paint to cover where the second round of repairs in the bathroom (on my dime, even though if they would have done it the first time we would have had enough paint) and since it was a new can, mixed on a different day, the shade is just a bit lighter than the rest of the bathroom, instead of repainting the whole bathroom, they only repainted parts, so I now have two different colors in the bathroom and one of my walls is two different colors, with a distinct line where they stopped painting.
The worst part about the painting is that the second time they didn’t bother to cover the bathroom when they painted and there is now paint all over my fixtures– bathtub, floor, sink, everything. There was even pint and mud on the rug in the next room where they had to walk in and out to get to the bathroom.
Finally, they installed new fixtures for me, including a towel rack and a toilet paper holder, but failed to anchor them into my wall. So now, 3 months later, I am unable to use either because they are pulling out of the wall. The worst part is that they require a tool to install that I don’t have, so I can’t even take them off the wall and properly anchor them myself.
All-​in-​all they did the work I asked to be done, just not all of it was done in the professional manner that I expect from a professional company.

Overall, I’d recommend Lofft Construction for your home renovation projects. Lofft is an honest and fair company, and they definitely want to make sure that their clients are satisfied with the end product.
I had initially provided a Unilocal review for Lofft and gave the company 1 star. I had Lofft renovate my studio in 2010. I picked them out of the 10 or so bids because they came highly recommended and provided the best mix of value and services. However, after the team completed the work, I didn’t feel like the job was complete for various reasons, resulting in the 1 star review.
Since then, I’ve been in contact with Lofft and I showed them all of the things that I wasn’t satisfied with. Unfortunately, when the work was completed in 2010, I never did a walk through with Lofft for various reasons, so this could be considered a delayed walk through. Anyway, Lofft agreed to fix the items that I wasn’t satisfied with, and they are scheduled to complete the work later this month.
I’m also happy to report that the person that had worked on my place back in 2010 no longer works for Lofft. Therefore, anyone considering Lofft for future projects can be assured that they will not go through the same issues I had to go through back in 2010.

the final bathroom we remodel its really nice.
they made a special resin sink that looks raw and very trendy at the same time. lofft made a goos add to the initial design .
thanks
g

I had a wonderful experience with Alex. Prompt and reliable estimate and performance. They reconstructed steps leading to basement, repaired water damage to wall and damage to brick covered parking area. Very reasonable rate. Would definitely use again.

We used Lofft Construction to remodel a small (8×5) bathroom. Almost everything that was done in the bathroom was done incorrectly and had to redone once, if not twice. We had a toilet leaking into the floor below, the sink was installed off kilter, the threshold to the room was broken by the workers and had to be replaced, the grout on shower floor completely cracked, the shower itself was leaking into the floor below, the tile on the threshold to get into the shower was unstable and cracked. There were several times when things were patched up to hide mistakes in workmanship. For example, cracks in grout can not be repaired with caulk. Needless to say this was a long (over 4 months) process. I only wish that I had the experience as the review below. Although, I’m sure it was very frustrating for them, I think it saved them in the long run. I will never use this company again and I will tell everyone I know not to use them.

One star is generous.
My husband and I had Lofft Construction come to our downtown DC house 10 days ago to give an estimate for some work we needed done to our basement. The gentleman who came, Leon, was friendly when we met him and was easy to talk with. We both got a good vibe from him and felt like we would be treated well with Lofft. WRONG.
Leon told us we would have a written estimate in our inboxes in a matter of 2 or 3 days. When Friday (day 3) approached, and still no word had come, I called Lofft to see what was going on. The person I spoke with said that no one was in the office, and they didn’t have any of our information on file. They gave me Leon’s cell phone to call, and call I did, leaving my cell phone number as well as my husband’s, expressing that we were anxious to receive the estimate. Another week has now elapsed and NO WORD.
Not only have we not been contacted, we have tried multiple times to contact Lofft to receive some guidance. One person told my husband that Leon, our estimator, was out on vacation (interesting, as he had promised us an estimate…). I have nothing against people going on vacation — I fully embrace it! — except when they promise me something in a specific time frame. ANYWAY, we called again when he was supposed to be back. (odd that NO ONE else in the office could be of help) Let me preface that — there is a ⁵⁰⁄₅₀ change that when you call, someone actually picks up. My husband called 4 times earlier this afternoon and no one picked up. On the FIFTH try, he reached an employee who assured him that yes, the estimate had in fact been emailed to us yesterday! Which is odd… because…neither one of us has received it. (we wrote down both of our emails for Leon)
Anyway, so much time has elapsed and we have been given so much run-​around that we would never go with Lofft even if we were to get the best quote from them. Unprofessional in the highest.