LOFT

I’ve stumbled into this store twice now, once yesterday, and once several years ago. I was impressed both times!
I’ll start with the service I received. I’m the type of shopper who appreciates having someone near by to answer questions without «stalking» me around the store and trying to up-​sell me. Hello WHBM… SO Frustrating! Loft employees do not participate in this practice and I appreciate it greatly. There were plenty of ladies around to help me but I never felt pressured. Awesome!
The store itself is well organized. I was there during a 40% off sale and it was very crowded, but it was still easy to move around and see the merchandise.
The clothes are of good quality and fit nicely into my everyday wardrobe. I would say it’s a great place to find business casual clothing as well as weekend wear.
While I stumbled in on both of my visits, my next one will be purposeful.

YIKES!
My review is for the staff there…
1.) I was looking for a shirt that was on the manikin
but no luck. So I asked a gentleman who was working where it was — he came back and showed me the petite version saying this is all they had. While sill looking around I found an entire section in the front of the store (manikin was towards the back) — and while checking out I made a point to share with him that those shirts had been in the front window. He promptly said «oh they must have been tucked away!»…um no they weren’t. As a customer I’m not as familiar with the layout as employees are– so I expect them to know their way around better than me– especially with the «New items» like this shirt!
2.) while in the dressing room I asked for two garments in another size… the young lady came back with the pants and said she was going back for the shirt… about 15 minutes go by while I’m waiting for this shirt, and I’m thinking she must be digging to be super helpful. NOPE. She actually never came back. So when I exited she was there folding clothes and I gave her the garments I didn’t want– and she proceeded to say «oh we didn’t have another size in that shirt». Well it would have been nice if you would have told me while I was waiting in the dressing room.

Loft is my go-​to place for professional clothing. There’s great selection, and it comes in petite sizes! I do a lot of my shopping from Loft online (and there’s almost always a sale going on!). Sometimes the clothes that I order don’t fit perfectly, so I’ll bring them to this location for a return. The customer service is amazing — five stars. The sales associates are friendly and do the returns without any problems. I have returned items that I bought with a receipt, and gift items that I’ve received without a receipt. The return policy is very clear and fair, and the sales associates are also very knowledgeable about the policies if you have any questions. The only reason this store doesn’t get five stars is that the check-​out always seems understaffed.

The line was 5 people long with only 2 cashiers who each had a customer. The other 3 staff members ignored the line and kept straightening clothes. I had been standing in line for ten minutes when the woman behind me asked how long I had been in line. I told her «They just lost my sale because I have to be somewhere in 5 minutes.» and set my 3 items down.
I was even thinking of applying for the store credit card… Not any longer if this is how they treat customers!
The 50% off your entire purchase was nice, but not nice enough to wait in a long line and watch other salespeople clean up instead of help you!

Nina, the manager at this store, is really great to work with. She took care of my return in an incredibly professional manner. Nina is clearly incredibly knowledgable regarding LOFT’s policies but keeps customer service a priority. She also seemed very supportive of her staff! She let one of her cashiers go on break and took her place to assist me.

10 Stars for customer service! I recently purchased a loose knit sweater on clearance for $ 20 which was an awesome deal! Only when I wore it, it began to snag on almost anything– bras, boxes, purse, etc. So I went to return it (without tags or a receipt) and I was ready to put up a huge fight when they offered to give me store credit for the sweater at its current price– which was still $ 20. Holy cow! So needless to say, I am super impressed with their generosity! This location is also really close to my work which makes for a great browsing lunch.

This Ann Taylor Loft location just always seems so small to me. And sure, it probably actually isn’t small. And the sales associates seem unconcerned and not interested in offering help. Maybe it’s just the days and times I go. This location will get the job done, but when given the choice, I’d prefer to go to another location.

No one talked to me when I was in the store, which I was fine with, since I didn’t want to make pleasantries with anyone. So I can’t comment on service.
However, I thought Loft prices weren’t supposed to be so lofty. Come on, even with a 40% sale or a BOGO, for the quality of the materials, I am better off shopping elsewhere although I did see things I liked.

This is one of the best stocked Lofts I’ve been to in DMV. I went on a Saturday afternoon after a hair appointment in search of navy pants for work. Sometimes, I just get tired of wearing black. It’s rare, but it does happen. Unfortunately, I felt like I was doing Black Friday shopping, where you have to grab the first thing that remotely looks like what you’re looking for that’s in your size because people are all on top of you looking over your shoulder. Then you realize those pants you’re clutching to your chest are in fact a shade of purple, and not blue. Gahhhh, Table flip! Except, you can’t reach the table to flip it, because its such a cluster****. As you ponder how you’re going to inch your way slightly closer to complete said table flip, you notice something out the corner of your eye. A pair of navy, yes navy pants, and two whole rows of them. You frantically search for your size, and lo and behold they have three pairs to choose from. You grab, you smile, you go to checkout where they wont even crack a smile at you and you secretly worry the cashier may want your pants for herself. You learn the pants are 40% off, because everything is 40% off today. You smile, and cherish those pants as you wear them to work on Monday. That is, until you realize they’re way too long, and should’ve bought ankle length.

A SALE! I go in with my breakfast in hand eager to catch a bargain on the summer stuff. First off I don’t want to spill my frappacino so I seek out a worker swiftering the floor. «Excuse me», she doesn’t turn around, «Excuse me» I repeat .“I hear you” she snaps back still not facing me. WTH is her problem I wonder to myself. «I’m wondering if I can sit my drink down so I can shop hands free?» I ask. She sighs and say, «yeah somewhere over there (as I walk towards the counter) as long as it doesn’t spill. That’s the idea; Where is bag check when you need it? I think to myself. „Just make sure you don’t forget it,“ she adds. I find some cute stuff. No one is helping or greeting. A male worker comes in and loudly complains about not wanting to work with any colors! Is he a window dresser? I wonder. What a surly crew. so early in the morning. I find a table with about 7 scoop neck t shirts on a table that reads $ 6. scoop neck t shirts. I choose one When I get to the register, I’ve noticed I have a petite skirt and one of the $ 6 tshirts. I put the skirt back, because I’m not petite sized. At the register, I wait for my shirt to be rung. It comes up $ 17.» What? I thought it was $ 6″ I ask. No, it says scooped neck t shirts. Yeah but this has a scoop neck, No, it has a design on it. But its on the same table. This banter goes back and forth. Then I decide. Nope this isn’t the customer service I want to pay for. And I don’t forget my drink. Surly, bitches. Don’t come to work if you don’t want to work.

A great Loft location to browse and buy. Despite being in Chinatown, it is never (except during holidays) crazy busy and the staff do a great job manning the floor, cash registers, and dressing room. Since it is just a short walk from my home, I come to Loft more often than I’d like to admit to browse the newest arrivals (and my favorite section — sale!). There is always SOMETHING on sale and their coupons are ever-​flowing.
This store in particular merits 4 stars in my book for excellent customer service on multiple occasions. Once, I bought a wool sweater/​cardigan right around Christmas. I wore it exactly once — on a car ride from DC to Boston. When I took it off, I realized that there was a hole in it — and not along a seam, so I have no idea how it got there. I took it back to Loft and explained what happened, but that I loved the sweater and wondered if I could just exchange it for another (I figured this was a long shot). The cashier didn’t know what to do so she called the manager, who — without a second thought — told me to go over to the table where they were on display and to pick out another of my choosing. As simple as that! Another example — I had received an item as a gift — sans gift receipt — that wasn’t really my style. I brought it to this Loft location and explained, and they credited me full value. I know some stores and employees would give customers a hard time for situations like those, but the employees at this Loft have customer satisfaction as #1 priority, and I like that.

I’m a super-​huge Ann Taylor and LOFT fan. Their styles are always attractive and versatile (meaning day to night, school to work to going out, etc.), and the sales are always fantastic.
As a previous commenter said, the petites section isn’t that huge, but then again, there aren’t really any stores with sizeable petites sections in Gtown – in fact, LOFT has one of the larger ones. The waits for the fitting rooms also aren’t longer than at other stores. They’re definitely shorter than the ones at, say, J. Crew or Anthropologie.
The customer service at this LOFT location is incredible, people are always very willing to help and I was literally asked if I was finding everything okay 12 times during my 45 min in the store.
Only downside: they, unlike many other stores, do not give discounts for clothes with defects. Hence, four stars.

I love Ann Taylor Loft, but this is one of my least favorite ATL locations for the following reasons:
1) Long lines for the dressing rooms, esp. post-​work.
2) Very limited sale section.
3) Tiny petite section.
4) Long and narrow dimensions of the store make it feel crowded and hard to navigate even when pretty empty. But it’s usually crowded, making it even worse.
I’d much rather visit the Silver Spring or Dupont Circle locations, which are larger and never as crowded. Just sayin’.

I have a love/​hate relationship with the Loft. Love, in that every time I come in here I find something that falls into both categories of Fun and Fits Well. Hate, in that despite their frequent sales I always manage to spend more $$$ than I intended.
But if you’re like me and only go clothes shopping a couple times a year — I HATE shopping, I mean REALLY hate it! — I suppose this periodic bank account blow-​out comes with the territory. Even then, you could do a lot worse than buying a chunk of your wardrobe here. Prices are generally reasonable even before the frequent sales.
I went a bit nuts during the most recent Snowpocalypse snow-​in buying sale items from
, and ended up with a bunch of things to return. I decided to make a foray over to this store as an excuse to get out of the house. I was pretty thrilled to find a bunch of new spring clothes in stock, just in time to shake me out of the winter blues and remind me that despite the three feet of snow on the ground, SPRING IS COMING!
I left with two pairs of new pants, a great summer cardigan, a couple colorful new spring tops for work, a versatile layering cami, a cute sweater dress that was on the 50% off rack, and of course some coupons to entice me back later this month. The employees are always friendly at this location, but there was one guy who was particularly helpful and upbeat on this past visit. He was very good-​natured about the fact that I was returning a ridiculous number of online purchases (that is what happens when you are snowed-​in and stir-​crazy), and at least the returns provided a little funding for my new purchases. Another great shopping day at the Loft!

The Loft is my favorite place for petite clothes since I’m a shorty (5’2). Their dresses always fit me well although their petite jeans are just a tad too short with heels on. Just a solid choice for nice tops, sweaters and dresses that you can wear for work or even going out. They also have great sales.

An additional 30% off everything already on sale? Umm hellloooo, Ms. Taylor, here is my credit card. I’ll take that dress in coral AND black.
: Wearing the coral dress today :
I love the compliments :-)
This location is well stocked, well organized and has a very friendly, helpful staff.

One of my favorite conservative, but stylish with a slight sexy edge/​clothes –that-​fit-​right kinda places! I tried on a winter coat yesterday that was screaming, «BUY ME NOW!» I didn’t.
And now I regret it. I dreamed about that coat last night. I was walking down 7^th Street in this coat with a pomegranate margarita from Rosa Mexicano in my hand and everyone who saw me was SO jealous!
A girl can dream, can’t she?