Maidpro

We have had Maid Pro for the last six months. Our apartment, after a very nasty fire and remodel, is VERY easy to clean. I was generally happy, for the most part, with Liz and Wendy. Having resigned myself that they work on ‘Latin Time’ they were both friendly and willing to do as I asked. Today, was the final straw. Maid Pro sent me two seemingly very nice young people. They were supposed to be here an hour. After a half an hour Monique announced they were leaving and left me with the 49 check list, completely checked. I would say, conservatively not half of the list was completed. In fact, how could they in a half an hour?
When I called the office to complain, Philip didn’t seem to know who the gentlemen, who came with Monique, was who «cleaned» my house! They sent me, I assume, someone not bonded by the company!
I…am…FURIOUS…to say the least, and will never use this company again. Neither should you.

My experience with MaidPro was an absolute disaster, minus the one semi-​bright spot, which is that the owner, Phil, was very communicative and nice and did seem concerned that things weren’t getting done. That being said, this business is a complete and utter disaster, with no accountability.
I scheduled MaidPro to come do a cleaning after we moved out of our 6BR group house because our landlord required it, paid $ 175, and chose the $ 50 extra option for them to clean the fridge and cabinets upon the landlord’s request.
Day comes, and they are more than an hour late. I have a flight to make so I had to leave, but left a note confirming the key areas to get to (bathroom, kitchen, cabinets) and trust things will be fine. My roommates and I were moved out at this point so we didn’t immediately follow up to ensure the cleaning was done– like most reasonable people, we assumed that when you pay for a professional service, it’ll be done.
A few weeks later, I see on my credit card statement that I wasn’t charged for the cabinets and fridge so I called. Phil confirmed that they had not cleaned the cabinets and sent them back to do it. Annoying, but whatever, things happen, and he was very nice about it. He sends them back. Around the same time a second charge for $ 175 appears on my credit card, which Phil also takes off after a phone call.
A week after that, my landlord visits the house for the first time post-​cleaning and calls to say the bathrooms are still dirty. The house has been vacant and there are no tenants so clearly it was never cleaned. The photos he sends clearly show toothpaste residue on the sinks and mold in the shower. I call Phil, Phil apologizes and says his maids said there was construction going on in the house so maybe that made things dirty again, but he agrees that there should not be things like a dirty shower and toothpaste residue if they had done their jobs. He sends the maid back, and at THIS point, I’m like there’s just no way they’ve still screwed this up so assume all is well.
Next, the additional charge for the cabinet cleaning finally comes through, but it’s for $ 80– more than the $ 50 I was supposed to be charged. I call again, leave a voicemail, Phil never gets back to me on this. I still have not been refunded for that, but I’m not bothered enough to argue over $ 30 from halfway across the country, so I let it go and am just happy to be done after what is now a month of calling MaidPro regularly.
Not sure what happened after this point– my landlord said he was there when the maid came and she told him they were not told to do the bathrooms… despite the fact that they had now been there three times and the explicit purpose of her last visit was to clean the bathrooms. Unbelievable. So the bathroom was never cleaned, and my landlord ended up taking another $ 70 out of our security deposit to pay for someone else to come and do it. So we are now $ 100 in the hole. Take your money anywhere else and save yourself the hassle.

I called MaidPro to schedule a cleaning after moving into a new apartment. The initial call directs you to a call center, not the local office. This would be fine except the person in the call center didn’t seem to know much about their local services. I asked where the office was or where I could drop off a key, and he didn’t know. He also wasn’t able to answer basic questions like how long a typical cleaning is for a house my size. He was polite and gave me a quote, telling me to look out for a phone call from the local office scheduling my appointment. During this call, I gave him my address (twice) and contact information. We also scheduled a tentative visit, to be confirmed by the local office.
A WEEK later, I received an email asking from the local scheduler asking for payment information and telling me my appointment for the next day was confirmed. Why would they confirm an appointment without speaking to me first? Especially since they called with less than 24 hours to go. I followed up by phone (leaving multiple messages) asking a few questions and received zero response, so I cancelled the appointment. The next morning, one of their workers called me to tell me they were outside, and that they did not know my exact address. First, I cancelled the appointment. Second, I provided my address multiple times during process and yet they still didn’t have it. In any event, I let them know that I had cancelled the appointment earlier because I hadn’t received a response to my calls.
I am not satisfied at all with my interactions with them. They are unorganized to say the least. I cannot attest to their cleaning skills, since they did not clean my house, but I will not be scheduling another cleaning with them to find out. Especially after reading these other reviews.

We gave this place 3 chances. First time they showed up 2 hrs late without any explanation apology or even a phone call. They did a mediocre job at that and left many things untouched until I pointed out to them the dust and dirt. We decided to give it a second chance and they came on time and were more attentive to detail. But once again 3^rd time as bad as first. 45 minutes late without ANY apology or notice as we sat here and waited.
They didn’t even vacuum under the couch or think to move the couch over to clean underneath until I pointed out the layer of dirt and dust. They literally cleaned around most things instead of moving them over. The fridge wasn’t wiped down until I asked. None of the mirrors were cleaned in the hall, living room, or bedroom.
Would not recommend. I could have done a better job myself. People are nice but service is not reliable or thorough.

I hired MaidPro in November of 2013 to do a bi-​monthly cleaning of my large 4 bedroom, 2.5 bath house. We had a very shed-​dy lab and needed a cleaner ASAP. Their first cleaning was fantastic. The quality did go down a little bit after a few visits and there were times when I was completely unsatisfied but MaidPro made it right. They sent a team back and got it done. I recently hired the team to do a ‘move out’ clean up — to get our security deposit back. It took the team 4.5 hours and cost me $ 300 but it was well worth it. Philip is easy to talk to, receptive and friendly. It’s not the cheapest service there is, but they worked with us to satisfy our needs. We weren’t the easiest customer, so I really appreciate that.

I just had this company send a team out to my boss’s Mother’s house who just had surgery and needed someone to clean the home since she could not. They arrived and left early. They did not diligently clean the home and when I called to have them return and complete the job, they did not stand true to their make it right free of charge policy. On top of that, they admitted that they had a follow up appointment scheduled when I NEVER MADE THE APPOINTMENT FOR THEM TO DO A SECOND CLEANING! I had them cancel that because no one should be charged an arm and a leg for a cleaning service that does not leave your home imaculate.
I wanted to like these cleaners but sadly, customer satisfaction is not high on their list of priorities, and neither is genuine hard work. Do not call these people. They will disappoint.

They were 6 hours late twice, during the time I sleep before work. I have found large muddy prints on the walls. They have missed mopping once and rarely clean furniture. The price they charge is way high for the service level.

Don’t buy a gift certificate as it may not ever arrive! I purchased a gift certificate for Christmas for my daughter and it was never sent. I called both the local and corporate office to rectify and four months later they still have not sent a gift certificate. The local office in Va is very unhelpful and say you have to call corporate. Corporate isn’t helpful and doesn’t answer emails or phone calls.

Unfortunately what was a good service has turned REALLY bad. Steer clear unless you want a service that doens’t show (despite the fact that you schedule them before you go to work and they still have not shown 30 minutes after their due time and needing to get to work), can’t otherwise be reached when you do need to schedule and has a national call center when the office can’t be reached for which you leave a message with and never receive a return phone call. Customer service is not in the vocabulary of this business.
I first started using the company and was thrilled. I actually still love my cleaners, Herbert and Danillo, and wish I could hire them separate from the company. If you do choose to go with the company for some crazy reason make sure to request this duo.
In choosing the company be wary of price increases. Just finished doing by taxes for last year and noticed that my starting rate was $ 79 but somehow after a couple months has crept up to $ 129. I realize I signed up for bi-​weekly service but when you can’t reach them to schedule or they schedule the wrong day I don’t feel I should be penalized.
Long story short, Management sucks and for your own interest steer clear of this inadequately managed and over priced mess of a cleaning company.

So… desperate to have my house cleaned after I originally fired maidpro for not showing up, billing me anyway and double billing me — I foolishly rehired them this week to clean my condo.
Cleaning was scheduled for today.
Imagine my unsurprise when I came home to find out that they weren’t here. So, once again, I’m firing them — only this time for good.
If you’re looking for a reliable cleaning service, this is *not* the company you want.

Sooooooooo dissapointed. My current roomates had moved out and wanted to do a cleaning before my new roomates moved in. There was all of a couch, dresser and kitchen table in the entire house. She did a great job on the bathrooms and kitchen, Ill give her that. It wasnt until she was finished that I realized there was still so much dust everywhere and none of the walls were even wiped off. With nothing in the bedrooms and the carpets cleaned the day before, what was she doing upstairs for 2+ hours? Then there was drama with the payment. Next day, I called and explained my dissapointment. Phillip (owner) was willing to have someone come to the house and re-​clean. I was impressed by his customer service, and happy that I would get the complete job I paid for. Re-​scheduled for the next Saturday with Juan… and no one showed up. Really… really!!!

One word… Incompetent!
I decided to try my first service in mid-​April. The good news is they were able to book me on short notice and two people did show up to clean. I had a coffee and came up after their time was up. I found a very «on the surface treatment», not a deep clean anywhere, not much on the hands and knees scrubing of the kitchen area or the bathroom. More like a swiffer clean. I asked one cleaner to do a little more in the bathroom, pointed to a few spots, and she «did» but I didn’t notice much difference. I gave them a good tip (thinking it was just me being picky) and started to think twice about why I dediced to pay for service. I felt the service value didn’t match the price. I was charged $ 75 for a studio (initially…read on).
The real trouble comes on the admin end. Apparently my card didn’t go through. Not because there was no money in my account, but because they typed in my card numbers wrong-​we finally learn! And no one contacts me until June about this with a threatening call «we will need to take next steps.» I received no voicmails, no e-​mails, no letters to warn me about this problem, but I received several calls from their number with no message (I later learn it was them). They call me in June, and I say there must have been a problem, and I read the last 4 numbers of my card to determine which card, then the a-​ha moment comes, the card was typed in wrong. Then the phone drops. I try to call back and I get a machine. I wait and expect to get a call from them and no call. Then a few hours later I call and am put on hold for four minutes. I call and call until I get someone on the line again. And then I check my bank account, I’m charged $ 85 for cleaning my 0 bedroom studio!!! Now I want to call an make contact with them, I try and try until I get someone on the line. Finally after a lot of ahhh ummmms, they say they will refund the $ 10 (it was their errors after all!). This place really needs to get organized!

The owner of the company is very attentive to his clients. Although there were errors and confusion, he has gone above and beyond to fix the issues.
The first cleaning was amazing, the second was not as great, but I am going to give it another go and have a feeling the cleaning will be stellar. I think he is trying to revamp the company and everyone deserves another chance.

I wish I had read these reviews before hiring Maid Pro. The cleaning they did was fine, and unlike others my crews showed up on the appointed day each week. However, about a month ago they left my front door unlocked after a cleaning! I of course complained and said I expected this never to happen again, and I demanded a new cleaning crew. I was told this was a bad mistake and it would never happen again, and they would assign new cleaners. But then today I came home to find my back door unlocked and ajar after they had taken the trash out! I have been using the AM office of MaidPro, I live in a high crime area, and I obviously sent them an email this evening terminating their service immediately. If you value the safety of your home, I suggest not using Maid Pro as they obviously cannot get it together to reliably LOCK YOUR DOORS after leaving.

Horrible, horrible, horrible.
Once I came home to my air conditioning being turned down to 50 degrees — the lowest it goes. Maybe they were hot in my apartment from cleaning, but come on! At least remember to turn it back to 72 before you leave! A few times, they didn’t come at all when they were supposed to show. Then, after I cancelled the service, they still charged my card.
Don’t bother calling the main Maid-​Pro Franchisor to complain, they’ll just pass your complaints to nowhere.
Seriously the WORST company in the area.

STAY AWAY PEOPLE.
They had cleaned for us about 3 times until things really went bad. I had two tickets to a completely sold out show, which of course went missing after they cleaned. I let management know, and they told me to fill out an insurance claim. Nine months after purchasing a replacement set of tickets for twice the original cost and submitting the claim, you guessed it… nothing.
But the worst thing they did was charge for a cleaning appointment that they never showed up for. After disputing the charge, the credit card company said that they received information from Maidpro THAT THEY HAD BEEN THERE and the charge was confirmed. After calling their management and getting the run around where I was told to hold or even hung up on several times, I realized I might as well cut my mental losses and just forget about it.
So in summary, if you need your place cleaned, don’t call these idiots.

Maid Pro cleaned my 1 bedroom for a move out last year. As I’m just in the market for a new maid service and browsing around on Unilocal,I thought I would let people to know that Maid Pro is not reliable. Although they showed up in a timely fashion and the apartment was already empty (making it exceptionally easy to clean in my mind) — the job was disasterous, particuarily considering that I paid over $ 125 for it. I’m not sure if they just didn’t care because it was a move out (although had they done a better job I would have likely recommended them in the future or used them currently) but, the carpet wasn’t even vacummed and a large stain was left in the middle of the living (that was not there previously) — likely due to a dirty mop of some sort. The walls, baseboards, nothing was wiped down — it seemed like they took windex to the countertop and that was it. Even my real estate agent who did the final walk through with me noted that it was one of the worst jobs he had seen and specifically asked for the name as someone «not to use.» Thankfully because I was able to show a receipt for the cleaning, I received my full deposit — it was definitely not due to the cleanliness of the apartment. Go with someone else, don’t waste your money here.

Do NOT give this company your credit card information! We have been trying for months to have an unauthorized charge removed from our credit account to no avail. This is not an honest vendor.

The first visit was pretty good so I decided to have a
second cleaning done a month later.
They missed or just skipped with the vacuum
and they never mopped the floors,
and that was the main cleaning that I asked for.
I was disappointed for the price they charged.

Two cats and a busy work schedule drove us to hire a maid. After throwing the question out there to fellow Unilocalers, we gave MaidPro a call. They charged a little more for the first visit, saying they like to get things ultra clean, then follow a regimented cleaning schedule thereafter. I came home giddy like it was Christmas, expecting an immaculate house only to find an averagely clean house. They hadn’t actually washed the floors, and when my entire apartment is all hardwood, it was very noticeable. After a phone call they made it right and gave me an extra hour free the next time, where they indeed cleaned the floor.
My spotless bliss was slowly being taken down a few notches after each visit, when I would notice something new had been broken. At first it was just part of our french press, being run thru the disposal, then it was a few wine glasses from my under counter racks missing in action… The final straw was a few months in, I noticed one of my boyfriends ship-​in-​a-​bottle sitting there on its little patch of plastic ocean, sans bottle. It’s possible that our cats knocked it over, cleaned up the shattered glass, placing it neatly back on it’s shelf… but my suspicions lie with a clumsy maid.
After that, I canceled our maid service, and am still on the prowl for the right graceful person to clean our apartment.