Mattress Discounters Tenley Circle

Quick review. I called to purchase a bed frame.
Me: Hi there, may I speak to someone about getting a quote on a metal bed frame?
Store: huh?
Me: I am looking to purchase a bed frame, can you tell me how much that will be?
Store: What do you need?
Me: A bed frame. Metal. The mattress sits on top. I did call a mattress store right?
Store: yes, this is a mattress store. Did you want to pick that up here?
Me: Yes sir.
Store: okay, let me see if we have anything.
5 min on hold later —
Store: we have one, its 130 dollars .
Me: okay that is outrageously expensive.
Oh and by the way, on your website it shows that one is ²⁄₃ the price. Its a shame, because I will need to buy several new mattresses for the house I am purchasing. Simple ask, zero customer support. I wouldn’t waste your time even for a phone call.

I had a great experience here.
Tony was patient. He answered all of the questions I had. He didn’t hard sell. He noticed when I was trying to make up my mind and left me to myself to figure it out. They were flexible with how I could pay. They deliver on Sundays (Mattress Warehouse does not). I comparison shopped between Mattress Discounters and Mattress Warehouse and felt like Mattress Discounters was willing to work harder to get my business.

So, I was lied to and misled by Mattress Discounters in Tenley. I read the great Unilocal reviews for Mattress Warehouse in Tenley but got confused when I saw the Mattress Discounters two blocks away. I couldn’t remember which mattress store got the great reviews but I remembered that the salesman that was mentioned in all the rave reviews was Clarence, so I walked into Mattress discounted and figured if there was a Clarence, this was the place.
I walked in, asked for Clarence and was told it was his day off. Stupid me believed them and trusted I was in the right place. I bought a mattress from them and asked if it would be in sale anytime in the next 30 days. I was told NO. Of course, 10 days later I found it was on sale and had to return to get the lowest purchase price, which was a time consuming hassle. On my return I asked if Clarence was working and was told «it’s his. Day off». Turns out no one named Clarence works there but Mattress Discounters know about the Great salesman named Clarence at Mattress Warehouse, so they lie to trick you into thinking that you are in the place that gets good reviews. Did I mention that they screwed up my delivery– TWICE! Don’t get confused! The Tenley store with great reviews is MATTRESS WAREHOUSE, not Mattress Discounters. The later stinks!

Don’t go here to buy a mattress. The customer service is horrible. Go down the street to Mattress Warehouse and ask for either Jay or Clarence. They are superb! The saleperson here is just rude, not attentive, and just an ass. If you decide NOT to buy something from him, he’ll make a snide comment. The funny thing is that we ended up buying over 5K worth of stuf, but we went next door to mattress warehouse. We would have bought from here if the customer service was better. This place is horrible. Stay away! I would give it negative stars if that was possible. From the moment we walked in, we couldn’t get out of here fast enough.

I also tried to post a review about the mattress on their website, and it was never posted. I checked and the only mattress reviews are good reviews. Very shady.

There is no Clarence at Mattress Discounters he works at Mattress Warehouse which is right down the street :) he is amazing!

We purchased a mattress from this Mattress Discounters two years ago. It slowly developed a body impression/​sagging problem and it ultimately needed to be replaced. I was nervous about getting warranty coverage because the law tag was removed. I was also nervous because the mattress inspector that was sent out didn’t identify a problem using a test with a taut string. The central Mattress Discounter office denied our claim. Clarence, the manager took care of everything and got us approval for a new mattress. He helped us choose a new mattress. Clarence is a great salesman and manager.

I asked the salesman for the cheapest set in the store, as I can sleep on a rock and be happy… He sold it to me with the bed rails thrown in for either $ 200 or $ 100 total. I can’t remember as it was about 6 years ago, but the queen sized bed is still in great condition even with the 80 lb dog sleeping 16 hours a day on it.
Oh — and he let me and my friend jump on it before purchasing. Bonus.
I also remember asking him how many coils were in it and what gauge they were, to which he responded, «Do you really care?», and I thought for a second and said, «No.» Very efficient.

Maybe it was luck, but it just so happened that I needed a mattress the week that Mattress Discounters was giving a free box-​spring with the purchase of a mattress. And I needed both.
The salesman gave me all the information I asked for and spoke honestly. I was in and out, and I’ve been sleeping happily since my purchase (late September). They called when they said they would, and everything was delivered as scheduled.

If DC ever came up with a «greatest hits» album, the Eastern Motors jingle would easily be followed by «Have a good night’s sleep on us, Mattress Discounters!»
Living in the Northwest DC/​Friendship Heights area, to me this place seemed like the only reputable bedding source. Not only are they the only retailer I know of in the area, but with all of the locations and constant specials, even if they aren’t the only retailer, they make it seem like they’re the only one worth going to.
Sure, I bet Sleepy’s or the mom-​and-​pop bedding store back home will have better deals, but you can’t ask for better living in a big city like DC. Their website is easily comprehensible and keeps you up to date regarding sales and special offers. I went to this location to see which bed would best fit my needs, both comfort-​wise and financially.
The sales-​people were honest, and I went with what was their store standard — I needed something solid enough, yet comfy, and can give me a few worthwhile years. I was able to test out everything and anything in the store, and scheduled a delivery that fit best for MY convenience. Even better, the delivery folks were very reliable, and even came with the mattress (and box spring, frame, etc.) during the time frame we had scheduled!
This was the first bed I purchased, having slept on either my old bedroom bed back in New Jersey, or the infamous dorm «mattress.» It is also the biggest bed I have ever owned, having grown accustomed to the twin size for roughly 20 years. This bed was delivered to my apartment in Friendship Heights in September of 2005. Since then, it has survived me, the occasional female companion, other things not worth mentioning on Unilocal (wink), and just about two movings. I have had no complaints.
I’ve been having a good night’s sleep on Mattress Discounters for almost 2.5 years now, and I am definitely pleased with their bedroom performance. :)