Move Me DC

These guys have moved us twice in the last few years. The first experience was definitely better than the second.
When we used them the first time my only interaction was with the movers themselves. They showed up on time, were super efficient and moved everything without breaking anything. They worked hard. It did somehow take them a half hour longer than us to travel the 6 miles between apartments which I found suspect. All in all a reasonable rate and the end result was good.
My fiancé arranged the second move as well. When she spoke with the dude who runs the place he said the guys who show up might be wearing the shirts of another company they’d recently acquired or merged with. We repeatedly told them they couldn’t show until 9am because that’s when the freight elevator was available. They showed at 8. Whatever, they found some work to do to get ready. They were not as efficient as the first group. They got the job done, but it wasn’t like they were that much better than hiring straight labor help. The move ended up fine, but when you’re paying by the hour you want to see some efficiency and I didn’t.
Also, with the snafu over the start time I really didn’t want to pay for the time spent f’ing around trying to get my apt building to give us the elevator early. These guys didn’t stand around, but I had to direct them to help pack up the final few items. I was going to do that myself in that final hour I had planned and do it off the clock. My fiancé called the manager to get it squared away. He wasn’t useful, at all, and directed us to just talk to the guys moving us. We reached an agreement. I wonder if they’re more independent contractors than employees. Having read some of these other reviews about interacting with Greg I can see how that would happen.
I’d consider them again as the price was fair and the result was fine. I’d just try to be super clear up front about logistics and be prepared for something to change.

«I cannot wait until I can afford movers.» I think I’ve uttered this exact line at least 72 times in my life. My last move probably accounted for 50 of those. There’s a good chance you’ve expressed a similar sentiment if you’ve ever had to deal with the rigid standards of DC apartment loading docks and freight elevators, as well as the interminable wait times of Moving Truck companies. In fact, you can scroll down in my reviews and see my last bad experience with moving.
With that in mind, I heartily agreed with my girlfriend that we should just hire a moving company and save ourselves all the hassle and stress for her move two weekends ago. Sometimes I hate you Dramatic Irony.
We went with Movemedc based on a recommendation. She did all the necessary legwork. Signed a contract, got the agreement in writing, the confirmation email, etc. She also called a few days before the move and received another confirmation, and was told they’d be there for Saturday at 2:00 sharp. I helped her all week to make sure we’d have everything boxed up, and organized to make it as quick and easy for the movers as possible. Of course, Movemedc then shows up over three hours late. Three hours!
Naturally, this put the entire move in jeopardy. As everyone knows, a move is a delicate operation that requires coordinating and scheduling with several different entities at once. (friends, neighbors, elevators, loading docks, traffic, parking, etc.) Well, maybe not everyone, since Movemedc casually asks if it would be okay to reschedule. Reschedule! One does not just reschedule a move, just as one does not simply walk into Mordor.
The worst part is the reason they were three hours late. It wasn’t a flat tire, or a crazy accident on the Beltway, or a personal emergency for a mover. Nope. The owner of Movemedc simply booked us for the wrong day. After three separate and different forms of confirmation, two of those being written. He never once looked down and said «Wait a minute, I have a truck reserved for next Saturday, but according to the contract, email confirmation, and client phone call, it’s actually this Saturday.» Nope, completely oblivious. Congratulations Movemedc, you’ve set a new standard for incompetence.
I still can’t wait for the day I can afford movers. It will be fast, easy, and hassle-​free. Because next time, in my idealistic fantasy world, I’ll actually find a moving company that can use a Calendar properly.

After last week’s Tea Party rally in DC, it’s evident that America is divided. And quite obese for that matter. We all have contrasting opinions but one of the few issues that unites us is the universal hatred of moving. And moving companies. I hate to write scathing reviews, especially of a place that came highly recommended, but really I have no other choice.
I received a confirmation email confirming my move and I also called the week of the move to ensure there would be no problems. The day of the move, no one showed up. I called Greg, the manager to ask what was going on and was told I’d get a call back. 20 minutes later I didn’t hear anything and called again. Greg, the manager informed me there was a problem and that there would be a delay and that he was working on getting a truck to me. He would not admit what the problem was but that he was working on it. He asked if I could reschedule the move. Of course not you idiot. After dicking me around for a bit, I asked him point blank what happened and Greg admitted that he had scheduled me for the wrong day and that he was doing his best to get a truck to me.
While waiting for the truck, I had to plead with my new apartment building to extend my time slot at the loading dock as well as pacify my old apartment building for going over my allotted time. The delay also forced me to miss a family obligation. This truck did not arrive until 3 hours and 15 minutes from the scheduled start time. My contract had included two movers but I made the suggestion to Greg that a third mover might speed things along. When the movers did finally show up they were efficient but I was still seething over the mistake.
Their website touts their service as «quick» and will «create a favorable impression with your new neighbors», and will «save time and money». In this case, it accomplished none of those things. I hired a mover for the specific reason of having to avoid the stress and hassle of moving. And for wanting my friends to not hate me by helping me move in 90 degree weather.
After the entire debacle I was still charged full price even though the move was completed almost 2.5 hours after the contract indicated. While the company did not charge for the additional mover, I still felt it was unfair that I was paying full price for a contract where the terms were not fulfilled. When I contacted their quality officer, I was promised a response in 2 days time. A week later I received a response that paying for the third mover (which I would not have needed but for their carelessness), was «beyond what any other company in our industry provides.» Well, your industry sucks. Sucks balls. Further, they made a point to indicate that my contract did not promise a «no later than start time» but just an «approximately.» So «approximately 2pm» actually means 5:15. To quote the illustrious Cee-​lo, Fuck you!