Paul Shin, MD

A Different experience than my first one. I arrived 30 minutes before my appt but was seen on time. He spent more time with me and listened. Though he did step away to get information for me and stepped in to see one or two other patients before he came back.

GREAT Doctor. Incompetent and rude staff — it is certainly unfortunate to see such a high quality physician being staffed in such a way. You have to stay on them to get anything scheduled and don’t expect a call back. Frustrating situation given the sensitivities patients face when seeing Dr. Shin in the first place.

My fiancé has a sperm analysis done at their office to submit to my infertility doctor. We needed the results faxed to me so I could bring them to my doctors appointment. We submitted the note saying to fax the results to me. I had not received them 3 days letter so I called back and they said they could not be faxed only mailed to patients. By then I was upset because they could of told this to us 3 days ago. I agreed to have them mail it but now had to move my dr appointment to the following day to allow time for the letter to be received in the mail.
Well when we received the letter they had misspelled my name in the history. had my fiancé’s age wrong saying he was 41 when he is 32 even with his birthday being in the title of the letter. And the icing on the cake is that it said he never submitted a sample for test. REALLY?
my infertility doctor now does not want to proceed with our cycle this month because she does not believe that a dr will make that many mistakes in a letter and that we are trying to hide his results. So i just lost on hundreds of dollars of being monitored and medication I cannot even use now. I submitted a letter to them and I am hoping someone cares enough to at least call me and apologize. The doctors were amazing but we are going to have the results done somewhere else because their office associates are not professional what so ever. I wish I could give 0 stars for the office staff.
note: Dr. Shin was amazing this is no reflection of him. he gets 5 stars!

My husband had his first appointment with Dr. Shin last week and he was very impressed. He has great bedside manner and he instigated looking more deeply at test results and treatment possibilities that our previous doctor had glossed over. Would definitely recommend him, especially if you are dealing with male factor infertility issues.

Just the best
He makes you feel comfortable… explains the issues well… and is knowledgeable. What more do you want?

I’m a current patient of Dr. Shin and have had a good overall experience with him thus far. He has great bedside manner and is very easy to talk to. He is very knowledgable. I take 2 stars off because of incompetent staff and horrible wait times on the phone and in the office. They really should fix this as he is a 5 star doc with a 0 staff scheduling staff.

Dr. Shin performed a surgical procedure on me that had me quite nervous for months leading up to the procedure. He totally put me at ease upon meeting him. Furthermore, the recovery turned out to be a peace of cake. I also found it pretty easy to schedule appointments and talk with staff about billing.

Everything was great, from beginning to end. We were seen immediately (at our scheduled appt time), and Dr. Shin explained EVERYTHING. He seems to be extremely knowledgeable, which he should be, but he even knew specialists we had seen in other states. Very friendly, and he took his time to make sure we understood what he was telling us. It was a short visit, but we felt very comfortable with him in that short time, and I would definitely recommend him.

Need a urologist? Ok. you will find one here. Need a urologist who actually cares about your schedule as much as he expects you to care about his? Fuggedabowdit.
Bottom line: 50 minutes late first appointment. No doc, no nurse, no apology. but we stayed. 30 minutes late second appointment. No doc, no nurse, no apology. This time we walked out. I grant you one star, for good magazines in your waiting room – your saving grace, since waiting is basically what we did.
The Details:
My husband (and I) made two visits to this office. The first one, we were 20 minutes early for our appt. Surprisingly, we were escorted to an exam room within 10 minutes of sign in… and we were pretty darn impressed.
(«Wow, they’ve got their smoozle together!»)
We sat in said exam room, waited and expected the doc/​someone to show up within 10 minutes. Tick, tick, tick… and we now figured, well, if we can’t be done early, on-​time is ok.
(«Well, it was a good start anyway! On-​time is alright by us. No one promised a miracle!»)
Ten minutes go by. Another 20 minutes go by. By now the doc is 20 minutes late. Doc wizzes by «I’ll be with you in a minute». Um. ok.
(«Ok, maybe this is just a bad morning. Invoke OM, namaste.»)
30 minutes, 40 minutes. No doc. No nurse. No apology. No consideration that maybe the two professionals in the exam room #2 may actually have to go back to work in order to earn the money that is going to pay for this appointment. We talk to the staff. «He is very busy this morning.»
(«Ok, but are we at the airport? You know, overbooking is equally annoying there, too!!!»)
Doc finally shows up. No apology or acknowledgement of the delay. Business as usual. He does his thing. We leave. («A little arrogant, but we will give him one more chance.»)
Hubby goes back for a follow-​up appointment this morning. Waited 30 minutes, asks staff why the delay. No response, no apology, no acknowledgement that his time is important. And this time, no early whisking away to an exam room. No Doc. No nurse.
(Hubby calls me, «I’ve been waiting 30 minutes. I’m leaving.»)
Dr. Shin, Staff, you have some serious time management issues going on. We weren’t the only ones left waiting. Your UVa «charm» will not help you when you can’t even apologize for the mismanagment. (I know that «charm», I’m an alum, too.). I grant you one star, for good magazines in your waiting room.