PNC

I opened up an account with PNC about a year ago. I’ve been to this branch a handful of times and it has been perfectly fine. A review of PNC in general (with a couple references to this location):
The good:
1. No ATM fees. If you use another bank’s ATM, PNC will reimburse you. Going overseas? Ditto. Can’t say the same of Bank of America, that’s for sure.
2. Branches are open on the weekends, including this one in Adams Morgan. And when I mean open, I mean all day Saturday and a reasonable amount of time on Sunday.
3. I’ve never had to wait more than a minute or two in line at this branch plus a couple others I have gone to in Columbia Heights and Penn Quarter. The Adams Morgan branch is generally pretty quiet and efficient. It’s so quiet that I wonder why PNC hasn’t closed it down yet (and keeping my fingers crossed that it doesn’t).
4. Friendly customer service. I’ve had to call PNC a couple times and they’ve been very polite and been able to effectively help me.
5. Free money transfers to non-​PNC accounts.
So why not 5 stars?
PNC isn’t national. Obviously this is not a problem while traveling (due to no ATM fees), but if I were to move back to CA (or some other western state), I’d most likely have to switch banks.
Also their website isn’t ideal. Sometimes it loads rather slowly.
Overall I’m quite happy with PNC and have no complaints at all about this PNC location.

There’s been alot of changes at PNC. Customer service is really not so good, friendly but as helpful as a brick wall. My first overdraw in two years, it’s by 10 dollars, is my last purchase AND the phone balance said it was still a positive balance after said purchase AND I made a deposit the next day…3 charges for $ 34 and 6 for $ 36 for a grand total of $ 318 bringing my -$ 12 overdraw to -$ 330. Now I’m a reasonably well educated person but I cannot for the life of me figure out a logic to their methodology other then maximizing charges. I’ve already opened a new checking account and will be closing my PNC account ASAP.