Q Q cleaners

Advertise a shirt laundry service for $ 1.85, but it’s only for men. I dropped off a button down for laundry and saw that they were going to charge $ 5.50. When asked why, they said it was because it’s a women’s shirt, and women’s shirts don’t fit on the machine so have to be ironed by hand. I’m 5’11. When I pointed this out, she said it was because of the fabric. (It’s cotton.) When I said ‘this seems kind of sexist’ she responded: «I know, right?»
Seriously. These people are clowns.

I went to Q Q for about a year without any major problems. Then I had my winter coats cleaned. After I had them cleaned I didn’t get them out for a few weeks since it was warm enough not to use them. The gloves that I accidentally left in the pockets for both coats were gone. I called them and visited the store and they were completely unhelpful and blamed me for leaving the gloves in the pockets. 1 set of gloves was a very expensive pair of Italian leather gloves. No apology, no acknowledgement that somebody must have taken them. Then I noticed that the leather on the sleeves of my wool coat was ruined, as well. Clearly, I am never going back there.

This is my go-​to dry cleaner. I have only had good experiences there in the 2+ years I’ve been a customer. Even after I moved from Col Heights to Mt Pleasant I decided to go out of my way to take my clothes here. I tried both of the cleaners in Mt Pleasant and both ruined/​faded items on my first visit. I think Q&Q’s strength must be that they have a plant on-​site, because I’ve always gotten my clothes back in great condition and they have worn well over time. I won’t take my clothes anywhere else!
Also, the 24-​hr drop off service is awesome! No extra charge for getting your clothes back the next day!

Dropped off relatively clean shirts; came back with black marks.
Did not get a pie stain out of a navy suit
Inconsistent service; not particularly friendly

Q & Q has a super convenient location and also offers a 24-​hr drop-​off service. They are pretty expensive but otherwise I have no complaints about their dry cleaning service. They’ve always done a good and timely job.
However, I do have a problem with their alterations department. The tailor (s) here have ruined three of my dresses, which are now all beyond repair. The first was a simple hem gone terribly wrong/​short. The second should have been a simple fix of the sleeves, which were also too short. Finally, regrettably, I came for a third try and received another tragic hem repair. I should have known better and never gone back after the first botched alteration but this place is SO conveniently located that I couldn’t stay away. I have finally learned my lesson and will never bring anything here for alteration.
I would not recommend that anyone bring any of their clothes here for alteration.

This place is HORRIBLE. If this review saves any of you from experiencing the horror of this awful dry cleaner, then I’ve done my job.
I dropped off about $ 420 worth of clothing to be dry cleaned. They had it ready for me two days later, which seems great. Right? Wrong.
When I picked up my things, there were blue/​black stains covering everything! Like even on the inside lining of clothes, these stains persisted. In addition, they had broken a number of beads on a silk shirt I had only worn three times. These stains/​damages DID NOT exist when I dropped my items off; however, of course it was their defense that the items arrived this way. They even laughed in my face when I stated that they were 100% wrong. Finally, after 20 minutes of arguing, the manager offered to return the over $ 60 I had paid for them to make my clothes dirtier and redo the job. Fine.
I come back, and the stains are STILL on my clothes and the silk shirt is riddled with holes. He said that they did the best they could. So the best they could was to further damage my items? Awesome. When I told him I wanted to be reimbursed for the cost of my damaged items, he laughed in my face and told me to call a lawyer.
Best advice: if you value your clothes at all, avoid this place AT ALL COSTS. It’s TERRIBLE.

I don’t usually write reviews but if I can prevent you from the poor customer experience I consistently received here, it’s worth it. I endured the rude personnel’s impatient demeanor for a few trips because it is a block from my place. Long enough to confirm that putting the customer last is the rule, not the exception.
If I’m going to be charged high costs for mediocre cleaning, there are many nearby businesses who will treat me better — and probably do a better job. QQ sets the bar rather low in both regards.

I have taken my dress shirts to this dry cleaner a few times. In the beginning, everything was fine, just as every other dry cleaner generally are. after my 4^th or 5^th time, I noticed a shirt I was wearing had two holes in it and I knew it was from the dry cleaner but it had been too long since I picked it up so I just left it at that. Went back, picked up another set, a day later found my expensive dress shirt with a long cut on the sleeve. When I spoke to them about it, the front asian lady was blowing me off telling me it happens. That is fine, it happens, now either fix it or pay for it. She refused. I still had the tag and and everything on the shirt and she did not care. Does not surprise me because she is generally rude everytime I pick up and drop off.
Point being, they do not care for their customers at all. The business model is zero focues on customer satisfaction. She is an angry late 20s early 30s year old who works in her parents dry cleaner all day long, so it is clear she does not care about their clientele. Every other dry cleaning business, the asian owners are usually very friendly and happy to greet you.
Point being, STAY AWAY!!! They are overpriced and at least 1 of your outfits will either have a tear or stain.

This is one of the more convenient dry cleaners in my area, but I was not that impressed. I made the very unfortunate mistake of having expensive silk ties dry cleaned here. We are talking Versace, Armani, and Zegna level of expensive. The kind of ties that cost up to 200 a piece. A few of these ties got a little dirty — some food stains and the like. Not only did they look absolutely no different, but they were flattened and ironed out. The once plush, thick silk was now flat as paper. I was extremely upset about this. This is not how one treats expensive neckwear.
That being said, I have been happy with coats and shirts and the like that are cleaned well and pressed. They use a fair amount of starch in the collar, which I like. Maybe this detailed pressing of shirts is what led to my ties being so flattened out. Just bring the usual items to this place. Anything too fancy and you risk getting very angry.

they are VERY nice, however messed up drapes that we asked them to hem and add a trim to them. They still charged us the full price ($ 140) and did not admit to messing it up. Beware if you use them for anything outside of usual drying cleaning.

A good dry cleaner, convenient location. Would be nice if they had longer hours.

Minus one star for the unfriendly, if generally competent, standard dry cleaning services. After a year of going here because of the convenience, I’ve grown frustrated by the billing practices a previous reviewer notes: beware that sometimes a shirt you’ve dropped off for $ 1.85 laundering comes back with a $ 5.50 price tag for full dry cleaning and pressing you didn’t ask for.
Minus one star for the absolutely incompetent tailor. DO NOT GO HERE FOR ALTERATIONS. Wish I had seen the other user’s photo of the buttons on his jacket before bringing two suit jackets here to have the sleeves let out. At $ 30/​jacket, they came back with sleeves let out far longer than I’d asked for, improperly sewn back together (so that there were 2″ slits up the side of the sleeve), and with the buttons sewn back on crookedly and in different places so the buttons on each side of the jacket are asymmetrical. A lady with a sewing machine does not a tailor make. My mistake for having two jackets done in my first attempt with alterations there.
Finally, minus one star for the disgraceful customer service when things go wrong. I brought the suit jackets back to explain that I would need to now take them to a proper tailor to be fixed up, and asked for at least a partial refund or credit toward future dry cleaning. I was told that they’d be willing to try again — but why would I want someone who obviously does not know what she’s doing to inflict further damage? They flatly refused to provide any sort of credit or refund, even after admitting the job had been totally botched. And they suggested that if I was not happy, I could take my business elsewhere. What kind of small business says that, particularly to a regular customer?! At least they made the choice an easy one. I won’t be back.

I wanted to like this place, but after 3 bad experiences (in a row!) with their billing practices I’ve decided not to return. On each visit I brought 15+ shirts to be laundered and pressed. Each time they pulled out 1 shirt and charged me $ 5,50 for hand pressing, without telling me. I guess shame on me for not checking the receipt before I walked out, but each time I never got far from the door and returned to ask why. Reasons given: 1. A snap on the shirt, 2. The shirt was too thin to be put on the press; 3. The waffle pattern of the shirt. Really?!? I’ve been dry cleaning these shirts for 3 years at a different cleaner without incident.
Con 2: The length of time it takes to get clothes back. 5 business days?!? What!!!
Pros: The man and woman behind the counter are very nice.

These guys were friendly and did great work until they stained my pants after I dropped them off for cleaning. They tried to remove the stain, but when they couldn’t, and I asked for compensation for the pants they ruined, they refused. That’s the last time I’ll be frequenting Q&Q.

I took my $ 140 suit coat there to get ½″ taken off the sleeves. The coat I got in return looked like they let a 6 year old sew buttons back on. They thread looks like crap and the buttons aren’t even sewn in a straight line. Yes, they offered to try to fix it but I was so furious that I did not ever want to mess with them again. I will never, ever take a single item of my clothing to them again. Oh, and it cost me $ 27 dollars just to get the sleeves hemmed too. RIP OFF ALERT.

This used to be a Georgetown Valet but was taken over by new owners sometime in the last few months. This is honestly the best dry cleaner that I’ve been to in DC. The couple that owns the place is very friendly. They do a great job on my clothes. Also, items can be ready same-​day or next-​day without an additional charge. This is hard to find in DC. The work is done on premises so the chance of something getting lost is pretty slim.
I used to go to the OXXO cleaners next door but found the service to be rude there and them to be incredibly expensive. Try this place out. You will like it!