Quest Diagnostics

Seriously the rudest people I have ever met. They also don’t answer the phone. I can’t explain how unpleasant these people were. And no one sits at the desk, so if you have a question expect to wait until they feel like coming out.

They were very friendly. The location wasn’t busy. But — after I rearranged my entire schedule to get there and have the test done, THEY LOST MY SAMPLE. Really, really frustrating.

I had probably what was the most lovely two phlebotomists I’ve ever had this past week. They worked wonders for drawing blood from my strong one year old, and it was no easy feat. I would recommend them strongly to any parent that needs this done. Obviously it is not enjoyable per se, but they were lovely and as good as it gets.
We also walked right in around 11am and were seen right away.

Seriously. Sitting here since 11:15. They have taken 1 person back in 30 min. Lobby is filling up

So, initially when I walked in there were like 6 people sitting in the waiting room and no receptionist. So I immediately thought «oh great. I’m sure I’ll be here for an hour at least.»
But surprisingly enough, 2 technicians were so efficient I was out of there in 20 minutes.

Both of my visits have been positive. I was seen at the time of my appointment. Staff was cheerful. The phlebotomists did good draws. Quick and only a little sharp sting.
On my third visit I had to wait 20 minutes past my appointment time but the stick didn’t hurt even the tiniest bit and the tech was very friendly and even remembered from the previous draw two months earlier.

Very understaffed and slow. I waited over an hour as a walk-​in. As I waited, people who made appointments were served ahead of me, up to 40 min after their scheduled appointments times. Avoid this lab.

It’s an old office and there is no receptionist. It felt like the waiting room in hell. I have a lot of sympathy for people who have to go there more than once. My favorite part was the placard that explains how the service is going to be terrible then «thanks patients for choosing Quest Diagnostics.» I don’t think anyone would voluntarily choose this place. Avoid this place if possible.

I beg to differ with the negative reviews about Qwest on 19^th.
I recently had transplant surgery, and have to go for lab work twice a week before 9 AM. Fasting. Hungry, up early, peeing in a cup, being stuck with needles– not the way I’d prefer to spend my morning. But Sharon (and the other staff) at Qwest make it as proverbially and literally painless as possible.
I have always been taken promptly (at or before my appointment time)– the longest I have ever waited past my appointment time is 5 minutes. Unless you’re going to show up 15 minutes before they open at 8, I would *not* go without an appointment. They only have two phlebotomists and usually the mornings are pretty busy. I always find it slightly entertaining when people show up at 9 AM without an appointment and bitch about the wait– I know sometimes making an appointment isn’t possible, but treating the staff like crap and glaring at those of us with appointments who get taken before you isn’t going to help.
(HINT: You catch more flies with honey. Catch my drift?)
I’ve always found the staff to be very professional and accommodating. When a doctors’ orders have been filled out incompletely or incorrectly, they make an effort to contact the physician to clarify the order. Additionally, they treat me like a person and always ask how I’m feeling post-​transplant.
I’ve given 4 starts instead of 5, because I think they could benefit from a receptionist. The phelobotomists also check people in, so if they are both in back with patients, no one is at the window– this seems to cause unnecessary ire from the newcomers, who seem confused by the «Sign in and Have a Seat» procedure.
Let’s face it. No one likes getting blood, urine, or stool drawn. It’s just not anyone’s idea of a good time. But if you go to Qwest early or make an appointment, and treat the staff courteously and smile, I bet you’ll have a good experience.

I’ve been to this collection center twice now and both times I’ve had excessively long waits. I tried making an appointment. It did not help! I still had an hour plus wait and they took people out of order. Also the front desk staff is not very professional. I was told that I could not get a copy of my lab test results unless my doctor had written it on the prescription. So not true. I went to the K Street location and had a totally different experience. The professional staff there gave me the proper form and even though I had no appointment my wait was about 15 minutes. The locations are only four blocks apart but there is a very real difference! Bottom line — stay away if you can.

Horribly understaffed. Waited more than 45 mins past my appt time. Staff are cranky because they are overworked and having to deal w/​folks like me who are upset having to wait way beyond their scheduled appt time. Complete mess!

They told me to «go» into the cup.
I did, twice. #‘s 1 and 2. For the record — unless you enjoy a mess (and I mean, hey, if that’s your thing, then cool) — go #2 first.

Don’t even think about doing a walk-​in for this place. Call to make an appointment, unless you enjoy waiting more than an hour. It happened to me, and I can’t even complain — it was my fault for not making an appointment. I was getting bloodwork done and my total wait time was 1 hour 20 minutes. Pee tests take priority over bloodwork, it seems, so plan accordingly.

I went to urinate for my employer and had an appointment. I had to wait 15 minutes past my scheduled appointment to pee and the person handling my pee afterwards wasn’t very friendly… but can you blame them? The have my pee. Overall, it’s very accessible to Pot Belly’s.

I was sent to get a routine blood test after my doctor’s appt which was in the same building and saw that the Quest lab had just closed for lunch so had to trek back in an hour. However, once I was inside, I had virtually no wait and was given great care when I let them know that I sometimes feel woozy after getting my blood drawn. Nice, professional staff.