R Street Self-Storage

We stored here for about a year in 2008 – 2009 while moving. Couldn’t have asked for much more in a storage space… the price was right, we were able to use their free truck to move in, security seemed good, and we were always easily able to access our storage unit when needed. Never had any problems with payments or paperwork.

I am under the impression that most, if not all, self-​store businesses are corrupt, but these folk do seem worse than most.
In addition to everything Chris C. said (I’m the other half of the «us»), these guys are slow, rude, and just plain unhelpful.
I’m almost willing to concede that they really did lose our move-​out slip. Almost. But there was video evidence of me physically handing the slip to one of the staff there and the bossman refused to look at it. Hmm. Anyway, if they really did lose the thing, that would make them just incompetent instead of incompetent and crooked. But if they’re not crooked, why did they ask me to back-​date a move-​out slip? Double hmmm.
Avoid at all costs.

Crooks. Avoid at all costs.
They offered us a half-​off promotional deal, sounds good, and when we actually showed up they insisted that we had to get their ($$$) insurance in order to qualify for the (nationwide, corporate) deal. Of course this wasn’t in the fine print.
So we were firm, and whaddaya know, one clerk-​sneer later that «mandatory» insurance charge went away.
We only wanted the unit for a month. We told them our move out date at this time.
Fast-​forward to move-​out day. They tell us that they «lost» records of our initial payment, and that they couldn’t close us out until we re-​paid the entire fee. Ha ha.
Again, this was smoke and mirrors, and the lie quietly disappeared a few minutes later… only to be replaced with another one: they had again «lost» our move-​out notice. And the only way we could settle up was to pay four weeks extra.
Of course this turned into an offer to cut us a «deal” – pay only five days and they’d let us off. Five days at the full, non-​discounted, exorbitant rate, that is.
Isn’t it *their* fault if *they* lost it?
Obviously, we had a bad experience. You will too. Avoid these shysters.

I just moved my stuff in, and so far, so good. The staff has been really helpful, returned calls right away and seem to give a straight story and really tried to make my move-​in easy, also gave me a 2 month half-​off deal and a reduced rate for having a concrete pole in the unit. Note that if you miss 1 month’s payment, they start lien proceedings and will auction your stuff like, now, so be wary especially if you will be traveling or have any sort of uncertainty in your life. However, the facility is great and pretty easy to get to, with excellent truck access, even for a large moving van, which can be a problem. It’s a pretty busy place bordering a residential neighborhood, and the staff keeps a good eye on things so you don’t get that weird isolated feeling you can get going to some other «mini-​storage» type places. High security and with loading docks, carts all around, freight elevators, climate control and… yes, piped in R&B music, all for a decent price. What more could you ask for? Avoid the 2^nd floor, it smells like mothballs. But the other floors seem fine.